Appeals/Reviews

Attention ArriveCAN users

Travellers using ArriveCAN must identify:

  • how they are entering Canada (for example, by air, land or sea) and
  • where they are entering Canada (port of entry)

If your precise travel details do not appear in the app, select any available option. This will allow you to continue to the next screen, complete your submission and enter Canada.

Overview

The Canada Border Services Agency (CBSA) administers and enforces more than 90 laws governing travel, trade and international conventions. At 1,200 service points in Canada and 39 locations abroad, CBSA personnel ensure that the nearly 100 million people — as well as some 14 million commercial shipments — entering our country annually meet the requirements of these laws.

With this volume of activity, it is not unexpected that some people may not agree with a decision taken by Agency personnel. For example, last year, there were some 3,500 such requests for a review of an enforcement action or trade decision.

To expedite the initiation of your appeal, we encourage you to submit your request using the Online Appeal Form and complete each field accordingly!

Processing times


The current estimated processing time in calendar days.

Enforcement and Trusted Traveller appeals
133 workable days

Last updated: 2022-03-31

Trade appeals
Tariff classification
233 workable days
Origin of goods
294 workable days
Value for duty
351 workable days
Tariff classification of prohibited weapons
87 workable days
Request for extension of time
52 workable days
Casual refund
160 workable days

Last updated: 2022-03-31

 What if I disagree with the CBSA decision

If you — as an individual or business — disagree with a Canada Border Services Agency (CBSA) enforcement action or trade decision, you may want it reviewed. You have that right, the First Steps including various forms and letters will guide you through the process.

Connecting with the CBSA

Whether providing feedback or requesting a review, you can now do it online.

  • The Feedback Form provides you with the opportunity to make a compliment, comment or complaint to the CBSA and its employees.
  • The E-Appeals form allows you to ask for a review of an enforcement action online.

Where else can I find information

If the CBSA did not take any formal action, you still may have some border services questions you would like answered — or matters on which you wish to provide feedback to the CBSA.

You can begin your search for clarification of your questions by making use of the various resources on the CBSA Web site that provide information for travellers and traders alike.

These include:

Fiscal year to

Enforcement, trusted traveller and trade appeals

1. Enforcement and trusted traveller appeals: acknowledgement letter

Service description: Initial contact with a person requesting a review of an enforcement action and/or a trusted traveller membership decision.

Service standard: The CBSA will aim to acknowledge receipt of a new request for review of an enforcement action and/or trusted traveller membership decision within 10 calendar days.

Performance target: 85%

Performance result: The CBSA will report performance results on for fiscal year .

2. Enforcement and trusted traveller appeals: decision

Service description: Issue the ministerial decision with respect to an appeal of an enforcement action and/or a trusted traveller membership decision.

Service standard: It is intended the ministerial decision will be issued no later than 180 workableFootnote * days from the date the request for review is received.

Performance target: 70%

Performance result: The CBSA will report performance results on for fiscal year .

3. Trade appeals: acknowledgement letter

Service description: Initial contact with a person requesting review of a trade decision.

Service standard: The CBSA will aim to acknowledge receipt of a new request for review of a trade decision within 10 calendar days.

Performance target: 85%

Performance result: The CBSA will report performance results on for fiscal year .

4. Trade appeals: decisions concerning the tariff classification of goods

Service description: Issue the decision of the CBSA President with respect to an appeal of a trade decision concerning the tariff classification of goods.

Service standard: It is intended that the decision of the CBSA President will be issued no later than 365 workableFootnote * days from the date the request for review is received.

Performance target: 70%

Performance result: The CBSA will report performance results on for fiscal year .

5. Trade appeals: decisions concerning the value for duty of goods

Service description: Issue the decision of the CBSA President with respect to an appeal of a trade decision concerning the value for duty of goods.

Service standard: It is intended that the decision of the CBSA President will be issued no later than 365 workableFootnote * days from the date the request for review is received.

Performance target: 70%

Performance result: The CBSA will report performance results on for fiscal year .

6. Trade appeals: decisions concerning the origin of goods

Service description: Issue the decision of the CBSA President with respect to an appeal of a trade decision concerning the origin of goods.

Service standard: It is intended that the decision of the CBSA President will be issued no later than 365 workableFootnote * days from the date the request for review is received.

Performance target: 70%

Performance result: The CBSA will report performance results on for fiscal year .

7. Trade appeals: decisions concerning casual refunds

Service description: Issue the decision of the CBSA President with respect to an appeal of a casual refund decision.

Service standard: It is intended that the decision of the CBSA President will be issued no later than 180 workableFootnote * days from the date the request for review is received.

Performance target: 70%

Performance result: The CBSA will report performance results on for fiscal year .

8. Trade appeals: decisions concerning the tariff classification of prohibited weapons

Service description: Issue the decision of the CBSA President with respect to an appeal of a trade decision concerning the tariff classification of a prohibited weapon.

Service standard: It is intended that the decision of the CBSA President will be issued no later than 90 workableFootnote * days from the date the request for review is received.

Performance target: 70%

Performance result: The CBSA will report performance results on for fiscal year .

9. Decisions concerning requests for an extension of time to file a trade appeal

Service description: Issue the decision of the CBSA President with respect to a request for an extension of time to file a trade appeal.

Service standard: It is intended that the decision of the CBSA President will be issued no later than 90 workableFootnote * days form the date the request for an extension of time is received.

Performance target: 70%

Performance result: The CBSA will report performance results on for fiscal year .

For more information on all service standards and performance results for previous years, consult the CBSA service standards.

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