Annual Report to Parliament on the Access to Information Act
Canada Border Services Agency 2019 to 2020

Table of contents

Chapter 1: Access to Information Act report

Introduction

The Canada Border Services Agency (CBSA) is pleased to present to Parliament, in accordance with section 94 of the Access to Information Act and Section 20 of the Services Fees Act, its annual report on the management of these Acts. The report describes the activities that support compliance with the Access to Information Act for the fiscal year commencing , and ending . During this period, the CBSA continued to build on successful practices implemented in previous years.

The purpose of the Access to Information Act is to extend the present laws of Canada to provide a right of access to information in records under the control of a government institution in accordance with the principles that government information should be available to the public, that necessary exceptions to the right of access should be limited and specific and that decisions on the disclosure of government information should be reviewed independently of government.Footnote 1

As stated in subsections 94(1) and 94(2) of the Access to Information Act, "Every year the head of every government institution shall prepare a report on the administration of this Act within the institution during the period beginning on April 1 of the preceding year and ending on March 31 of the current year… Every report prepared under subsection (1) shall be laid before each House of Parliament on any of the first 15 days on which that House is sitting after September 1 of the year in which the report is prepared."Footnote 2

Organization

I. About the Canada Border Services Agency

The CBSA has been, since 2003, an integral part of the Public Safety Canada (PS) portfolio, which was created to protect Canadians and maintain a peaceful and safe society. The Agency is responsible for providing integrated border services that support national security and public safety priorities and facilitate the free flow of persons and goods, including animals and plants, that meet all requirements under the program legislation.Footnote 3

The CBSA carries out its responsibilities with a workforce of approximately 14,000 employees, including over 6,500 uniformed CBSA officers who provide services at approximately 1,200 points across Canada and at 39 international locations.Footnote 4

II. Information sharing, access to information and chief privacy office

The Information Sharing, Access to Information and Chief Privacy (ISATICP) Office is comprised of 6 units: an Administration section, 3 Case Management units, and 2 Policy units. The Administration section’s function is to receive all incoming requests and consultations, to ensure quality control of all outgoing correspondence, and to support the Case Management units in their day-to-day business. The Case Management units assign branches and regions with retrieval requests, process requests for information under the Access to Information Act, and provide daily operational guidance and support to CBSA employees. The Access to Information and Privacy (ATIP) Policy and Governance Unit develops policies, tools, and procedures to support ATIP requirements within the CBSA and provides training to employees. The Information Sharing and Collaborative Arrangement Policy Unit maintains the policy framework for the CBSA’s information sharing and domestic written collaborative arrangements. On average, 81 full time equivalents, and 7 part time, casual and student employees were employed in the ISATICP Office during fiscal year 2019 to 2020.

The ATIP coordinator for the CBSA is the Executive Director of the ISATICP Office. The ISATICP Office is part of the Chief Data Office, which reports to the Vice-President (VP) of the Strategic Policy Branch. Consistent with best practices identified by the Treasury Board of Canada Secretariat (TBS)Footnote 5, the CBSA's ATIP coordinator is positioned within 3 levels of the President and has full delegated authority, reporting directly to the Chief Data Officer, who in turn reports to the VP of the Strategic Policy Branch.

Key to maintaining compliance with the statutory time requirements of the Access to Information Act is the ISATICP Office’s ability to obtain records from branches and regions in a timely and reliable manner. Supported by a network of 19 ATIP liaison officers across the CBSA, the ISATICP Office is well positioned to receive, coordinate, and process requests for information under the Access to Information Act.

The ISATICP Office works closely with other members of the PS portfolio, including the Canadian Security Intelligence Service, the Correctional Service of Canada, the Parole Board of Canada, and the Royal Canadian Mounted Police, to share best practices and develop streamlined processes for the retrieval of jointly held records within the 30-day legislated time frame required to respond to access to information requests.

Activities and accomplishments

I. Performance

Fiscal year 2019 to 2020 saw record high volumes of access to information requests made to the CBSA. The record volumes are largely attributable to individuals seeking copies of their history of arrival dates into Canada. In fiscal year 2019 to 2020, 44% of all access to information requests received by the CBSA came from individuals seeking their Traveller History Report (THR), which contains information used to support residency requirements for programs administered by Immigration, Refugees and Citizenship Canada (IRCC) and Employment and Social Development Canada (ESDC).

