Service standards
The Canada Border Services Agency (CBSA) has a mandate to provide integrated border services that support national security and public safety priorities, while facilitating the free flow of legitimate trade and travel.
In doing so, the CBSA does not compromise the safety and security of Canadians.
The CBSA is committed to building a culture of service excellence. To deliver a high level of response to the needs of the public and trade community, we have established standards across our traveller and commercial sectors.
Service standards
CBSA updates the service standards each fiscal year:
- Fiscal year to Note: includes current processing times where applicable, updated monthly
- Fiscal year to
- Fiscal year to (Archived)
- Fiscal year to (Archived)
- Fiscal year to (Archived)
- Fiscal year to (Archived)
Goal
Our aim is to provide knowledgeable, accessible and fair service that is timely, professional and courteous. We aim to continuously enhance our commitment to clients by developing, monitoring, reporting, and improving on these service standards.
The CBSA endeavours to meet its service standards under normal day-to-day operational conditions. The standards may vary depending upon the type of service being provided, because of an identified border security concern, or an unforeseen and unusual border pressure. Other service delivery conditions, such as weekend and holiday hours, are stated with each service standard.
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