Video gallery

The Canada Border Services Agency (CBSA) offers a number of videos that present information about CBSA programs and initiatives.

People of the CBSA

People of the CBSA: Chris Miller

Chris Miller: People of the CBSA

2021-07-21
Border services officer Chris Miller is stationed at the isolated border crossing in Pleasant Camp, British Columbia. Chris’ diverse experience prepared him to manage all of the requirements of working at an isolated port of entry.

People of the CBSA: Tina Buffalo Larocque

Tina Buffalo Larocque: People of the CBSA

2021-06-29
Border services officer, Tina is actively involved in Indigenous recruitment and see value in sharing Indigenous stories and history. Indigenous employees offer valuable knowledge and perspectives that help build a diverse workforce.

People of the CBSA: Jonelle Hupé's story

Jonelle Hupé

2021-06-03
Border services officer Jonelle is a proud Métis woman who advocates for more women in law enforcement and promotes diversity and inclusion at the agency.

People of the CBSA: Edna Chelot

Edna Chelot: People of the CBSA

2021-04-07
Most Canadians don’t think twice about all the imported products they buy and use in their daily lives. Edna is an expert in Canadian import regulations, customs and laws. She is proud to be safeguarding Canada’s economy.

People of the CBSA: Yasmin Khan

Yasmin Khan: People of the CBSA

2021-03-08
Superintendent Yasmin is a role model and mentor to youth. Her message to women is to challenge themselves with a career in law enforcement at the CBSA.

People of the CBSA: Kieran Ebanks

Kieran Ebanks: People of the CBSA

2021-01-05
As a superintendent, Kieran models his career around CBSA values and ethics while championing visible minorities in the workplace.

People of the CBSA: Tracey Skelton

Tracey Skelton: People of the CBSA

2020-12-18
Tracey Skelton's story. Tracey and her detector dog partner, Kaya are especially busy during the holiday season at the Vancouver International Mail Centre sniffing out contraband.

People of the CBSA: Andrew Wychnenka

Andrew Wychnenka: People of the CBSA

2020-11-09
Andrew Wychnenka's story. Andrew’s experience with the Canadian Armed Forces Military Police comes in handy for his work in conflict management.

People of the CBSA: Sophie Hoang

Sophie Hoang : People of the CBSA

2020-10-28
Sophie Hoang's story. Sophie first heard about the CBSA from a friend who was working as a student border services officer (SBSO).

Indigenous Peoples at the CBSA: Shana O'Quinn

Indigenous Peoples at the CBSA: Shana O'Quinn

2020-10-19
Shana is a Mi'Kmaq woman from Qalipu First Nation in Newfoundland. Indigenous representation at the CBSA is important to promote understanding of the culture and ensuring Indigenous peoples are respected when they cross the border.

People of the CBSA: Cristiana Slautin

Cristiana Slautin : People of the CBSA

2020-10-09
My name is Cristiana Slautin and I am an SOTC with trade, and that stands for Senior Officer Trade Compliance.

People of the CBSA: Mandy Ellis

Mandy Ellis : People of the CBSA

2020-10-02
My name is Mandy Ellis and I am a dog handler at Vancouver International Airport cargo operations, and I am a BSO.

Indigenous Peoples at the CBSA: Robin Rattlesnake's Story

2019-08-27
Robin, band member of the Tootinaowaziibeeng reserve in Manitoba, works as a border services officer at Vancouver International Airport.

Indigenous Peoples at the CBSA: Hollis Yetman's Story

2019-06-21
Hollis saw a great opportunity in becoming a CBSA border services officer. It was important for him to be able to live the lifestyle of his Indigenous ancestors while maintaining his career.

Faces of the CBSA: Jesse Fleming

Faces of the CBSA: Jesse Fleming

2019-05-15
He has had the pleasure of working in both the front-line operations and the corporate side of the Agency – both are rewarding as the other.

Women in Defence and Security Panel Discussion

Women in Defence and Security Panel Discussion

2021-03-08
Experiences of CBSA Women employees working abroad.

Edna Chelot’s story: No one is immune from burnout

Edna Chelot’s story: No one is immune from burnout

2021-01-28
My name is Edna Chelot. I am a senior audit officer on the values team.

2019 Future Women in Law Enforcement workshop

2020-10-01
Highlights and testimonials from the 2019 Future Women in Law Enforcement (FWILE) workshop in Calgary, Alberta, featuring the CBSA, the Calgary Police Service, and the RCMP.

A “Day in the Life of…” a Border Services Officer

Lori Streefkerk - A “Day in the Life of - Border Services Officer

2018-07-05
This video presents the story of Lori Streefkerk, an employee of Public Services and Procurement Canada. Lori experienced a “Day in the Life of…” a border services officer (BSO) with the Canada Border Services Agency at its operations in Rigaud and Montreal, Quebec.