In , IRCC, in consultation with the CBSA, introduced a new consent-based application form which sees applicants for citizenship provide consent on their applications for IRCC to view their travel history directly. The CBSA has allocated 100 accounts to the IRCC to verify (view only) clients’ THR to Canada. IRCC has since viewed approximately 1.55 million THR, of which 295,352 were in fiscal year 2019 to 2020 that might otherwise have been requested formally through the CBSA by way of formal Privacy Act or Access to Information Act requests.

The CBSA continued to see high volumes of access to information requests submitted through the Access to Information and Privacy Online Request tool. Through this tool, the Agency received 7,542 requests, which amounted to 91.7% of all access to information requests received by the CBSA.

The CBSA also continued to offer the electronic format for responses to access to information requests. Although electronic format made up 59% of all formal access to information requests, these requests accounted for 92.2% of all the pages the CBSA disclosed in their entirety or disclosed in part this fiscal year.

The CBSA ISATICP Office is one of the largest and busiest in all of government. Our staff are committed professionals who operate daily with large workloads and in a fast-paced environment which is why we are committed to offering a well-managed healthy environment, with staff well-being as an extremely important aspects for the CBSA ISATICP Office.

Being an agency with information stored across the country as well as internationally, the use of electronic filing systems has become increasingly important. With this in mind, the office has transitioned to an entirely paperless environment. Adding remote access capability to the new paperless environment enabled us to continue a telework schedule that allows our employees the option to work from home. The results have been remarkable with the best on-time performance within the legislated timeframe in the history of the CBSA despite record high volumes of requests received.

Finally, as per section 96 of the Access to Information Act, the CBSA ISATICP Office has not provided services related to any power, duty or function conferred or imposed on the CBSA under this Act to another government institution that is under the responsibility of the Minister of Public Safety and Emergency Preparedness and has not receive such services from any other such government institution.

II. Education and training

In fiscal year 2019 to 2020, the ISATICP Office continued to conduct bilingual training sessions that supported the implementation of streamlined processing procedures and built an awareness of ATIP obligations. These sessions are designed to ensure that the participants fully understand their responsibilities under the Access to Information Act, with a focus on requests made pursuant to the Act and the duty to assist principles. Sixteen sessions were offered, with 235 National Capital Region (NCR) and regional employees taking part.

CBSA employees also took advantage of the free online course entitled "Managing Information at the Canada Border Services Agency and the Access to Information Act and the Privacy Act." This 1-hour online course was designed to provide employees with the basic principles for effectively managing information in their daily work. After completing this course, employees will have acquired the knowledge to better identify various types of information, learned how requests under the Access to Information Act and the Privacy Act are handled, and learned about their responsibilities throughout the process. A total of 685 participants have completed the online training in fiscal year 2019 to 2020.

Moreover, the ISATICP Office delivered 12 in-class training sessions on section 107 of the Customs Act, as well as basic information sharing, disclosure of intelligence-related information, and business line specific training sessions to 183 employees in the NCR and across the regions. In addition, before attending the in-class training, employees are advised to complete the interactive online training course, regarding information sharing that was developed by the ISATICP Office.

Further, the ISATICP Office developed a communications plan to raise employees’ awareness of their obligations under the Access to Information Act. The plan leverages key dates, such as Right to Know Week, and other activities at the CBSA to promote ATIP tools, resources, and awareness.

Finally, the ISATICP Office continues to actively participate in the TBS-led ATIP coordinators’ and ATIP practitioners’ meetings. These meetings provide opportunities for employees of the CBSA ISATICP Office to liaise with employees from other institutions to discuss various issues and challenges that have been identified by the ATIP community.

III. New and revised Access to Information Act policies and procedures

During fiscal year 2019 to 2020, the CBSA continued to revise existing policies and to develop new ones.

