CBSA Appeal Form

To expedite the initiation of your appeal, we encourage you to submit your request using this appeal form. Please complete each field accordingly and ensure your submissions are factual, relevant and appropriate. The CBSA will not respond to any profane or obscene content.

Type of Review

Please select below the decision you are requesting a review for. An example form will be displayed for each option below if you are unsure.

Enforcement Action appeal

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The following image illustrates a portion of the Notice of Ascertained Forfeiture form where the Enforcement Action Number and the Date of Action can be found in the top right corner.

Seizure Receipt form where the Enforcement Action Number and the Date of Action can be found in the top right portion of the form.

The following image illustrates a portion of the Seizure Receipt form where the Date of Action can be found in the top left corner of the document.

The following image illustrates a portion of the Seizure Receipt form where the Date of Action can be found in the top left corner of the document.

The following image illustrates a portion of the Seizure Receipt form where the Enforcement Action Number can be found in the top right corner of the document.

The following image illustrates a portion of the Seizure Receipt form where the Enforcement Action Numbe can be found in the top right corner of the document.

The following image illustrates a portion of the Notice of Violation at the Point of Entry form where the Enforcement Action Number and the Date of Action can be found in the top right corner.

The following image illustrates a portion of the Notice of Violation at the Point of Entry form where the Enforcement Action Number and the Date of Action can be found in the top right corner.

The following image illustrates a portion of the Notice of Penalty Assessment form where the Enforcement Action Number and the Date of Action can be found in the top left corner.

The following image illustrates a portion of the Notice of Penalty Assessment form where the Enforcement Action Number and the Date of Action can be found in the top left corner.

Trusted Traveller decision appeal

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Client Information

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I have read and agree to the terms and conditions and elect to receive and submit electronic communication. By providing an email address, I am registering for email communication and any correspondence sent by email will be presumed to have been received on the date that email was sent. This does not preclude my ability to submit or receive paper documents if I so choose.

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Representative Information

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You may skip this section by clicking the "Next" button at the top of this page.

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In accordance with privacy legislation, we require written authorization confirming that we may correspond with your representative and release information relating to this matter. Until we receive such authorization, we will direct all correspondence related to this request to you.

Please send written authorization to the address below or by fax to 343-291-7239. Please reference the enforcement action number in your correspondence.

Recourse Directorate
333 North River Rd, Tower A, 11th Floor
Ottawa, ON, K1A 0L8

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X9X 9X9 99999
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Details

Please describe the reason for your request for review (3000 character limit). Ensure your submissions are factual, relevant and appropriate. The CBSA will not respond to any profane or obscene content.

If you have additional information or documentation, please send them to the address below or by fax to 343-291-7239. Please reference the enforcement action number in your correspondence.

Recourse Directorate
Canada Border Services Agency
333 North River Rd, Tower A, 11th Floor
Ottawa, ON K1A 0L8

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Submit

The information you provide in this document is collected under the authority of the Customs Act, Proceeds of Crime (Money Laundering) and Terrorist Financing Act and Agricultural and Agri-Food Administrative Monetary Penalties Act for the purpose of providing redress to a commercial enterprise or individual traveller who disagree with a decision of the Canada Border Services Agency (CBSA) regarding the issuance of an enforcement action. The information may be disclosed to CBSA officials for program evaluation, trend analysis, and statistical data collection or to CBSA stakeholders, the Department of Justice, Canada Revenue Agency, and Public Works and Government Services Canada as a consistent use by those who may be involved in the processing of the appeal.

Individuals have the right of access to and/or can make corrections of their personal information under the Privacy Act.The information collected is described within Info Source under the CBSA ADM 101, Enforcement Appeals, Personal Information Bank CBSA PPU 005 (opens in a separate window or tab).

Certification

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Agreement to Receive and Submit Information to the Recourse Directorate of the Canada Border Services Agency (CBSA) by E-mail

The information you provide is collected under the authority of the Customs Act, Proceeds of Crime (Money Laundering) and Terrorist Financing Act and Agricultural and Agri-Food Administrative Monetary Penalties Act for the purpose of providing redress to a commercial enterprise or individual traveller who disagree with a decision of the CBSA regarding the issuance of an enforcement action. The information may be disclosed to CBSA officials for program evaluation, trend analysis, and statistical data collection or to CBSA stakeholders, the Department of Justice, Canada Revenue Agency, and Public Services and Procurement Canada as a consistent use by those who may be involved in the processing of the appeal.

Individuals have the right of access to and/or can make corrections to their personal information under the Privacy Act. The information collected is described within Info Source under the CBSA ADM 101, Enforcement Appeals, Personal Information Bank CBSA PPU 005 which is detailed at https://www.cbsa-asfc.gc.ca/agency-agence/reports-rapports/pia-efvp/atip-aiprp/infosource-eng.html (opens in a separate window or tab).

Recourse is offering email communication by either encrypted email or unencrypted email. Due to the unprotected nature of the Internet, you have the option to request communication by encrypted email which entails that all documents sent by the Recourse Directorate will be encrypted and password protected. A password to decrypt and view documents will be communicated to you. If you opt for unencrypted email communication, documents will be sent unprotected.

Upon receipt of any encrypted document, you must always, within three (3) business days of receipt of the document, confirm receipt of your email and that you had no issues opening your document. Failure to do so will result in your file being placed on hold until such confirmation is received.

Due to system restrictions, Recourse cannot receive files from clients which are zipped. If you wish, you can password protect documents you submit to Recourse, however this is at your discretion and is not a CBSA requirement. Recourse can only receive attachments in formats such as Word, Excel, PowerPoint, PDF and JPEG up to 10mb per email.

Please note that you are responsible to inform Recourse if your phone number and/or email address changes. Further, this agreement is valid for a single appeal request.

The CBSA does not guarantee the security of electronic communication. In consenting to communicate with the CBSA by email, the applicant accepts all the inherent risks and relieves the CBSA from any responsibility, present and future, in relation to the protection of the information exchanged by email. Electronic communication includes the sending and the reception of documents as well as any other correspondence required during the appeal process.

Download a PDF copy of this agreement (opens in a separate window or tab)

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