Contact the Canada Border Services Agency
When entering travel details in ArriveCAN, travellers will be prompted to select the airline, cruise vessel and/or port of entry at which they are planning to enter Canada. If the airline, cruise vessel or port of entry, that a traveller intends to enter is not available in the drop-down list, users are asked to select any alternative that is listed. By selecting an available option, travellers will be able to progress to the next screen and successfully complete their ArriveCAN submission. This is a temporary situation until ArriveCAN is updated, and it will not stop travellers from entering through any reporting sites that have reopened.
The Canada Border Services Agency (CBSA) facilitates the flow of legitimate travellers and trade. The agency also enforces more than 90 acts and regulations that keep our country and Canadians safe.
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- For people on an alternative to detention: Border information line 1-800-461-9999
- For people subject to a removal order: 1-833-995-0002
Technical and commercial client support
- BSO recruitment: email@example.com
- CBSA talent: firstname.lastname@example.org
- Indigenous recruitment contact
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