The ISATICP Office has continued to take a number of measures to enhance and promote ATIP tools that are readily accessible to CBSA employees by utilizing Apollo (GCDocs). To this end, we are able to ensure that the ISATICP Office intranet site is up to date and available to all CBSA employees. This allows the ISATICP Office to quickly share information and best practices and to facilitate collaboration across the Agency.

As required by the Directive on the Administration of the Access to Information Act and as part of the open government initiative, the CBSA posts summaries each month of completed access to information requests on the Government of Canada’s mandated website. These requests do not include personal information or any other information that would be exempted or excluded under the Act or that could reveal a requester’s identity. As most requests received by the CBSA are client specific, the CBSA only posted 390 requests on the website, representing 4.9% of the requests completed by the Agency. The CBSA also received 638 informal enquiries for requests posted on the website in fiscal year 2019 to 2020, as compared to 1,388 in the previous year, a decrease of 54%.

Bill C-58, an Act to Amend the Access to Information Act and the Privacy Act, received Royal Assent on . A key element of Bill C-58 is the introduction of new legal requirements to publish proactively a broad range of information. In order to meet these new requirements, the CBSA is now publishing proactively titles of briefing note received by ministers and deputy heads, briefing packages prepared for new or incoming ministers and deputy heads, briefing packages prepared for Parliamentary Committee appearances by ministers and deputy heads, reports tabled in Parliament, and Question Period notes. In keeping with pre-existing policy, and now part of the new legal requirements, the CBSA continued to publish travel and hospitality expenses incurred by selected government officials, contracts over $10,000, and information concerning the reclassification of occupied positions within the Agency.

In order to meet these changes, the ATIP Policy and Governance unit assessed the CBSA business processes and identified all the necessary adjustments needed to meet these new proactive publication requirements. By completing this exercise, the CBSA was able to implement new standard operating procedures, and related trainings, before the new proactive publication practices became law.

The CBSA continued to see a rise in ATIP related audio/video redacting requests. In response to this growth, the ISATICP Office has continued to take measures to respond to these requests in a timely manner by installing additional redaction stations and new software that facilitate our redaction capacity within the ISATICP Office.

It should also be noted that as part of an Innovation Solution Canada challenge initiative, the ISATICP Office, in partnership with the Chief Transformation Officer Branch and the Information, Science and Technology Branch, is currently involved in a project allowing private companies to introduce applied concept for the redaction of video recording, a solution that will allow video and audio recordings to be automatically processed. This year, the ISATICP Office has provided assistance in the testing and the evaluation on this new software. Once available, this software will be promoted as the solution for processing video and audio recordings for the entirety of the Government of Canada.

The ISATICP Office continued to provide the service of informally reviewing CBSA records for internal programs as if they had been requested under the Access to Information Act. The ISATICP Office received 31 internal requests of this nature in fiscal year 2019 to 2020.

The ISATICP Office closely monitors the time it takes to process access to information requests. Monthly reports, which show trends and performance, are submitted to the Assistant Directors of the Case Management units, to the Executive Director of the ISATICP Office, and to the Chief Data Officer. Monthly reports consisting of statistics on the performance of the offices of primary interest are also distributed to all ATIP liaison officers. Finally, quarterly trend reports portraying the overall performance of the Agency are reviewed and discussed during meetings of the Agency’s Executive CommitteeFootnote 6 and are included in the Agency Performance Summary.

IV. Reading room

The CBSA, in accordance with the Access to Information Act, maintains a reading room for applicants who wish to review material in person at the CBSA. Applicants may access the reading room by contacting the CBSA’s ISATICP office by telephone at 343-291-7021 or by sending an email to atip-aiprp@cbsa-asfc.gc.ca. The reading room is located at:

Place Vanier Complex
14th flr Tower A
333 North River Rd
Ottawa ON  K1A 0L8

V. Audits of, and investigations into the access to information practices of the Canada Border Services Agency

In fiscal year 2019 to 2020, there were no key issues raised as a result of access to information investigations, and no audits were conducted that related to the access to information practices of the CBSA.

Delegation order

Refer to Annex A for a signed copy of the delegation order.

Chapter 2: Statistical report

Statistical report on the Access to Information Act

Refer to Annex B for the CBSA’s statistical report on the Access to Information Act.

