Appeals/Reviews
Communicating with our personnel
The CBSA is committed to communicating with you in a respectful, professional, and civil manner. Similarly, we ask clients to extend the same courtesy to our personnel. We understand that the recourse process and the circumstances that give rise to appeals / reviews can be stressful. However, we do not accept any threatening, discriminatory or profane communications, or any harassing behaviour. Please note that repeated behaviour of this kind may result in the CBSA restricting communications or no longer communicating with you beyond advising you of the outcome of your appeal /review.
Requesting a Review
Requesting a third-party review
Requesting an extension of time review
Related Information
The Canada Border Services Agency (CBSA) administers and enforces more than 100 laws governing travel, trade and international conventions. At 1,200 service points in Canada and 39 locations abroad, CBSA personnel ensure that the nearly 100 million people — as well as some 14 million commercial shipments — entering our country annually meet the requirements of these laws.
With this volume of activity, it is not unexpected that some people may not agree with a decision taken by Agency personnel. For example, last year, there were some 3,500 such requests for a review of an enforcement action or trade decision.
To expedite the initiation of your appeal, we encourage you to submit your request using the Online Appeal Form and complete each field accordingly!
Processing times
The current estimated processing time in business days.
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If you disagree with the CBSA decision
If you, as an individual or business, disagree with a Canada Border Services Agency enforcement action or trade decision, you may want it reviewed. You have that right, the First Steps including various forms and letters will guide you through the process.
More information
If the CBSA did not take any formal action, but you have additional questions or feedback, consult:
- About the CBSA
- Serving our clients
- I declare: A guide for residents of Canada returning to Canada
- General inquiries
Note: Refer to the CBSA's Service standards for additional information.
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