EDI/Portal Clients
EDI/Portal services supported by the Technical Commercial Client Unit

Support

Service Business hours After hours support How to contact TCCU Alternate contact
!General EDI or Portal inquiries (not time sensitive) supported not supported Email N/A
Applying to become an EDI/Portal client supported not supported Email N/A
CADEX and CUSDEC B3 questions supported not supported Telephone N/A
Certification testing supported not supported Email N/A
Changes to a Portal Business account (must be made by the owner of the account)" supported supported Telephone N/A
Customs Internet Gateway problems supported supported Telephone N/A
Customs Tariff questions supported not supported Telephone N/A
Daily Notice/Statement of Account – problems receiving statements not supported not supported N/A CARM mailbox
Daily Notice/Statement of Account – questions or discrepancies in content not supported not supported N/A CARM mailbox
eManifest Highway issues (time sensitive) supported supported Telephone Regional Client Support for highway clients
eManifest Portal problems (navigation support, log in issues) supported supported Telephone N/A
House Bill or House Bill close problems supported supported Telephone Regional Client support for freight forwarders
Interpretation of CFIA rejection messages not supported not supported N/A CFIA National Import Service Centre
Interpretation of specific rejection messages from Border Services Officers not supported not supported N/A Port of clearance
Interpretation of specific system rejection messages supported supported Telephone Refer to Error codes under Troubleshooting
Paper B3, cash entry and paper release service options not supported not supported N/A CBSA office where the request was submitted
Retransmission of missing individual Notification of release or RNS messages supported not supported Telephone N/A
Shared Secret problems not supported not supported N/A eManifest Portal Shared Secret team
Status of specific transactions in production supported not supported Telephone Refer to Frequently asked question 1
Technical problems relating to shipments of time sensitive goods like live animals, perishable goods, just in time inventory supported supported Telephone N/A
Troubleshooting complete CBSA data flow interruptions of over an hour supported supported Telephone N/A
Updates to your EDI transmission profile supported not supported Email N/A
Date modified: