eManifest Portal
Help and Support

Client Support and Contact Information

For All Portal Users

For Highway Carriers

For Freight Forwarders

For Warehouse Operators and Brokers

Icons used in the eManifest Portal

  • Selecting a Help or Help icon displays related help information in a new browser window.
  • An Opens in a new window icon next to a link or button indicates that when the link or button is selected, the information will be displayed in a new browser window.
  • The Warning icon will be displayed if an update to a Trade Document has been rejected by the CBSA. Select the Effective Status link for the Trade Document to view the reject details
  • For Highway Carriers: The Trade Document was received less than one (1) hour before the Estimated Time of Arrival (ETA) icon will be displayed if a Trade Document was received less than one (1) hour before the Estimated Time of Arrival (ETA).
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