Contact the Canada Border Services Agency
The Canada Border Services Agency (CBSA) facilitates the flow of legitimate travellers and trade. The agency also enforces more than 100 acts and regulations that keep our country and Canadians safe.
Media relations
Contact information for media only.
Border information services
Get help with CBSA programs and services.
Advance Declaration in ArriveCAN
Questions or issues related to Advance Declaration in ArriveCAN.
Offices and services directory
Browse our nearly 1,200 offices by service or location.
Submit an appeal or review request
If you disagree with a CBSA enforcement action or trade decision.
Report suspicious cross-border activities
Suspect illegal smuggling, trade or document fraud? Let us know via our confidential phone line or online form.
Compliments and complaints
Submit feedback about your experience with us.
Immigration enforcement
- For people on an alternative to detention: Border information line 1-800-461-9999
- For people subject to a removal order: 1-833-995-0002
Technical and commercial client support
- Technical Commercial Client Unit services
- Client support contact form
- CARM client support
- carrier-cargo@cbsa-asfc.gc.ca: Apply for a:
- shared secret
- carrier or freight forwarder code
Career opportunities
- BSO recruitment: national-recruitment_recrutement-national@cbsa-asfc.gc.ca
- CBSA talent: cbsa.talent.asfc@cbsa-asfc.gc.ca
- Indigenous recruitment contact
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