Media room
Media contacts

Please note that all media queries are now being directed to the National Headquarters Media Relations team's new email address at: media@cbsa-asfc.gc.ca.

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Public Safety Canada

National spokespersons

The National Headquarters Media Relations team can serve you in both official languages.

Journalists may contact our media relations team at the coordinates below. To facilitate a prompt response, we recommend that you send an email request that includes the following information:

Note: If you are not a journalist and you are seeking information regarding Canada Border Services Agency initiatives or services, please visit the agency's contact us page.

General number (for media only)

613-957-6500 or 1-877-761-5945

Email for media inquiries

media@cbsa-asfc.gc.ca

This is for questions from the media only and we will not respond to others.

Office hours

9 am to 7 pm (Eastern Time)
Monday through Friday (except holidays)

Offices are closed on statutory holidays and weekends, but will be open the next business day.

After-hours requests

For non-urgent requests sent outside of regular business hours (9 am to 7 pm (Eastern Time)) or on weekends, please note that a spokesperson will get back to you on the following business day to acknowledge receipt of your inquiry.

Note that the Canada Border Services Agency has a spokesperson on-call who can be activated after hours in cases of urgent requests such as emergencies or incidents affecting the safety of Canadian citizens.

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