Help

If you need assistance locating information or using features such as search on our site, please try one of the links below.

Navigational Help

Our Web site has been designed to provide you with different ways to find information. This page provides navigational information allowing you to quickly locate the documents, policies, initiatives, and pages that you are looking for.

Breadcrumb

The breadcrumb trail, found just beneath the common menu bar, shows where you are within the Web site and helps you to quickly navigate.

Example:

Home > Help > Document Formats

Page Footer

In the page footer, you will find information on the date the page was most recently updated. The footer also contains a quick link to the top of the page and a link to our important notices page which offers information on copyright, permission to reproduce, privacy, official languages, and our web links policy.

Search

The search engine offers quick access to information through keywords or phrase searches in English or French.

Detailed instructions are found on our Search Help page.

General Information

  • A-Z Index
    Alphabetical list of key topics that you can find on the CBSA Web site.
  • Frequently Asked Questions (FAQs)
    A list of all the FAQs on the site, including those for travellers and importers and exporters.
  • Glossary
    Definitions of commonly used terms relating to the CBSA.
  • Acronyms
    Commonly used CBSA acronyms expanded for easy reference.

Contact Us

If you have questions or comments on the CBSA or our Web site please Contact Us.