Contact the Canada Border Services Agency
COVID-19 border measures end on
Starting , all COVID-19 border requirements, including vaccination, mandatory use of ArriveCAN, and any testing and quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea.
Until then, find out if you can enter Canada and use ArriveCAN before you enter.
The Canada Border Services Agency (CBSA) facilitates the flow of legitimate travellers and trade. The agency also enforces more than 90 acts and regulations that keep our country and Canadians safe.
Media room
Contact information for media only.
Border information services
Find answers to your COVID-19 related questions. Get help with CBSA programs and services.
Contact us about ArriveCAN
Get help with general questions about how to use the app.
Offices and services directory
Browse our nearly 1,200 offices by service or location.
Submit an appeal or review request
If you disagree with a CBSA enforcement action or trade decision.
Report suspicious cross-border activities
Suspect illegal smuggling, trade or document fraud? Let us know via our confidential phone line or online form.
Compliments, comments and complaints
Submit feedback about your experience with us.
Immigration enforcement
- For people on an alternative to detention: Border information line 1-800-461-9999
- For people subject to a removal order: 1-833-995-0002
Technical and commercial client support
- Technical Commercial Client Unit services
- Client support contact form
- CARM client support
- carrier-cargo@cbsa-asfc.gc.ca: Apply for a:
- shared secret
- carrier or freight forwarder code
Career opportunities
- BSO recruitment: national-recruitment_recrutement-national@cbsa-asfc.gc.ca
- CBSA talent: cbsa.talent.asfc@cbsa-asfc.gc.ca
- Indigenous recruitment contact
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