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Contact the Canada Border Services Agency

COVID-19 Emergency border measures have ended

The Canada Border Services Agency (CBSA) facilitates the flow of legitimate travellers and trade. The agency also enforces more than 100 acts and regulations that keep our country and Canadians safe.

Media room

Contact information for media only.

Border information services

Get help with CBSA programs and services.

ArriveCAN: Advance CBSA Declaration

Questions or issues related to Advance CBSA Declaration in ArriveCAN.

Offices and services directory

Browse our nearly 1,200 offices by service or location.

Submit an appeal or review request

If you disagree with a CBSA enforcement action or trade decision.

Report suspicious cross-border activities

Suspect illegal smuggling, trade or document fraud? Let us know via our confidential phone line or online form.

Compliments, comments and complaints

Submit feedback about your experience with us.

Immigration enforcement

  • For people on an alternative to detention: Border information line 1-800-461-9999
  • For people subject to a removal order: 1-833-995-0002

Technical and commercial client support

Report a problem on this page

This email is to report problems or inaccuracies on a page. Spam and comments containing offensive language will be reported or deleted. For help with Canada Border Services Agency (CBSA) programs or services, contact border information services.

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