Transcript

Careers

Did you know that the CBSA hires students?


2018-08-10
Get a head start on your career and make a difference.

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CBSA College: Where it all begins

2019-08-01
The Canada Border Services Agency College, Main Campus (Rigaud, Quebec), virtual reality tour.

CARM: CBSA Assessment and Revenue Management

How to create login credentials and a user account in the CARM Client Portal

How to create login credentials and a user account in the  Client Portal

2021-05-21
In this video you will learn:

  • how to create a GCKey or use a Sign-In Partner to access the CARM Client Portal for the first time
  • how to create a personal profile on the CARM Client Portal
  • how to enable emails notifications
  • How to login as a returning or existing user

How to link a user account to a business account in the CARM Client Portal

How to link a user account to a business account in the CARM Client Portal

2021-06-08
In this video you will learn the steps for a Business Account Manager to set up their business account in the CARM Client Portal, and the steps for an employee to request access to their business account in the CARM Client Portal.

How to set up a delegation of authority for employees in the CARM Client Portal

How to set up a delegation of authority for employees in the   Client Portal

2021-05-21
In this video you will learn how to access the delegation of authority page within the portal and the process for delegating authority to an employee.

How to set up a delegation of authority for a third party service provider in the CARM Client Portal

How to set up a delegation of authority for a third party service provider in the CARM Client Portal

2021-06-08
In this video, you will learn how to access the delegation of authority page within the portal and, the process for delegating authority to a third party.

How to manage a client group in the CARM Client Portal

How to manage a client group in the CARM Client Portal

2021-05-21
In this video you will learn:

  • the purpose and benefit of client group creation
  • how to create, update, and delete a client group
  • how to assign or remove clients to and from a client group
  • how to assign or remove employees to and from a client group
  • how to manage client group process requests

How to upload a document to the CARM Client Portal

How to upload a document to the CARM Client Portal

2021-07-22
In this video, you will learn how to upload a document to the CARM Client Portal and how to attach documents to a case or a ruling in the CARM Client Portal.

How to submit a ruling request in the CARM Client Portal

How to submit a ruling request in the CARM Client Portal

2021-07-22
In this video you will learn how to complete basic information needed for all ruling requests, how to complete specific details needed for tariff classification rulings, and how to add supporting information.

How to request a modification to a submitted ruling in the CARM Client Portal.

How to request a modification to a submitted ruling in the CARM Client Portal

2021-07-22
In this video, you will learn different scenarios where a modification to a submitted ruling may be required, as well as the process to submit a modification request.

Understanding ruling statuses in the CARM Client Portal

Understanding ruling statuses in the CARM Client Portal

2021-07-22
In this video, you will learn how to look up the status of a ruling and the different types of ruling statuses along with their meanings.

Client Portal

CARM Client Portal: the simple and secure way to transact with the CBSA.

2021-03-08
The CBSA Assessment and Revenue Management project, better known as is a multi-year initiative that will transform the importation process. Through , clients will have access to the Client Portal—an innovative self-service tool that will modernize how the trade community interacts with the CBSA.

Introducing CARM


2019-06-17
The CBSA Assessment and Revenue Management project, better known as CARM, is a multi-year initiative that will transform the importation process.

Cannabis at the border

Laws for cannabis at the Canadian border

Laws for cannabis at the Canadian border

2019-02-13
An explanation about the laws for cannabis at the Canadian border.

Don’t cross the Canadian border with cannabis

Don’t cross the Canadian border with cannabis

2019-02-13
An explanation about the laws for cannabis at the Canadian border.

Cannabis and the border: Keep it in Canada

Cannabis and the border – Keep it in Canada

2018-10-17
Keep cannabis in Canada. Do not try to ship it or take it out of the country. Don’t bring it in. Don’t take it out.

Cannabis and the border: Declare it

Cannabis and the border – Declare it

2018-10-17
If you do have cannabis when coming into Canada, you must declare it to the CBSA. Don’t bring it in. Don’t take it out.

Cannabis and the border: Don’t travel with it

Cannabis and the border – Don’t travel with it

2018-10-17
It remains illegal to take cannabis across the border. Don’t bring it in. Don’t take it out.

Canada 150: The Canada Border Services Agency

Canada 150 at the CBSA: Our Technology

Canada 150 at the CBSA: Our Technology

2017-07-04
The rich history of border services in Canada, brought to life with vivid photos of our technology throughout the decades.

Transcript

Canada 150 at the CBSA: Our Ports of Entry

Canada 150 at the CBSA: Our Ports of Entry

2017-04-25
The rich history of border services in Canada, brought to life with vivid photos of our ports of entry throughout the decades.