Interpretation of the statistical report

I. Requests processed under the Access to Information Act

The CBSA received 8,223 Access to Information Act requests in fiscal year 2019 to 2020, which was an increase of 7.2% over the previous year. Moreover, the CBSA responded to 7,953 Access to Information Act requests, representing 83% of the total number of requests received and outstanding from the previous reporting period. Of the 1,632 requests carried over to fiscal year 2020 to 2021, 821 were on time and 811 were late. Finally, the CBSA processed over 1,160,704 pages under the Access to Information Act.

For the past 5 years, the CBSA has consistently been among the top government departments in terms of workload. While receiving a substantial number of requests each year, the CBSA has been able to maintain and improve upon its performance in a year which saw the greatest number of requests ever received.

Access to Information requests received/completed
Image description
Access to information requests received/completed
Fiscal year Requests received Completed requests
2015 to 2016 5,532 5,012
2016 to 2017 6,265 6,392
2017 to 2018 7,466 7,219
2018 to 2019 7,673 8,037
2019 to 2020 8,223 7,953

II. Completion time

Of all the requests completed, the CBSA was successful in responding to 95.1% within the legislated timelines, an increase from the 94.3% achieved last fiscal year.

III. Extensions

In total, 1,748 extensions were applied for in fiscal year 2019 to 2020. This represents a decrease of 21.9% in extensions in comparison to the previous fiscal year, and this despite an increase in the volume of requests received. Extensions were applied 94% of the time because of workload and meeting the original 30-day time limit would have resulted in unreasonable interference with the CBSA operations. The remaining 6% of the time was for consulting with third parties or other government institutions, or to provide notice to third parties.

IV. Consultations received from other institutions and organizations

In fiscal year 2019 to 2020, the CBSA completed 451 consultation requests from other government institutions and organizations. This represents a decreased of 23.6% in comparison to the previous fiscal year. To respond to these requests 11,402 pages were reviewed, a decrease of 49.3% from the previous fiscal year.

V. Completion time of consultations on Cabinet confidences

Although Cabinet confidences are excluded from the application of the Access to Information Act (section 69), the policies of the Treasury Board of Canada Secretariat require agencies and departments to consult their legal services to determine if requested information should be excluded. If there is any doubt or if the records contain discussion papers, legal counsel must consult the Office of the Counsel to the Clerk of the Privy Council Office.

In fiscal year 2019 to 2020, the CBSA did not consulted CBSA Legal services regarding Cabinet confidence exclusions, due to the fact that requesters are excluding Cabinet confidences from their requests.

VI. Complaints and investigations

Subsection 30(1) of the Access to Information Act describes how the Office of the Information Commissioner of Canada (OIC) receives and investigates complaints from individuals regarding the information held by a government institution. Examples of complaints the OIC may choose to investigate include refusal to disclose records, missing information, or failure to provide information in the official language requested by the individual.

For 2019–2020, 159 Access to Information Act complaints were filed against the CBSA, an increase of 6% compared to fiscal year 2018 to 2019. The number of complaints filed relate to only 2% of the 7,953 access to information requests completed during this period. The complaints received during the fiscal year were related to the following issues: time delay (67); application of exemptions or exclusions (34); refusal to disclose records or missing information (43); time extension (7); collection (1); and miscellaneous (7).

Of the 130 complaints that were closed in fiscal year 2019 to 2020, 36 were deemed well-founded, and 6 were deemed not well-founded. Additionally, 52 complaints were resolved; 35 were discontinued; and one was settled. Where complaints are substantiated, the matter is reviewed by the delegated Assistant Director and processes are adjusted if required.

VII. Fees

The Service Fees Act requires a responsible authority to report annually to Parliament on the fees collected by the institution. With respect to fees collected under the Access to Information Act, the information below is reported in accordance with the requirements of section 20 of the Service Fees Act.

VIII. COVID-19: Impact on the CBSA information sharing, access to information and chief privacy office

The CBSA Information Sharing, Access to Information and Chief Privacy (ISATICP) Office continued to work effectively as we were, prior to COVID-19 measures, since the office already had remote access capability which enabled us to continue to work from home.

