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Videos and podcasts

The Canada Border Services Agency (CBSA) offers a number of videos and podcasts that present information about CBSA programs and initiatives.

Podcasts

Getting 'reel' about crossing the border

Bringing food, plant and animal products back to Canada

Bringing food, plant and animal products back to Canada


Always declare the food, plant and animal products you bring back to Canada.

Personal Exemptions

A personal exemptions reminder for returning Canadian residents.


A personal exemptions reminder for returning Canadian residents.

Traveller Modernization initiative

ArriveCAN: Advance CBSA Declaration

ArriveCAN: Advance CBSA Declaration


Watch this video: Use ArriveCAN to submit your customs and immigration declaration before flying into Canada.

Introducing the Traveller Modernization initiative


2022-05-12
Get a glimpse into the border of the future.

People of the CBSA

People of the CBSA: Jackie Tse

Jackie Tse: People of the CBSA

2022-12-12
My name is Jackie Tse, and I'm a superintendent in Metro Vancouver Traveller Operations.

People of the CBSA: Theresa Plumridge

Theresa Plumridge: People of the CBSA

2022-10-19
My name is Theresa Plumridge, and I'm an acting superintendent at the Pacific Highway Commercial Operation in Surrey, British Columbia.

People of the CBSA: Krystle Topping

Krystle Topping: People of the CBSA

2022-06-30
I started my career as a student in commercial operations. I felt so drawn to the work at CBSA that I then applied to become a Border Services Officer.

People of the CBSA: Patti Adams

Patti Adams: People of the CBSA

2022-05-20
Right now I am working with the Refugee Influx Processing Centre, so what we are doing is processing all of the irregular arrivals – the refugee claimants – that come across by Emerson.

People of the CBSA: Ismaëlle Michelot

Ismaëlle Michelet: People of the CBSA

2022-02-24
Ismaëlle is Acting Chief of Operations at the Montréal Longroom, Canada's largest duty and tax collection office for commercial goods arriving by sea, rail, land and air.

People of the CBSA: Hillari Luna

Hillari Luna: People of the CBSA

2022-01-17
Student border services officer Hillari works at Vancouver International Airport welcoming travelers. She especially enjoys meeting new immigrants because she remembers meeting caring border services officers when she immigrated to Canada at the age of 13.

People of the CBSA: Kelly Wolfslehner's story

People of the CBSA: Kelly Wolfslehner's story

2021-11-23
Kelly is a border services officer and the Co-Chair of CBSA's LGBTQ2+ Advisory Committee. In this role, she reviews and makes recommendations on policies and procedures to create a safe, inclusive, and diverse environment for LGBTQ2+ members at work.

People of the CBSA: Jeryn Peters

Jeryn Peters: People of the CBSA

2021-10-20
Jeryn is a Director of Intelligence and Enforcement and proud to be a female leader in law enforcement.

People of the CBSA: Moaaz Waheed

Moaaz Waheed: People of the CBSA

2021-10-01
Student border services officer Moaaz is a political science student clearing goods in a mail processing centre where he is learning about applying legislation to ensure customs requirements are met.

People of the CBSA: Jessica Paré

Jessica Paré: People of the CBSA

2021-08-13
Jessica joined the CBSA because she loves a challenge and likes being part of the team that provides an important service to Canadians.

People of the CBSA: Chris Miller

Chris Miller: People of the CBSA

2021-07-21
Border services officer Chris Miller is stationed at the isolated border crossing in Pleasant Camp, British Columbia. Chris' diverse experience prepared him to manage all of the requirements of working at an isolated port of entry.

People of the CBSA: Tina Buffalo Larocque

Tina Buffalo Larocque: People of the CBSA

2021-06-29
Border services officer, Tina is actively involved in Indigenous recruitment and see value in sharing Indigenous stories and history. Indigenous employees offer valuable knowledge and perspectives that help build a diverse workforce.

