How to create login credentials and a user account in the CARM Client Portal

2021-05-21

In this video you will learn:

  • how to create a GCKey or use a Sign-In Partner to access the CARM Client Portal for the first time
  • how to create a personal profile on the CARM Client Portal
  • how to enable emails notifications
  • how to login as a returning or existing user

Transcript

Welcome to this video on creating your login credentials and User Account in the CARM Client Portal

In this video you will learn:

How to create a GCKey or use a Sign-In Partner

to access the CARM Client Portal for the first time

How to create a personal profile in the CARM Client Portal

How to enable emails notifications

How to log in as a returning or existing user

Let's begin!

First, go to the CBSA CARM Client Portal.

There are two options you can select from to log in to the CARM client portal.

You can either use a Sign-in Partner which uses secure credentials you have previously set up with your financial institution, or you can use a government of Canada issued GCKey.

If you would like to use a Sign-In Partner, click the Continue to Sign-in Partner button to proceed.

On this page, you will be able to select your financial institution from the list provided.

Doing so will redirect you to your bank’s login page to enter your credentials there.

If you would like to use a GCKey, you will be redirected to the GCKey login page.

Click the Continue to GCKey button to proceed.

Next, let's go trough the steps to access the CARM Client Portal using a GCKey.

A GCKey is a unique electronic credential issued by the Government of Canada to individual users for use with online government services.

The GCKey protects your communications with online government programs and services.

Your GCKey username and password must be kept confidential at all times.

Do not share these with anyone, including representatives of the Government of Canada.

Note that employees of your business will require their own GCKeys.

For more details about the GCKey visit the Frequently Asked Questions section from the GCKey web page.

Click Sign Up to register for a GCKey.

The Terms and Conditions of Use will be displayed.

You must read and agree to these everytime before accepting.

Note that declining the terms and conditions of use will cancel the registration process.

If you would like to proceed, click I accept.

Create your username following the checklist.

Click Continue.

Create your password following the checklist.

Click Continue.

Create your recovery questions, answers and hints.

Click Continue.

This page will confirm that your GCKey sign up has been successfully completed.

Click Continue.

The Terms and Conditions of use will be shown each time you log in.

You must read and agree to these every time before accepting.

Declining the Terms and Conditions of Use will cancel the log in process.

Click Accept Terms.

Next, we will walk through the steps required to create your personal profile in the CARM Client Portal.

Upon accessing the CARM Client Portal for the first time after creating your account

you will be prompted to create a personal profile before you can access the CARM Client Portal for your business.

Complete the fields on this page to create your personal profile.

Click the Terms of use for email notification bar to expand this section.

If you would like to proceed after reading these terms and conditions, select I have read, understood agree to the Terms and Conditions listed above.

Choose whether or not to subscribe to notification emails.

Notifications of events, like a ruling decision, will be posted on your account in the portal and can be accessed at any time.

It is the account user's responsibility to monitor the account for all activity.

Even when choosing Unsubscribed, emails about urgent notifications will still be received.

Choose the preferred language.

Complete the security question fields.

Click Create Profile.

During this initial set up process, you will be able to link your personal account to an account for your business.

If you are an employee looking to link to your employer’s business account, enter the business number (or BN9) to search for the business.

If you are the Business Account Manager and need to set up an account for your business in the CARM Client Portal, click Register my business.

Refer to the How to link a user account with a business account in the CARM Client Portal video for more details on this setup process.

Now that we have reviewed the initial set up process, let’s learn how to log in to the portal using your GCKey as a returning or existing user.

Click the Continue to GCKey button to proceed.

Enter your GCKey username and password.

Click Sign In.

Click Continue.

As mentioned, the terms and conditions of use will be shown each time you log in.

You must read and agree to these every time before accepting.

Declining the terms and conditions of use will cancel the log in process.

If you would like to proceed, click Accept Terms.

You are now logged in to the portal and will be able to access your account.

For security, remember to Logout.

Here are some key points to remember about this process.

You can log in using a Sign-In Partner or your GCKey

You must read, understand and accept the Terms and Conditions of Use.

Declining these will cancel the registration or log in process

You must ensure that your profile and all other information is accurate and complete

Thank you for watching!

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