Canada Border Services Agency - Blueprint 2020 Report - December 2017

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Blueprint 2020 is the Government of Canada-wide initiative that encourages all federal public servants to develop ideas to transform the Public Service over the long term. It empowers everyone to take action and guides public servants as they work to improve the lives of Canadians.

Each year, the Clerk of the Privy Council asks departments/agencies to share stories about their respective efforts to renew and transform the public service. At the Canada Border Services Agency (CBSA), we continue to modernize and transform to deliver high-quality border services for Canadians and help realize the vision of Blueprint 2020. This year, the Clerk has asked for stories that highlight public service renewal and the search for innovative ideas that lead to healthier workplaces, impacts and outcomes.

Throughout 2017, the CBSA improved border management through a culture of innovation, employee engagement and operational readiness. We were there to manage an unprecedented surge in asylum claimants at points across the country. We improved our service to air travellers by implementing Primary Inspection Kiosks at six major airports. Internally, we continued to strengthen our commitment to healthy workspaces through a wide variety of wellness initiatives.

The Report to the Clerk is our chance to celebrate the dedication of our employees and to put a spotlight on their contributions to the Agency and to Canada. We are excited to share some of the Agency’s story in this report, and we look forward to featuring more stories here over the coming months!

Refugee Protection Claimants Processing

Throughout the summer of 2017, the CBSA responded to an unprecedented surge of refugee protection claimants in a number of locations across the country. Working in co-operation with a number of other government departments, the CBSA contributed a significant amount of time and effort on this important humanitarian effort.

Primary Inspection Kiosk and CanBorder - eDeclaration

The CBSA’s Primary Inspection Kiosks together with the CanBorder - eDeclaration app are transforming the border experience to enhance security, reduce wait times for travellers at Canada’s busiest airports and modernize the border process at international airports.

CBSA's Mental Health Strategy and Mental Wellness

Throughout 2017, the CBSA continued to promote a respectful, diverse and inclusive workplace that supports safe spaces for open dialogue on mental wellness. The Agency provided employees with a number of self-assessment tools and videos to help recognize the symptoms associated with mental illness and offered a number of actions to move towards a better mental health.

Wireless Handheld Devices Project

Wireless handheld devices are proving to be an effective tool to help CBSA officers ensure a high level of data capture, better facilitate land border traffic and obtain real-time risk assessment information.

Workplace Wellness in Action

At the CBSA, we want our work environment to be a place where respect is paramount, where employee well-being is promoted and where there is a safe space for open dialogue. Over the course of the last year, employees across the CBSA found a number of ways to promote wellness in the workplace.


Innov-a-thon Winners!

In 2017, the CBSA’s INNOV-A-THON continued to bring out the best from CBSA employees. Based on the 2015 App Challenge, hosted by the Privy Council Office, this initiative allows the CBSA to tap into the collective thinking, background, expertise and knowledge of all its employees, by empowering them to bring forth ideas on how we can better serve travellers and Canadians. This year, the INNOV-A-THON resulted in two winning ideas for improved efficiency and service.

New Digs in Northern Ontario and Prairie Regions

The CBSA operates around the clock, every day and night of the year. It is critically important that our infrastructure keeps up with the needs of today and tomorrow. This past year, a couple of new CBSA state-of-the-art facilities were established across the country.

Student Orientation and Recruitment

By providing meaningful work to students, the CBSA lays the groundwork for future, dedicated permanent employees. In 2017, a number of initiatives were launched to engage young Canadians looking for new challenges.

Healthy "BOD" Wellness Committee

The “Healthy BOD” Wellness Committee is a group of employees within the Border Operations Directorate (BOD) Operations Branch who have volunteered to be wellness ambassadors. Their commitment is to work with and on behalf of all employees within the BOD to promote individual health, a healthy and respectful workplace, and foster awareness of mental health.

Fixed-Site Large-Scale Imaging Facility

Every year millions of people and goods enter Canada, the overwhelming majority of which pose no threat. Nevertheless, the CBSA is required to perform examinations to ensure the safety and security of Canadians without unduly slowing the flow of people and goods crossing the border.

Supporting and promoting diversity across the Agency

The CBSA strives to be an inclusive working environment that values respect and diversity, as well as equal access to jobs and promotional opportunities for women, indigenous peoples, persons with disabilities and members of visible minorities. In support of this, our recruitment activities strive to build a workforce that is representative of the people we serve.

Protecting Canadians and CBSA officers against Highly Toxic Substances

In response to the opioids crisis, the CBSA has been working diligently with domestic and international partners to identify new tools, technologies, health and safety equipment, controls and procedures to enhance our screening capabilities while ensuring the health and safety of the border services officers who are on the front line.

Supporting seamless connections: International to Domestic Baggage Process

A new International to Domestic process means that eligible travellers no longer have to pick up their baggage and bring them to the Connections desk – unless advised otherwise by CBSA personnel.

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