Get a CBSA-issued carrier code
After you enrol

Sign in to the CARM Client Portal to advise the CBSA of any changes affecting your business.

On this page

• Change your bonded status
• Change your business profile information
• Change your financial security
• Keep books and records
• Contact us

Change your bonded status

Carriers or freight forwarders with an existing, active CBSA carrier code may now change their carrier code's bonded status without having to enrol for a new carrier code.

Follow these steps to change your existing carrier code's bonded status:

1. Register your business in the CARM Client Portal
2. Make applicable updates in the portal:
   • From non-bonded to bonded: If you are requesting to change your non-bonded carrier code to a bonded carrier code, you must submit your financial security information to the portal.
   • From bonded to non-bonded: If you are requesting to change your bonded carrier code to a non-bonded carrier code, you must cancel your bond with your surety provider and update the portal.

Change your business profile information

Sign in to the CARM Client Portal to cancel your carrier code or to submit any business profile changes, including changes to your:

• legal status
• name
• address
• contact information

Existing carriers are obligated to notify, without delay, the Canada Border Services Agency (CBSA) of any changes to their profile information or cancellation of their carrier code, as per Section 32 of the Reporting of Imported Goods Regulations. Any changes must be submitted to the CARM Client Portal.

Change your financial security

If you are a bonded carrier or freight forwarder, the CBSA will need the following documents to make the relevant changes to your financial security within the CARM system:

• original bond rider/endorsement
• letter of reinstatement
• notice of cancellation
• continuation certificate issued by the surety company or financial institution

Keep books and records

As a carrier, you must keep books and records related to the movement of commercial goods for 3 years after the year you transported the goods to Canada. These records must be kept at your place of business in Canada and include the following:

• dispatch logs
• bills of lading
• proof of customs report and release
• invoices
• other records that can include but are not limited to:
  • charts of accounts
  • trip logs
  • movement history reports
  • commercial invoices
  • paper or electronic documents

Contact us

Questions related to carrier code applications

CARM client service and helpdesk

Other carrier code program questions

carrier-cargo@cbsa-asfc.gc.ca

All other inquiries

Contact border information services