Between and , the CBSA ISATICP Office received 286 Access to Information Act requests, which relate to only 3.5% of the 8,223 access to information requests received in year 2019 to 2020.

During the same period, the CBSA ISATICP Office closed a total of 194 Access to Information Act requests of which 162 (83.5%) were closed within the legislative timeliness, and 32 (16.5%) were closed past the legislative timelines, thereby maintaining continued strong legislative compliance.

In accordance with the Access to Information Act, the Agency continued to meet the legal requirements to publish proactively a broad range of information, such as the briefing note titles report and the report of summaries of closed non-personal access requests.

Finally, in accordance with TBS guidelines, the Agency implemented interim measures for processing Access to Information Act requests due to COVID-19 measures. Since paper records were not accessible, the ISATICP Office contacted each requester for new and outstanding requests to offer that they limit their request to electronic records, thereby making them retrievable remotely. This new measure was very well received by requesters.

IX. Conclusion

The achievements portrayed in this report reflect the CBSA’s commitment to ensuring that every reasonable effort is made to meet its obligations under the Access to Information Act. The CBSA strives to provide Canadians with the information to which they have a right in a timely and helpful manner by balancing the right of access with the need to protect the integrity of the border services that support national security and public safety priorities.

Annex A: Delegation order

Signed Ministerial order

Ministerial Order
Access to Information Act and Privacy Act

Pursuant to section 73 of the Access to Information ActFootnote 1 and section 73 of the Privacy ActFootnote 2, I hereby designate the persons holding the positions set out in the schedule hereto, or a person authorized to exercise the powers or perform the duties and functions of that position, to exercise or perform the powers, duties and functions of the Minister of Public Safety and Emergency Preparedness as the head of the Canada Border Services Agency under the provisions of the Act and related regulations set out in the schedule opposite each position.

This Order replaces previous designation orders and comes into force on the date on which it is signed.

Dated at Ottawa, Province of Ontario, this .

The Honourable Bill Blair, P.C., C.O.M., M.P.
Minister of Public Safety and Emergency Preparedness

Schedule
Ministerial Order under the Access to Information Act and the Privacy Act
Position

Access to Information Act and Regulations

Privacy Act and Regulations

President Full authority Full authority
Executive Vice-President Full authority Full authority
Vice-President,
Strategic Policy Branch
Full authority Full authority
Director General
Chief Data Office
Full authority Full authority
Executive Director
Information Sharing, Access to Information and Chief Privacy Office (ISATICPO)
Full authority Full authority
Assistant Director
Information Sharing, Access to Information and Chief Privacy Office (ISATICPO)
Full authority Full authority 
(except 8(2)(m))
Team Leader
Information Sharing, Access to Information and Chief Privacy Office (ISATICPO)
Full authority Full authority 
(except 8(2)(m))

Annex B: Statistical Report on the Access to Information Act

Name of institution: Canada Border Services Agency

Reporting period: , to

Section 1: Requests under the Access to Information Act

1.1 Number of requests
Received during reporting period 8,223
Outstanding from previous reporting period 1,362
Total 9,585
Closed during reporting period 7,953
Carried over to the next reporting period 1,632
1.2 Sources of requests
Source Number of requests
Media 160
Academia 182
Business (private sector) 3,914
Organization 261
Public 2,994
Decline to identify 712
Total 8,223
1.3 Informal requests
Completion time (days)
1 to 15 16 to 30 31 to 60 61 to 120 121 to 180 181 to 365 More than 365 Total
584 54 0 0 0 0 0 638

Note: All requests previously recorded as "treated informally" will now be accounted for in this section only.

