Requesting a Review
Requesting a third-party review
Requesting an extension of time review
Who should use this process
You should use this process if you have received a Notice of Penalty Assessment (E650).
How to request a review
You must submit a request for a ministerial review within 90 calendar days of the date of the enforcement action or date of service of the notice. In exceptional circumstances, the Customs Act allows more time to request a ministerial review of an enforcement action. For more information see Request an extension of time under the Customs Act.
- You can now request a review of a CBSA decision online.
- Just go to E-Appeals for the electronic form relating to enforcement actions.
If you do not use the E-Appeals option, your request must be submitted in writing, and include the enforcement action number and any information or additional documentation to support your case. Send your request to the:
Canada Border Services Agency
Place Vanier Tower A
333 North River Rd., 11th floor,
Ottawa, ON K1A 0L8
What to expect: the review process
After you submit your request for ministerial review, you will receive a letter, acknowledging your request, and confirming that a file has been opened. The file will be assigned to a Recourse Directorate official, who will review your request and the documentation submitted by the office that took the enforcement action.
Following that review, the official will send you a letter that will summarize the reasons for the enforcement action and provide you with a copy of the officer's report(s), respond to your submission, and inform you of any requirement to provide additional information and/or documentation in support of your request.
Upon receipt of the above mentioned letter, you will have 30 calendar days to submit any additional documentation you want considered. Should additional submissions that contain new information be made, by you or the office that took the enforcement action, they will be acknowledged in writing and shared with the other party. This ensures fairness and transparency, by allowing each party to be aware of what the other is stating.
Once a full exchange of documents has been completed, the official will consider all of the evidence and arguments provided, in consideration of the relevant legislation, regulation, and policy, and make a decision regarding whether a contravention occurred, and whether the terms and/or conditions assessed are correct.
Once the decision has been made, you will receive a registered letter that will explain whether the enforcement action has been maintained, amended, or cancelled, and the reasons for that decision.
What to do if you disagree with the review decision
If the enforcement action has been maintained or amended, the registered letter will also provide you with your options, and deadlines, for further appeal/review to the Federal Court of Canada.
Once the decision has been made, neither the Minister of Public Safety nor CBSA officials have the authority to act further in the matter.
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