Videos

2022-09-26
Watch this video: Use ArriveCAN to submit your customs and immigration declaration before flying into Canada.

2022-05-12
Get a glimpse into the border of the future.

2022-10-19
My name is Theresa Plumridge, and I'm an acting superintendent at the Pacific Highway Commercial Operation in Surrey, British Columbia.

2022-06-30
I started my career as a student in commercial operations. I felt so drawn to the work at CBSA that I then applied to become a Border Services Officer.

2022-05-20
Right now I am working with the Refugee Influx Processing Centre, so what we are doing is processing all of the irregular arrivals – the refugee claimants – that come across by Emerson.

2022-02-24
Ismaëlle is Acting Chief of Operations at the Montréal Longroom, Canada’s largest duty and tax collection office for commercial goods arriving by sea, rail, land and air.

2022-01-17
Student border services officer Hillari works at Vancouver International Airport welcoming travelers. She especially enjoys meeting new immigrants because she remembers meeting caring border services officers when she immigrated to Canada at the age of 13.

2021-11-23
Kelly is a border services officer and the Co-Chair of CBSA’s LGBTQ2+ Advisory Committee. In this role, she reviews and makes recommendations on policies and procedures to create a safe, inclusive, and diverse environment for LGBTQ2+ members at work.

2021-10-20
Jeryn is a Director of Intelligence and Enforcement and proud to be a female leader in law enforcement.

2021-10-01
Student border services officer Moaaz is a political science student clearing goods in a mail processing centre where he is learning about applying legislation to ensure customs requirements are met.

2021-08-13
Jessica joined the CBSA because she loves a challenge and likes being part of the team that provides an important service to Canadians.

2021-07-21
Border services officer Chris Miller is stationed at the isolated border crossing in Pleasant Camp, British Columbia. Chris’ diverse experience prepared him to manage all of the requirements of working at an isolated port of entry.

2021-06-29
Border services officer, Tina is actively involved in Indigenous recruitment and see value in sharing Indigenous stories and history. Indigenous employees offer valuable knowledge and perspectives that help build a diverse workforce.

2021-06-03
Border services officer Jonelle is a proud Métis woman who advocates for more women in law enforcement and promotes diversity and inclusion at the agency.

2021-04-07
Most Canadians don’t think twice about all the imported products they buy and use in their daily lives. Edna is an expert in Canadian import regulations, customs and laws. She is proud to be safeguarding Canada’s economy.

2021-03-08
Superintendent Yasmin is a role model and mentor to youth. Her message to women is to challenge themselves with a career in law enforcement at the CBSA.

2020-12-18
Tracey Skelton's story. Tracey and her detector dog partner, Kaya are especially busy during the holiday season at the Vancouver International Mail Centre sniffing out contraband.

2020-11-09
Andrew Wychnenka's story. Andrew’s experience with the Canadian Armed Forces Military Police comes in handy for his work in conflict management.

2020-10-28
Sophie Hoang's story. Sophie first heard about the CBSA from a friend who was working as a student border services officer (SBSO).

2020-10-19
Shana is a Mi'Kmaq woman from Qalipu First Nation in Newfoundland. Indigenous representation at the CBSA is important to promote understanding of the culture and ensuring Indigenous peoples are respected when they cross the border.

2020-10-09
My name is Cristiana Slautin and I am an SOTC with trade, and that stands for Senior Officer Trade Compliance.

2020-10-02
My name is Mandy Ellis and I am a dog handler at Vancouver International Airport cargo operations, and I am a BSO.

2019-08-27
Robin, band member of the Tootinaowaziibeeng reserve in Manitoba, works as a border services officer at Vancouver International Airport.

2019-05-15
He has had the pleasure of working in both the front-line operations and the corporate side of the Agency – both are rewarding as the other.

2021-03-08
Experiences of CBSA Women employees working abroad.

2021-01-28
My name is Edna Chelot. I am a senior audit officer on the values team.

2020-10-01
Highlights and testimonials from the 2019 Future Women in Law Enforcement (FWILE) workshop in Calgary, Alberta, featuring the CBSA, the Calgary Police Service, and the RCMP.

2018-07-05
This video presents the story of Lori Streefkerk, an employee of Public Services and Procurement Canada. Lori experienced a “Day in the Life of…” a border services officer (BSO) with the Canada Border Services Agency at its operations in Rigaud and Montreal, Quebec.

Transcript

2022-06-03
Are you ready for a career on Canada’s frontline as a border services officer?

Transcript

2018-08-10
Get a head start on your career and make a difference.