Section 2: Decline to act on vexatious, made in bad faith or abuse of right requests

  Number of requests
Outstanding from previous reporting period 0
Sent during reporting period 0
Total 0
Approved by the Information Commissioner during reporting period 0
Declined by the Information Commissioner during reporting period 0
Carried over to next reporting period 0

Section 3: Requests closed during the reporting period

3.1 Disposition and completion time (days)
Disposition of requests 1 to 15 16 to 30 31 to 60 61 to 120 121 to 180 181 to 365 More than 365 Total
All disclosed 692 2,107 269 46 8 2 14 3,138
Disclosed in part 120 1,554 1,072 799 86 59 103 3,793
All exempted 14 25 25 15 4 3 2 88
All excluded 2 3 1 1 0 1 0 8
No records exist 31 125 78 21 5 3 4 267
Request transferred 3 1 0 0 0 0 0 4
Request abandoned 483 109 24 9 2 4 14 645
Neither confirmed nor denied 1 0 1 7 1 0 0 10
Decline to act with the approval of the Information Commissioner 0 0 0 0 0 0 0 0
Total 1,346 3,924 1,470 898 106 72 137 7,953
3.2 Exemptions
Section Number of requests
13(1)(a) 2,213
13(1)(b) 35
13(1)(c) 34
13(1)(d) 71
13(1)(e) 0
14 0
14(a) 2
14(b) 0
15(1) 0
15(1): I.A. 1 77
15(1): Def. 2 25
15(1): S.A. 3 1,312
16(1)(a)(i) 13
16(1)(a)(ii) 2
16(1)(a)(iii) 0
16(1)(b) 65
16(1)(c) 3,117
16(1)(d) 8
16(2) 195
16(2)(a) 4
16(2)(b) 1
16(2)(c) 1,505
16(3) 0
16.1(1)(a) 0
16.1(1)(b) 0
16.1(1)(c) 0
16.1(1)(d) 0
16.2(1) 0
16.3 0
16.31 0
16.4(1)(a) 0
16.4(1)(b) 0
16.5 13
16.6 0
17 887
18(a) 1
18(b) 3
18(c) 0
18(d) 2
18.1(1)(a) 2
18.1(1)(b) 0
18.1(1)(c) 0
18.1(1)(d) 0
19(1) 3,008
20(1)(a) 5
20(1)(b) 18
20(1)(b.1) 0
20(1)(c) 0
20(1)(d) 7
20.1 0
20.2 0
20.4 0
21(1)(a) 5
21(1)(b) 18
21(1)(c) 33
21(1)(d) 10
22 12
22.1(1) 0
23 75
23.1 0
24(1) 65
26 26

1. International Affairs

2. Defense of Canada

3. Subversive activities

3.3 Exclusions
Section Number of requests
68(a) 11
68(b) 0
68(c) 0
68.1 0
68.2(a) 0
68.2(b) 0
69(1) 0
69(1)(a) 2
69(1)(b) 0
69(1)(c) 0
69(1)(d) 0
69(1)(e) 0
69(1)(f) 3
69(1)(g) re (a) 7
69(1)(g) re (b) 0
69(1)(g) re (c) 0
69(1)(g) re (d) 0
69(1)(g) re (e) 0
69(1)(g) re (f) 0
69.1(1) 0
3.4 Format of information released
Paper Electronic Other
2,839 4,092 0

3.5 Complexity

3.5.1 Relevant pages processed and disclosed
Number of pages processed Number of pages disclosed Number of requests
1,160,704 838,084 7,682
3.5.2 Relevant pages processed and disclosed by size of requests
Disposition

Less than 100 pages processed

101 to 500 pages processed

501 to 1000 pages processed

1001 to 5000 pages processed

More than 5000 pages processed

Number of requests Pages disclosed Number of requests Pages disclosed Number of requests Pages disclosed Number of requests Pages disclosed Number of requests Pages disclosed
All disclosed 3,117 14,674 18 3,520 1 684 2 3,037 0 0
Disclosed in part 1,528 50,087 1,778 386,822 334 167,994 140 138,364 13 68,278
All exempted 79 0 7 0 2 0 0 0 0 0
All excluded 8 0 0 0 0 0 0 0 0 0
Request abandoned 632 569 9 1,561 3 1,470 1 1,024 0 0
Neither confirmed nor denied 8 0 2 0 0 0 0 0 0 0
Total 5,372 64,330 1,814 391,903 340 170,148 143 142,425 13 68,278
3.5.3 Other complexities
Disposition Consultation
required
Assessment
of fees
Legal advice
sought
Other Total
All disclosed 16 0 1 0 17
Disclosed in part 183 1 0 0 184
All exempted 1 0 0 0 1
All excluded 2 0 0 0 2
Request abandoned 3 0 0 0 3
Neither confirmed nor denied 0 0 0 0 0
Total 205 1 1 0 207

