Videos and podcasts
The Canada Border Services Agency (CBSA) offers a number of videos and podcasts that present information about CBSA programs and initiatives.
Getting 'reel' about crossing the border
Bringing food, plant and animal products back to Canada
Traveller Modernization initiative
ArriveCAN: Advance CBSA Declaration
Introducing the Traveller Modernization initiative
People of the CBSA
People of the CBSA: Jackie Tse
People of the CBSA: Theresa Plumridge
People of the CBSA: Krystle Topping
People of the CBSA: Patti Adams
People of the CBSA: Ismaëlle Michelot
People of the CBSA: Hillari Luna
People of the CBSA: Kelly Wolfslehner's story
People of the CBSA: Jeryn Peters
People of the CBSA: Moaaz Waheed
People of the CBSA: Jessica Paré
People of the CBSA: Chris Miller
People of the CBSA: Tina Buffalo Larocque
People of the CBSA: Jonelle Hupé's story
People of the CBSA: Edna Chelot
People of the CBSA: Yasmin Khan
People of the CBSA: Tracey Skelton
People of the CBSA: Andrew Wychnenka
People of the CBSA: Sophie Hoang
Indigenous Peoples at the CBSA: Shana O'Quinn
People of the CBSA: Cristiana Slautin
People of the CBSA: Mandy Ellis
Indigenous Peoples at the CBSA: Robin Rattlesnake's Story
Faces of the CBSA: Jesse Fleming
Women in Defence and Security Panel Discussion
Edna Chelot's story: No one is immune from burnout
2019 Future Women in Law Enforcement workshop
A “Day in the Life of…” a Border Services Officer
This video presents the story of Lori Streefkerk, an employee of Public Services and Procurement Canada. Lori experienced a “Day in the Life of…” a border services officer (BSO) with the Canada Border Services Agency at its operations in Rigaud and Montreal, Quebec.
The Border Is Calling
Are you ready for a career on Canada's frontline as a border services officer?
Did you know that the CBSA hires students?
Get a head start on your career and make a difference.
CBSA College: Where it all begins
CARM: CBSA Assessment and Revenue Management
How to create sign in credentials and a user account in the CARM Client Portal
In this video you will learn:
- how to use a GCKey or Sign-In Partner to access the CARM Client Portal for the first time
- how to register for multi-factor authentication for your account and sign in using multi-factor authentication
- how to create a personal profile in the CARM Client Portal
- how to enable email notifications
- how to sign in as a returning or existing user
How to link a user account to a business account in the CARM Client Portal
How to set up a delegation of authority for employees in the CARM Client Portal
How to set up a delegation of authority for a third party service provider in the CARM Client Portal
How to manage a client group in the CARM Client Portal
In this video you will learn:
- the purpose and benefit of client group creation
- how to create, update, and delete a client group
- how to assign or remove clients to and from a client group
- how to assign or remove employees to and from a client group
- how to manage client group process requests
How to upload a document to the CARM Client Portal
How to submit a ruling request in the CARM Client Portal
How to request a modification to a submitted ruling in the CARM Client Portal.
Understanding ruling statuses in the CARM Client Portal
How to submit additional information to a ruling request in the CARM Client Portal
How to look up your rulings records in the CARM Client Portal
How to look up published rulings in the CARM Client Portal
How to view financial information and transaction history in the CARM Client Portal
How to make a payment by credit card in the CARM Client Portal
How to make a payment by Interac® Online in the CARM Client Portal
How to set up Pre-Authorized debit (PAD) in the CARM Client Portal
How to use the duties and taxes calculator in the CARM Client Portal
The CBSA Assessment and Revenue Management project, better known as CARM is a multi-year initiative that will transform the importation process. Through CARM, clients will have access to the Client Portal, an innovative self-service tool that will modernize how the trade community interacts with the CBSA.
Canadian Export Reporting System
How to access CERS and create your user account
How-to video for the commercial exporting community on how to access the Canadian Export Reporting System (CERS) and how to create a user account within the system.
