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Privacy Notice

The information you provide on this form is collected under the authority of paragraph 5(1)(a) of the Canada Border Services Agency Act. The information may be disclosed to employees of the Canada Border Services Agency, including those involved where the incident occurred, for the purposes of reviewing and/or investigating your complaint, providing positive recognition to the office or region indicated in your compliment, or to provide feedback to program officials on your experience with the CBSA. Information may also be shared internally with Security and Professional Standards for employees to conduct investigations, or may be shared internally or with international, federal, provincial or local law enforcement agencies for law enforcement and investigation purposes as authorized by subsection 8(2) of the Privacy Act.

Providing the information requested on this form is voluntary. However, we can only respond to your correspondence if you complete the fields on the form marked (required). Without this information, we may be unable to fully address your complaint. Individuals have the right of access to and/or can make corrections of their personal information under the Privacy Act. The information collected is described within Info Source under the Personal Information Bank CBSA PPU 003 and


Please ensure your feedback is factual, relevant and appropriate.

The CBSA will not respond to any profane or obscene content.

This form cannot be saved or printed.

You are responsible for maintaining your own record of the information you submit to the CBSA using this form.

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Contact information

Mailing address

Additional details – as applicable

If there is more than one date, please specify approximate date(s) when other incidents occurred in the Your feedback section below.

To assist us in directing your feedback to the appropriate CBSA office, please specify the CBSA location of the incident (e.g., name of city, town). You may wish to refer to our Directory of CBSA Offices (opens in a separate window or tab).

Providing us with any supplemental identifying numbers will assist in retrieving all associated documentation related to your feedback. If specifying more than one reference number, please list them in the “Your feedback” area below.

Your feedback

Please describe the circumstances that led to your compliment, comment or complaint and, where possible, provide the name and/or badge number of the CBSA officer involved (not exceeding 4000 characters). We will forward your information to the applicable office/region for review.

Thank you for helping us to serve you better.

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