People of the CBSA: Jonelle Hupé's story

Jonelle Hupé

2021-06-03
Border services officer Jonelle is a proud Métis woman who advocates for more women in law enforcement and promotes diversity and inclusion at the agency.

People of the CBSA: Edna Chelot

Edna Chelot: People of the CBSA

2021-04-07
Most Canadians don't think twice about all the imported products they buy and use in their daily lives. Edna is an expert in Canadian import regulations, customs and laws. She is proud to be safeguarding Canada's economy.

People of the CBSA: Yasmin Khan

Yasmin Khan: People of the CBSA

2021-03-08
Superintendent Yasmin is a role model and mentor to youth. Her message to women is to challenge themselves with a career in law enforcement at the CBSA.

People of the CBSA: Tracey Skelton

Tracey Skelton: People of the CBSA

2020-12-18
Tracey Skelton's story. Tracey and her detector dog partner, Kaya are especially busy during the holiday season at the Vancouver International Mail Centre sniffing out contraband.

People of the CBSA: Andrew Wychnenka

Andrew Wychnenka: People of the CBSA

2020-11-09
Andrew Wychnenka's story. Andrew's experience with the Canadian Armed Forces Military Police comes in handy for his work in conflict management.

People of the CBSA: Sophie Hoang

Sophie Hoang : People of the CBSA

2020-10-28
Sophie Hoang's story. Sophie first heard about the CBSA from a friend who was working as a student border services officer (SBSO).

Indigenous Peoples at the CBSA: Shana O'Quinn

Indigenous Peoples at the CBSA: Shana O'Quinn

2020-10-19
Shana is a Mi'Kmaq woman from Qalipu First Nation in Newfoundland. Indigenous representation at the CBSA is important to promote understanding of the culture and ensuring Indigenous peoples are respected when they cross the border.

People of the CBSA: Cristiana Slautin

Cristiana Slautin : People of the CBSA

2020-10-09
My name is Cristiana Slautin and I am an SOTC with trade, and that stands for Senior Officer Trade Compliance.

People of the CBSA: Mandy Ellis

Mandy Ellis : People of the CBSA

2020-10-02
My name is Mandy Ellis and I am a dog handler at Vancouver International Airport cargo operations, and I am a BSO.

Indigenous Peoples at the CBSA: Robin Rattlesnake's Story

2019-08-27
Robin, band member of the Tootinaowaziibeeng reserve in Manitoba, works as a border services officer at Vancouver International Airport.

Faces of the CBSA: Jesse Fleming

Faces of the CBSA: Jesse Fleming

2019-05-15
He has had the pleasure of working in both the front-line operations and the corporate side of the Agency – both are rewarding as the other.

Women in Defence and Security Panel Discussion

Women in Defence and Security Panel Discussion

2021-03-08
Experiences of CBSA Women employees working abroad.

Edna Chelot's story: No one is immune from burnout

Edna Chelot's story: No one is immune from burnout

2021-01-28
My name is Edna Chelot. I am a senior audit officer on the values team.

2019 Future Women in Law Enforcement workshop

2020-10-01
Highlights and testimonials from the 2019 Future Women in Law Enforcement (FWILE) workshop in Calgary, Alberta, featuring the CBSA, the Calgary Police Service, and the RCMP.

A “Day in the Life of…” a Border Services Officer

Lori Streefkerk - A “Day in the Life of - Border Services Officer

2018-07-05
This video presents the story of Lori Streefkerk, an employee of Public Services and Procurement Canada. Lori experienced a “Day in the Life of…” a border services officer (BSO) with the Canada Border Services Agency at its operations in Rigaud and Montreal, Quebec.

Transcript

Careers

The Border Is Calling


2022-06-03
Are you ready for a career on Canada's frontline as a border services officer?

Transcript

Did you know that the CBSA hires students?


2018-08-10
Get a head start on your career and make a difference.

Transcript

CBSA College: Where it all begins

2019-08-01
The Canada Border Services Agency College, Main Campus (Rigaud, Quebec), virtual reality tour.

CARM: CBSA Assessment and Revenue Management

How to create sign in credentials and a user account in the CARM Client Portal

How to create sign in credentials and a user account in the  Client Portal

2021-11-09
In this video you will learn:

  • how to use a GCKey or Sign-In Partner to access the CARM Client Portal for the first time
  • how to register for multi-factor authentication for your account and sign in using multi-factor authentication
  • how to create a personal profile in the CARM Client Portal
  • how to enable email notifications
  • how to sign in as a returning or existing user

How to link a user account to a business account in the CARM Client Portal

How to link a user account to a business account in the CARM Client Portal

2021-11-09
In this video you will learn: the steps for a Business Account Manager to set up their business account in the CARM Client Portal, and the steps for an employee to request access to their business account in the CARM Client Portal.

How to set up a delegation of authority for employees in the CARM Client Portal

How to set up a delegation of authority for employees in the   Client Portal

2021-11-09
In this video you will learn how to access the delegation of authority page within the portal and the process for delegating authority to an employee.

How to set up a delegation of authority for a third party service provider in the CARM Client Portal

How to set up a delegation of authority for a third party service provider in the CARM Client Portal

2021-11-09
In this video, you will learn how to access the delegation of authority page within the portal and, the process for delegating authority to a third party.

How to manage a client group in the CARM Client Portal

How to manage a client group in the CARM Client Portal

2021-05-21
In this video you will learn:

  • the purpose and benefit of client group creation
  • how to create, update, and delete a client group
  • how to assign or remove clients to and from a client group
  • how to assign or remove employees to and from a client group
  • how to manage client group process requests

How to upload a document to the CARM Client Portal

How to upload a document to the CARM Client Portal

2021-07-22
In this video, you will learn how to upload a document to the CARM Client Portal and how to attach documents to a case or a ruling in the CARM Client Portal.

How to submit a ruling request in the CARM Client Portal

How to submit a ruling request in the CARM Client Portal

2021-07-22
In this video you will learn how to complete basic information needed for all ruling requests, how to complete specific details needed for tariff classification rulings, and how to add supporting information.

How to request a modification to a submitted ruling in the CARM Client Portal.

How to request a modification to a submitted ruling in the CARM Client Portal

2021-07-22
In this video, you will learn different scenarios where a modification to a submitted ruling may be required, as well as the process to submit a modification request.

Understanding ruling statuses in the CARM Client Portal

Understanding ruling statuses in the CARM Client Portal

2021-07-22
In this video, you will learn how to look up the status of a ruling and the different types of ruling statuses along with their meanings.

How to submit additional information to a ruling request in the CARM Client Portal

How to Submit Additional Information to a Ruling Request in the CARM Client Portal

2021-09-09
In this video, you will learn how to know when a ruling request requires additional information, why additional information may be helpful in supporting your ruling request, and how to attach additional information to a pending ruling request.

How to look up your rulings records in the CARM Client Portal

How to look up your rulings records in the CARM Client Portal

2021-09-09
In this video, you will learn: where to access the list of rulings, how to sort the list of rulings, how to search for rulings using filters and the kind of information you can find in rulings that have a decision rendered.

How to look up published rulings in the CARM Client Portal

How to look up published rulings in the CARM Client Portal

2021-08-24
In this video, you will learn how to navigate to the list of published rulings, how to search and filter this list, and about the information contained in published rulings.

How to view financial information and transaction history in the CARM Client Portal

How to view financial information and transaction history in the CARM Client Portal

2021-09-09
In this video, you will learn: how financial information is shown in the CARM Client Portal, how to access and view your Statement Of Account, or SOA, how to view your Transaction History, and how to view your CBSA invoices.

How to make a payment by credit card in the CARM Client Portal

How to make a payment by credit card in the CARM Client Portal

2021-08-24
In this video, you will learn general information about payments and balances in the CARM Client Portal, how to make a payment using a credit card and how to confirm your payment.

