Exit information requirements for air carriers
Air Exit will require air carriers to submit manifests starting in Summer 2020. However, air carriers are encouraged to communicate with the CBSA to begin onboarding activities as early as September 2019. This would include air carriers who have previously tested and certified for Air Exit Program.
All commercial air carriers will be required to provide the CBSA with electronic passenger manifests of every passenger and crew member travelling out of Canada on their aircraft. This information must be provided:
- beginning at 72 hours prior to the flight’s scheduled departure from Canada;
- beginning at check-in (e.g., usually 24 hours prior to departure);
- one hour prior to a flight’s scheduled departure (e.g., crew message);
- 30 minutes following the aircraft departure (e.g., close-out message).
The CBSA considers all aircraft operators engaged in the commercial transportation of persons or goods, regardless of size, to be a commercial air carrier. Examples of commercial air carriers include operators of:
- scheduled air service;
- unscheduled charters;
- cargo flights.
Regulatory requirements: Exit Information Regulations
Commercial air carriers will be asked to provide electronic passenger manifests to the CBSA in an approved format using an authorized method of transmission. Options include:
- connecting directly to the CBSA data acquisition system;
- arranging for a service provider to connect on your behalf;
- sending the data via email;
- using the CBSA Internet API Gateway (IAG); or
- using a combination of any of the above.
Technical parameters for these methods are detailed in the "Carrier Messaging Requirements (CMR)" document, which is available upon request to commercial air carriers operating in Canada.
Commercial air carriers intending to begin service to or from Canada should contact the CBSA at least six months before service commences to arrange for the provision of electronic passenger manifests.
Commercial air carriers that fail to comply with the requirement to provide correct electronic passenger manifests for travellers leaving/who have left Canada may be subject to Administrative Monetary Penalties under the Customs Act.
Commercial Air Carrier Technical Support
The Advance Passenger Information/Passenger Name Record (API/PNR) Program Support (APPS) line provides support to commercial air carriers on the API/PNR Program, as well as the Air Exit Program, including data provision issues, occurrences/outages, testing and certification, on-going maintenance, as well as technical support. Upon request, account managers will provide the "Carrier Messaging Requirements (CMR)" document and a list of certified service providers to the commercial air carrier. Commercial air carriers can contact the APPS line by:
- 1-866-4API-PNR (1-866-427-4767, toll-free within Canada and the United States, including Alaska and Hawaii – does not include U.S. territories)
- 1-613-941-2800 (international callers, charges apply)
- Email: email@example.com
- Date modified: