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Contact the Canada Border Services Agency

When entering travel details in ArriveCAN, travellers will be prompted to select the airline, cruise vessel and/or port of entry at which they are planning to enter Canada. If the airline, cruise vessel or port of entry, that a traveller intends to enter is not available in the drop-down list, users are asked to select any alternative that is listed. By selecting an available option, travellers will be able to progress to the next screen and successfully complete their ArriveCAN submission. This is a temporary situation until ArriveCAN is updated, and it will not stop travellers from entering through any reporting sites that have reopened.

The Canada Border Services Agency (CBSA) facilitates the flow of legitimate travellers and trade. The agency also enforces more than 90 acts and regulations that keep our country and Canadians safe.

Media room

Contact information for media only.

Border information services

Find answers to your COVID-19 related questions. Get help with CBSA programs and services.

Offices and services directory

Browse our nearly 1,200 offices by service or location.

Submit an appeal or review request

If you disagree with a CBSA enforcement action or trade decision.

Report suspicious cross-border activities

Suspect illegal smuggling, trade or document fraud? Let us know via our confidential phone line or online form.

Compliments, comments and complaints

Submit feedback about your experience with us.

Immigration enforcement

  • For people on an alternative to detention: Border information line 1-800-461-9999
  • For people subject to a removal order: 1-833-995-0002

Technical and commercial client support

Report a problem on this page

This email is to report problems or inaccuracies on a page. Spam and comments containing offensive language will be reported or deleted. For help with Canada Border Services Agency (CBSA) programs or services, contact border information services.

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