3.6 Closed requests

3.6.1 Number of requests closed within legislated timelines
Number of requests closed within legislated timelines 7,564
Percentage of requests closed within legislated timelines 95.1%

3.7 Deemed refusals

3.7.1 Reasons for not meeting legislated timelines
Number of requests closed past the legislated timelines

Principal reason

Interference with operations and workload External consultation Internal consultation Other
389 178 22 21 168
3.7.2 Requests closed beyond legislated timelines (including any extension taken)
Number of days past legislated timelines Number of requests past legislated timeline where no extension was taken Number of requests past legislated timeline where an extension was taken Total
1 to 15 days 0 0 0
16 to 30 days 0 0 0
31 to 60 days 64 0 64
61 to 120 days 15 60 75
121 to 180 days 2 42 44
181 to 365 days 4 66 70
More than 365 days 37 99 136
Total 122 267 389
3.8 Requests for translation
Translation requests Accepted Refused Total
English to French 0 0 0
French to English 0 0 0
Total 0 0 0

Section 4: Extensions

4.1 Reasons for extensions and disposition of requests
Disposition of requests where an extension was taken

9(1)(a)
Interference with operations

9(1)(b)
Consultation

9(1)(c)
Third-party notice

Section 69 Other
All disclosed 101 0 4 0
Disclosed in part 1,409 5 74 8
All exempted 45 0 0 0
All excluded 2 0 0 0
No records exist 54 0 4 0
Request abandoned 36 0 6 0
Total 1,647 5 88 8
4.2 Length of extensions
Length of extensions

9(1)(a) interference with operations

9(1)(b) consultation

9(1)(c) third-party notice

Section 69 Other
30 days or less 820 1 16 4
31 to 60 days 642 2 38 2
61 to 120 days 174 2 32 2
121 to 180 days 6 0 2 0
181 to 365 days 3 0 0 0
365 days or more 2 0 0 0
Total 1,647 5 88 8

Section 5: Fees

Fee type

Fee collected

Fee waived or refunded

Number of requests Amount Number of requests Amount
Application 8,223 $41,115 172 $860
Other fees 0 $0 0 $0
Total 8,223 $41,115 172 $860

Section 6: Other institutions and organizations

6.1 Consultations received from other Government of Canada institutions and organizations
Consultations Other Government of Canada institutions Number of pages to review Other organizations Number of pages to review
Received during reporting period 424 10,151 8 295
Outstanding from the previous reporting period 65 33,734 3 90
Total 489 43,885 11 385
Closed during the reporting period 442 11,119 9 283
Carried over to next reporting period 47 32,766 2 102
6.2 Recommendations and completion time for consultations received from other Government of Canada institutions
Recommendation Number of days required to complete consultation requests
1 to 15 16 to 30 31 to 60 61 to 120 121 to 180 181 to 365 More than 365 Total
Disclose entirely 65 67 55 17 2 2 1 209
Disclose in part 40 66 42 27 11 14 3 203
Exempt entirely 6 9 6 1 0 0 0 22
Exclude entirely 0 0 0 0 0 0 0 0
Consult other institution 0 0 0 0 0 0 0 0
Other 1 2 1 1 1 2 0 8
Total 112 144 104 46 14 18 4 442
6.3 Recommendations and completion time for consultations received from other organizations
Recommendation Number of days required to complete consultation requests
1 to 15 16 to 30 31 to 60 61 to 120 121 to 180 181 to 365 More than 365 Total
Disclose entirely 0 1 0 0 2 0 0 3
Disclose in part 0 1 3 0 0 0 1 5
Exempt entirely 0 1 0 0 0 0 0 1
Exclude entirely 0 0 0 0 0 0 0 0
Consult other institution 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0
Total 0 3 3 0 2 0 1 9