How to register your business account in CERS
How-to video for the commercial exporting community on how to register a business account in the Canadian Export Reporting System (CERS).
How to add other users to your business account in CERS
Cannabis at the border
Laws for cannabis at the Canadian border
Don't cross the Canadian border with cannabis
Cannabis and the border: Keep it in Canada
Cannabis and the border: Declare it
Cannabis and the border: Don't travel with it
Canada 150: The Canada Border Services Agency
Canada 150 at the CBSA: Our Technology
The rich history of border services in Canada, brought to life with vivid photos of our technology throughout the decades.
Canada 150 at the CBSA: Our Ports of Entry
The rich history of border services in Canada, brought to life with vivid photos of our ports of entry throughout the decades.
Canada 150 at the CBSA: Our People
The rich history of border services in Canada, brought to life with vivid photos of our officers throughout the decades.
Our Missing Children – Blue Water Bridge story
In , at the Blue Water Bridge port of entry (POE), a Border Services Officer (BSO) located an abducted child that had been reported missing in the United States since February.
Radio Frequency Identification (RFID) Technology
Radio Frequency Identification (RFID) technology helps the Canada Border Services Agency meet the growing demand for enhanced traveller screening processes at select land ports of entry while enhancing security.
CBSA surprises birthday girl
Border services officers (BSOs) surprised elementary student Tatiana on her 10th birthday with a glimpse of her dream job. BSO Adina Sopirla showed up at Tatiana's doorstep to take her for a behind-the-scenes tour of CBSA operations at Winnipeg International Airport. Tatiana had previously dressed up as a detector dog handler for a school assignment, and now received a genuine junior CBSA uniform and her own stuffed detector dog. Watch as BSOs in Winnipeg give Tatiana the complete officer experience, from searching luggage to boarding a plane.
Training for a career on the front line
The CBSA is recruiting border services officers (BSOs). Our BSOs undergo an extensive training and development program to ensure they have the knowledge, skills and on-the-job training they need to be prepared for the front line.
NEXUS: Save time at the border!
This video shows the benefits of being a NEXUS member when travelling across the Canada-U.S. border by air, land or boat.
Exporting Commercial Goods from Canada
This video describes how businesses can export commercial goods from Canada.
Importing Commercial Goods into Canada
This video describes how businesses can import commercial goods into Canada.
Importing a Motor Vehicle into Canada
When importing a vehicle into Canada, you should be aware that it has to comply with all Canadian import laws. This video outlines this process and the paperwork that you will require.
CBSA Welcomes the 2015 Games
A look back on the CBSA's accomplishments before and during the 2015 Toronto Pan and Parapan American Games. Most of the video is filmed on location at Pearson International Airport and includes comments and observations from some of those involved in the preparation and operations for the Games.
The CBSA offers two Trusted Trader programs that are beneficial for businesses: Partners in Protection, and Customs Self-Assessment. As this video highlights, the Trusted Trader Programs make it faster, easier and more secure for commercial shipments across Canada's borders.
This video highlights how the Partners in Protection program is keeping Canada's borders safe while processing legitimate, low-risk trade—a priority for the Canada Border Services Agency. Whether cargo is shipped by rail, air, land or by sea, member businesses are recognized as Trusted Traders at our borders, and beyond.
Adjustments to Commercial Accounting
This video teaches business importing commercial goods into Canada how to adjust information on the accounting document originally submitted to the CBSA.
Inspiring Conversations at the CBSA
The CBSA is innovating and making changes to our internal communications by strengthening initiatives that facilitate conversation. This video demonstrates the variety of internal products that we use when engaging with our employees.
Classifying Imported Goods
This video provides an overview of the commercial importing process for businesses importing goods into Canada.
Trade Incentive Programs
This video highlights the trade program for Canadian businesses that export goods.
This video highlights the CBSA's work in using advanced technology in a modern workplace.
NEXUS: Did you know?
NEXUS members arriving at the Ottawa airport discuss what they love about NEXUS. The video also features the benefits of membership.
Report a problem on this page
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