How to make a payment by Interac® Online in the CARM Client Portal

How to make a payment by Interac® Online in the CARM Client Portal

2021-08-24
In this video, you will learn general information about payments and balances in the CARM Client Portal, how to make a payment using Interac® Online, and how to confirm your payment.

How to set up Pre-Authorized debit (PAD) in the CARM Client Portal

How to set up Pre-Authorized debit (PAD) in the CARM Client Portal

2021-08-24
In this video, you will learn general information about payments and balances in the CARM Client Portal, how to set up pre-authorized debit (or PAD), how to manage your PAD agreements, and how to confirm your payments.

How to use the duties and taxes calculator in the CARM Client Portal

How to Use the Duties and Taxes Calculator in the CARM Client Portal

2021-09-09
In this video, you will learn how to access and use the Duties and Taxes Calculator and how to access and use the Classification Tool.

Client Portal

CARM Client Portal: the simple and secure way to transact with the CBSA.

2021-03-08
The CBSA Assessment and Revenue Management project, better known as CARM is a multi-year initiative that will transform the importation process. Through CARM, clients will have access to the Client Portal, an innovative self-service tool that will modernize how the trade community interacts with the CBSA.

Introducing CARM


2019-06-17
The CBSA Assessment and Revenue Management project, better known as CARM, is a multi-year initiative that will transform the importation process.

Canadian Export Reporting System

How to access CERS and create your user account

How to access CERS and create your user account

2022-11-08
How-to video for the commercial exporting community on how to access the Canadian Export Reporting System (CERS) and how to create a user account within the system.

How to register your business account in CERS

How to register your business account in CERS

2022-11-08
How-to video for the commercial exporting community on how to register a business account in the Canadian Export Reporting System (CERS).

How to add other users to your business account in CERS

How to add other users to your business account in CERS

2022-11-08
How-to video for the commercial exporting community on how to add other users to a business account in the Canadian Export Reporting System (CERS).

Cannabis at the border

Laws for cannabis at the Canadian border

Laws for cannabis at the Canadian border

2019-02-13
An explanation about the laws for cannabis at the Canadian border.

Don't cross the Canadian border with cannabis

Don't cross the Canadian border with cannabis

2019-02-13
An explanation about the laws for cannabis at the Canadian border.

Cannabis and the border: Keep it in Canada

Cannabis and the border – Keep it in Canada

2018-10-17
Keep cannabis in Canada. Do not try to ship it or take it out of the country. Don't bring it in. Don't take it out.

Cannabis and the border: Declare it

Cannabis and the border – Declare it

2018-10-17
If you do have cannabis when coming into Canada, you must declare it to the CBSA. Don't bring it in. Don't take it out.

Cannabis and the border: Don't travel with it

Cannabis and the border – Don't travel with it

2018-10-17
It remains illegal to take cannabis across the border. Don't bring it in. Don't take it out.

Canada 150: The Canada Border Services Agency

Canada 150 at the CBSA: Our Technology

Canada 150 at the CBSA: Our Technology

2017-07-04
The rich history of border services in Canada, brought to life with vivid photos of our technology throughout the decades.

Transcript

Canada 150 at the CBSA: Our Ports of Entry

Canada 150 at the CBSA: Our Ports of Entry

2017-04-25
The rich history of border services in Canada, brought to life with vivid photos of our ports of entry throughout the decades.

Transcript

Canada 150 at the CBSA: Our People

Canada 150 at the CBSA: Our People

2017-01-27
The rich history of border services in Canada, brought to life with vivid photos of our officers throughout the decades.

Transcript


Other

Our Missing Children – Blue Water Bridge story


2022-05-20
In , at the Blue Water Bridge port of entry (POE), a Border Services Officer (BSO) located an abducted child that had been reported missing in the United States since February.