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Canada 150 at the CBSA: Our People

Canada 150 at the CBSA: Our People

2017-01-27
The rich history of border services in Canada, brought to life with vivid photos of our officers throughout the decades.

Transcript


Other

Radio Frequency Identification (RFID) Technology

Radio Frequency Identification (RFID) Technology

2017-12-13
Radio Frequency Identification (RFID) technology helps the Canada Border Services Agency meet the growing demand for enhanced traveller screening processes at select land ports of entry while enhancing security.

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CBSA Travel Tips: Summer 2017

CBSA Travel Tips - Summer 2017

2017-06-30
Whether you're returning home or visiting, an informed and prepared traveller crosses the border with fewer delays.

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Primary Inspection Kiosks

Primary Inspection Kiosks

2017-03-17
Canada's airports are modernizing to improve border-related service and meet the increasing volume of travellers coming or returning to Canada.

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CBSA surprises birthday girl

CBSA surprises birthday girl

2017-01-26
Border services officers (BSOs) surprised elementary student Tatiana on her 10th birthday with a glimpse of her dream job. BSO Adina Sopirla showed up at Tatiana's doorstep to take her for a behind-the-scenes tour of CBSA operations at Winnipeg International Airport. Tatiana had previously dressed up as a detector dog handler for a school assignment, and now received a genuine junior CBSA uniform and her own stuffed detector dog. Watch as BSOs in Winnipeg give Tatiana the complete officer experience, from searching luggage to boarding a plane.

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Training for a career on the front line

Training for a career on the front line

2016-09-08
The CBSA is recruiting border services officers (BSOs). Our BSOs undergo an extensive training and development program to ensure they have the knowledge, skills and on-the-job training they need to be prepared for the front line.

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NEXUS: Save time at the border!

NEXUS: Save time at the border!

2016-08-23
This video shows the benefits of being a NEXUS member when travelling across the Canada-U.S. border by air, land or boat.

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Exporting Commercial Goods from Canada

Exporting Commercial Goods from Canada

2016-07-13
This video describes how businesses can export commercial goods from Canada.

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Importing Commercial Goods into Canada

Importing Commercial Goods into Canada

2016-07-13
This video describes how businesses can import commercial goods into Canada.

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Importing a Motor Vehicle into Canada

Importing a Motor Vehicle into Canada

2016-04-25
When importing a vehicle into Canada, you should be aware that it has to comply with all Canadian import laws. This video outlines this process and the paperwork that you will require.

Transcript

CBSA Welcomes the 2015 Games

CBSA Welcomes the 2015 Games

2016-03-16
A look back on the CBSA's accomplishments before and during the 2015 Toronto Pan and Parapan American Games. Most of the video is filmed on location at Pearson International Airport and includes comments and observations from some of those involved in the preparation and operations for the Games.

Transcript

Trusted Traders

Trusted traders

2015-07-15
The CBSA offers two Trusted Trader programs that are beneficial for businesses: Partners in Protection, and Customs Self-Assessment. As this video highlights, the Trusted Trader Programs make it faster, easier and more secure for commercial shipments across Canada's borders.

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International Partnerships

International Partnerships

2015-07-15
This video highlights how the Partners in Protection program is keeping Canada's borders safe while processing legitimate, low-risk trade—a priority for the Canada Border Services Agency. Whether cargo is shipped by rail, air, land or by sea, member businesses are recognized as Trusted Traders at our borders, and beyond.

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Border Modernization: Transforming for Tomorrow

Border Modernization : Transforming for Tomorrow

2015-06-15
The CBSA's Border Modernization agenda has been changing the way we do our business. Through the voices of employees from across the Agency, this video illustrates how we are transforming to meet the challenges of tomorrow.

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Adjustments to Commercial Accounting

Adjustments to Commercial Accounting

2015-02-20
This video teaches business importing commercial goods into Canada how to adjust information on the accounting document originally submitted to the CBSA.

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Inspiring Conversations at the CBSA

Inspiring Conversations at the CBSA

2015-02-02
The CBSA is innovating and making changes to our internal communications by strengthening initiatives that facilitate conversation. This video demonstrates the variety of internal products that we use when engaging with our employees.

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Classifying Imported Goods

Classifying Imported Goods

2015-01-16
This video provides an overview of the commercial importing process for businesses importing goods into Canada.

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Trade Incentive Programs

Trade Incentive Programs

2015-01-16
This video highlights the trade program for Canadian businesses that export goods.

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Improving Technology

Improving Technology

2014-10-27
This video highlights the CBSA's work in using advanced technology in a modern workplace.

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NEXUS: Did you know?

NEXUS: Did you know?

2014-07-08
NEXUS members arriving at the Ottawa airport discuss what they love about NEXUS. The video also features the benefits of membership.

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