Section 7: Completion time of consultations on Cabinet confidences

7.1 Requests with Legal Services
Number of days

Fewer than 100 pages processed

101 to 500 pages processed

501 to 1,000 pages processed

1001 to 5,000 pages processed

More than 5,000 pages processed

Number of requests Pages disclosed Number of requests Pages disclosed Number of requests Pages disclosed Number of requests Pages disclosed Number of requests Pages disclosed
1 to 15 0 0 0 0 0 0 0 0 0 0
16 to 30 0 0 0 0 0 0 0 0 0 0
31 to 60 0 0 0 0 0 0 0 0 0 0
61 to 120 0 0 0 0 0 0 0 0 0 0
121 to 180 0 0 0 0 0 0 0 0 0 0
181 to 365 0 0 0 0 0 0 0 0 0 0
More than 365 0 0 0 0 0 0 0 0 0 0
Total 0 0 0 0 0 0 0 0 0 0
7.2 Requests with Privy Council Office
Number of days

Fewer than 100 pages processed

101 to 500 pages processed

501 to 1,000 pages processed

1,001 to 5,000 pages processed

More than 5,000 pages processed

Number of requests Pages disclosed Number of requests Pages disclosed Number of requests Pages disclosed Number of requests Pages disclosed Number of requests Pages disclosed
1 to 15 0 0 0 0 0 0 0 0 0 0
16 to 30 0 0 0 0 0 0 0 0 0 0
31 to 60 0 0 0 0 0 0 0 0 0 0
61 to 120 0 0 0 0 0 0 0 0 0 0
121 to 180 0 0 0 0 0 0 0 0 0 0
181 to 365 0 0 0 0 0 0 0 0 0 0
More than 365 0 0 0 0 0 0 0 0 0 0
Total 0 0 0 0 0 0 0 0 0 0

Section 8: Complaints and investigations

Section 32
Notice of intention to investigate
Subsection 30(5)
Ceased to investigate
Section 35
Formal representations
Section 37
Reports of finding received
Section 37
Reports of finding containing recommendations issued by the Information Commissioner
Section 37
Reports of finding containing orders issued by the Information Commissioner
159 0 32 130 0 0

Section 9: Court action

9.1 Court actions on complaints received before and on-going
Section 41
(before )
Section 42 Section 44
4 0 0
9.2 Court actions on complaints received after

Section 41 (after )

Complainant (1) Institution (2) Third party (3) Privacy Commissioner (4) Total
0 0 0 0 0

Section 10: Resources related to the Access to Information Act

10.1 Costs
Expenditures Amount
Salaries $2,459,160
Overtime $53,386
Goods and services: $122,000

Professional services contracts

$0  

Other

$122,000
Total $2,634,546
10.2 Human Resources
Resources Person years dedicated to Access to Information activities
Full-time employees 26.94
Part-time and casual employees 2.58
Regional staff 0.00
Consultants and agency personnel 0.00
Students 0.00
Total 29.52

Annex C: Supplemental statistical report—Request affected by COVID-19 measures

The following table reports the total number of formal requests received during 2 periods; to and to .

Table 1: Requests received
  Number of requests
Received from , to 7,937
Received from to 286
Total 1 8,223

1. Total is equal to the total in the Access to Information Act Statistical Report, section 1.1, row 1.

The following table reports the total number of requests closed within the legislated timelines and the number of closed requests that were deemed refusals during 2 periods to and to .

Table 2: Requests closed
  Number of requests closed within the legislated timelines Number of requests closed past the legislated timelines
Received from , to and outstanding from previous reporting periods 7,402 357
Received from to 162 32
Total 2 7,564 389

2. Total for column 1 is equal to the total in the Access to Information Act Statistical Report, section 3.6.1, row 1, and the total for column 2 is equal to the total in the Access to Information Act Statistical Report, section 3.7.1., column 1, row 1.

The following table reports the total number of requests carried over during 2 periods; to and to .

Table 3: Requests carried over
  Number of requests
Requests received from , to and outstanding from previous reporting period that were carried over to the 2020 to 2021 reporting period 1,540
Requests received from to that were carried over to the 2020 to 2021 reporting period 92
Total 3 1,632

3. Total is equal to the total in the Access to Information Act Statistical Report, section 1.1, row 1.

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