Transcription

Radio Frequency Identification (RFID) Technology

Radio Frequency Identification (RFID) Technology

2017-12-13
Radio Frequency Identification (RFID) technology helps the Canada Border Services Agency meet the growing demand for enhanced traveller screening processes at select land ports of entry while enhancing security.

Transcript

CBSA surprises birthday girl

CBSA surprises birthday girl

2017-01-26
Border services officers (BSOs) surprised elementary student Tatiana on her 10th birthday with a glimpse of her dream job. BSO Adina Sopirla showed up at Tatiana's doorstep to take her for a behind-the-scenes tour of CBSA operations at Winnipeg International Airport. Tatiana had previously dressed up as a detector dog handler for a school assignment, and now received a genuine junior CBSA uniform and her own stuffed detector dog. Watch as BSOs in Winnipeg give Tatiana the complete officer experience, from searching luggage to boarding a plane.

Transcript

Training for a career on the front line

Training for a career on the front line

2016-09-08
The CBSA is recruiting border services officers (BSOs). Our BSOs undergo an extensive training and development program to ensure they have the knowledge, skills and on-the-job training they need to be prepared for the front line.

Transcript

NEXUS: Save time at the border!

NEXUS: Save time at the border!

2016-08-23
This video shows the benefits of being a NEXUS member when travelling across the Canada-U.S. border by air, land or boat.

Transcript

Exporting Commercial Goods from Canada

Exporting Commercial Goods from Canada

2016-07-13
This video describes how businesses can export commercial goods from Canada.

Transcript

Importing Commercial Goods into Canada

Importing Commercial Goods into Canada

2016-07-13
This video describes how businesses can import commercial goods into Canada.

Transcript

Importing a Motor Vehicle into Canada

Importing a Motor Vehicle into Canada

2016-04-25
When importing a vehicle into Canada, you should be aware that it has to comply with all Canadian import laws. This video outlines this process and the paperwork that you will require.

Transcript

CBSA Welcomes the 2015 Games

CBSA Welcomes the 2015 Games

2016-03-16
A look back on the CBSA's accomplishments before and during the 2015 Toronto Pan and Parapan American Games. Most of the video is filmed on location at Pearson International Airport and includes comments and observations from some of those involved in the preparation and operations for the Games.

Transcript

Trusted Traders

Trusted traders

2015-07-15
The CBSA offers two Trusted Trader programs that are beneficial for businesses: Partners in Protection, and Customs Self-Assessment. As this video highlights, the Trusted Trader Programs make it faster, easier and more secure for commercial shipments across Canada's borders.

Transcript

International Partnerships

International Partnerships

2015-07-15
This video highlights how the Partners in Protection program is keeping Canada's borders safe while processing legitimate, low-risk trade—a priority for the Canada Border Services Agency. Whether cargo is shipped by rail, air, land or by sea, member businesses are recognized as Trusted Traders at our borders, and beyond.

Transcript

Adjustments to Commercial Accounting

Adjustments to Commercial Accounting

2015-02-20
This video teaches business importing commercial goods into Canada how to adjust information on the accounting document originally submitted to the CBSA.

Transcript

Inspiring Conversations at the CBSA

Inspiring Conversations at the CBSA

2015-02-02
The CBSA is innovating and making changes to our internal communications by strengthening initiatives that facilitate conversation. This video demonstrates the variety of internal products that we use when engaging with our employees.

Transcript

Classifying Imported Goods

Classifying Imported Goods

2015-01-16
This video provides an overview of the commercial importing process for businesses importing goods into Canada.

Transcript

Trade Incentive Programs

Trade Incentive Programs

2015-01-16
This video highlights the trade program for Canadian businesses that export goods.

Transcript

Improving Technology

Improving Technology

2014-10-27
This video highlights the CBSA's work in using advanced technology in a modern workplace.

Transcript

NEXUS: Did you know?

NEXUS: Did you know?

2014-07-08
NEXUS members arriving at the Ottawa airport discuss what they love about NEXUS. The video also features the benefits of membership.

Transcript

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