Contact the Accounts Receivable Ledger (ARL) team

I need help with... (required) (select all that apply)

Follow-up on existing ticket

Help with a statement

What is the issue with the statement? (select all that apply)
$

Help with making a payment

What type of payment issue? (select all that apply)

If a payment is missing, please forward proof of payment to CBSA-ASFC_CARM.GCRA@cbsa-asfc.gc.ca.

$
$

Provide more detail, as required, in the Additional details field at the end of this form.

Help with a transaction

What type of transaction issue? (select all that apply)
$

If you have multiple transactions, please add them to the Additional details field at the end of this form.

Help with finding information

What information are you looking for? (select all that apply)

Help with receiving a disbursement cheque

What is the issue with the disbursement cheque? (select all that apply)

You will need to verify that your business address is correct with the Canada Revenue Agency (CRA) before receiving a cheque. To change your business mailing address, contact the CRA at 1-800-959-5525 (English) or visit CRA’s Change of business address.

If you have multiple transactions, please add them to the Additional details field at the end of this form.

Help with a cheque received

Your Statement of Account (SOA) shows you which credit transaction(s) are tied to your cheque. On your SOA, look to see if there are any credits with a “Disbursed” status and cheque number. If the cheque number matches the cheque you received, this transaction is tied to your cheque.

Help with offsetting

Contact information

Business information

Business mailing address

Disbursement cheques will only be sent to the legally registered address of a business.

Additional details

Please provide more details to help us address your questions.

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