How to submit additional information to a ruling request in the CARM Client Portal


In this video, you will learn how to know when a ruling request requires additional information, why additional information may be helpful in supporting your ruling request, and how to attach additional information to a pending ruling request.


Welcome to this video on how to Submit Additional Information to a Ruling Request in the CARM Client Portal.

In this video, you will learn:

Let us begin!

Before we begin, let’s review some important notes and considerations regarding this process.

The details of the CBSA’s request will be found in your Notifications within the CARM Client Portal.

The CBSA may request additional information in the form of documents that were not included at the time that the request was made.

The CBSA may also request that a sample be sent for internal laboratory analysis.

You can send information about ruling requests to CBSA by mail or through the CARM Client Portal.

Whenever you sign in, make sure you are in the correct account before taking further action in the CARM Client Portal.

Check the account number in the upper-right corner of the Home page and switch to the desired account if necessary.

The CBSA sends notifications to you in the CARM Client Portal.

If you wish to receive an email each time that you have a notification in the CARM Client Portal, you must subscribe to these notifications.

For more details regarding the subscription process, please view the video on:

How to create sign in credentials and a user account in the CARM Client Portal.

You will receive a notification if you have a ruling request that requires additional information.

To see available notifications for your account, click on the Notifications icon.

The Notifications link with its distinct bell icon can be found right under the account number near the top right of the home page.

Click Notifications.

Your notifications will appear as a list, each with a date, type and subject.

The notification will also show the name of the account that the ruling request applies to.

For example, if you are a customs broker or a trade consultant, the name of the client on whose behalf you submitted the ruling request will be displayed.

You can use the Date range and Filter items fields to find the notification you want.

Click Advance search field to access the search criterion.

This will be helpful for customs brokers and trade consultants as they may have many notifications.

A notification that says Ad hoc notification under Type may mean that the ruling request requires your attention.

Click on the link in the Subject column to open the notification.

Pay attention to the case number.

Copy or make a note of it.

You will need this number when you are ready to upload the information requested.

You can see here that the CBSA has requested the provision of further documents.

When you are ready to upload the requested documents, go to the Rulings page is through the main menu.

Click on MENU.

Click on Rulings.

And then Rulings again.

Scroll down to the List of rulings.

Find the Filter items field.

Enter the Case Number that you noted from the notification into this field to view the ruling details.

You can see that the status of your ruling request is Waiting For Additional Information.

Requests for additional information may come from the CBSA if further details are required to support the ruling decision.

When this occurs, you will be required to take action within 30 calendar days.

Failure to do so will result in the CBSA posting a Decline to issue letter, and your ruling request status will be changed to Cancelled.

Note that you will not be able to re-open the ruling request if this occurs, and instead will need to start over.

Note that if you are within that 30 day period, you can click on Withdraw right away if you do not wish to proceed with your request.

If you do wish to proceed, you will need to upload additional information to support your ruling request.

In the CARM Client Portal, you can upload additional information in the form of documents.

If the CBSA requested that you provide a sample to be sent for laboratory analysis, it is recommended that you upload a note to the file, indicating the date that you mailed the sample, the method, and any tracking information.

To upload a document, click on the paperclip icon in the Actions column.

You can click to upload or drag-and-drop the file from your computer onto the field within your internet browser.

Please note you can only upload files in certain formats.

Acceptable file types can be found here.

Select the type of document you want to upload from the menu.

Then, click Upload.

Doing this will attach the document to your case.

After a file is uploaded, you cannot remove it from the system.

Click here to return to the rulings requests page to repeat the previous steps if you have more documents to attach.

The View confirmation button will redirect you to a page that lists all files you have successfully attached.

Click View confirmation.

The files that are successfully attached will be displayed here.

Here are some key points to remember:

Thank you for watching!

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