Transcript

2019-08-01
The Canada Border Services Agency College, Main Campus (Rigaud, Quebec), virtual reality tour.

2021-11-09
In this video you will learn:

• how to use a GCKey or Sign-In Partner to access the CARM Client Portal for the first time
• how to register for multi-factor authentication for your account and sign in using multi-factor authentication
• how to create a personal profile in the CARM Client Portal
• how to enable email notifications
• how to sign in as a returning or existing user

2021-11-09
In this video you will learn: the steps for a Business Account Manager to set up their business account in the CARM Client Portal, and the steps for an employee to request access to their business account in the CARM Client Portal.

2021-11-09
In this video you will learn how to access the delegation of authority page within the portal and the process for delegating authority to an employee.

2021-11-09
In this video, you will learn how to access the delegation of authority page within the portal and, the process for delegating authority to a third party.

2021-05-21
In this video you will learn:

• the purpose and benefit of client group creation
• how to create, update, and delete a client group
• how to assign or remove clients to and from a client group
• how to assign or remove employees to and from a client group
• how to manage client group process requests

2021-07-22
In this video, you will learn how to upload a document to the CARM Client Portal and how to attach documents to a case or a ruling in the CARM Client Portal.

2021-07-22
In this video you will learn how to complete basic information needed for all ruling requests, how to complete specific details needed for tariff classification rulings, and how to add supporting information.

2021-07-22
In this video, you will learn different scenarios where a modification to a submitted ruling may be required, as well as the process to submit a modification request.

2021-07-22
In this video, you will learn how to look up the status of a ruling and the different types of ruling statuses along with their meanings.

2021-09-09
In this video, you will learn how to know when a ruling request requires additional information, why additional information may be helpful in supporting your ruling request, and how to attach additional information to a pending ruling request.

2021-09-09
In this video, you will learn: where to access the list of rulings, how to sort the list of rulings, how to search for rulings using filters and the kind of information you can find in rulings that have a decision rendered.

2021-08-24
In this video, you will learn how to navigate to the list of published rulings, how to search and filter this list, and about the information contained in published rulings.

2021-09-09
In this video, you will learn: how financial information is shown in the CARM Client Portal, how to access and view your Statement Of Account, or SOA, how to view your Transaction History, and how to view your CBSA invoices.

2021-08-24
In this video, you will learn general information about payments and balances in the CARM Client Portal, how to make a payment using a credit card and how to confirm your payment.

2021-08-24
In this video, you will learn general information about payments and balances in the CARM Client Portal, how to make a payment using Interac® Online, and how to confirm your payment.

2021-08-24
In this video, you will learn general information about payments and balances in the CARM Client Portal, how to set up pre-authorized debit (or PAD), how to manage your PAD agreements, and how to confirm your payments.

2021-09-09
In this video, you will learn how to access and use the Duties and Taxes Calculator and how to access and use the Classification Tool.

2021-03-08
The CBSA Assessment and Revenue Management project, better known as CARM is a multi-year initiative that will transform the importation process. Through CARM, clients will have access to the Client Portal, an innovative self-service tool that will modernize how the trade community interacts with the CBSA.

2019-06-17
The CBSA Assessment and Revenue Management project, better known as CARM, is a multi-year initiative that will transform the importation process.

2022-11-08
How-to video for the commercial exporting community on how to access the Canadian Export Reporting System (CERS) and how to create a user account within the system.

2022-11-08
How-to video for the commercial exporting community on how to register a business account in the Canadian Export Reporting System (CERS).

2022-11-08
How-to video for the commercial exporting community on how to add other users to a business account in the Canadian Export Reporting System (CERS).

2019-02-13
An explanation about the laws for cannabis at the Canadian border.

2019-02-13
An explanation about the laws for cannabis at the Canadian border.

2018-10-17
Keep cannabis in Canada. Do not try to ship it or take it out of the country. Don’t bring it in. Don’t take it out.

2018-10-17
If you do have cannabis when coming into Canada, you must declare it to the CBSA. Don’t bring it in. Don’t take it out.

2018-10-17
It remains illegal to take cannabis across the border. Don’t bring it in. Don’t take it out.

2017-07-04
The rich history of border services in Canada, brought to life with vivid photos of our technology throughout the decades.

Transcript

2017-04-25
The rich history of border services in Canada, brought to life with vivid photos of our ports of entry throughout the decades.

Transcript

2017-01-27
The rich history of border services in Canada, brought to life with vivid photos of our officers throughout the decades.

Transcript