The Directory of CBSA Offices is a comprehensive listing of designated CBSA offices and service locations across Canada, organized by province and then by district. The directory includes locations where travellers and commercial importers and exporters may fulfill their reporting obligations when entering and/or leaving the country.
Detailed information on the types of services and hours of operation at each site can be obtained by clicking on the office name.
The CBSA normally provides service free of charge during the hours listed in this directory for each office. Please consult a CBSA office listed in this directory for more information. If service is required outside of these hours or in locations where the CBSA does not have an office, the CBSA will consider entering into cost recovery agreements in order to provide service. Cost recovery provides the CBSA with the flexibility to deliver services that fall outside of its operating budget. In such cases, the CBSA can enter into cost recovery arrangements with clients such as airport authorities and cruise ship operators. A cost recovery agreement allows the CBSA to recoup all costs incurred by having border services officers available to provide the service.
Some airport authorities and cruise ship operators have entered into cost recovery agreements with the CBSA in order to provide service in certain circumstances, including service during the hours posted in this directory. Please consult airport authorities or cruise ship operators for more information about how cost recovery may apply to your particular situation.
*Please note: In most instances, the Border Information Service (BIS) is listed as the telephone contact. This service is a computerized, 24-hour telephone service that automatically answers all incoming calls and provides general border services information. You can speak directly to an agent during regular business hours, Monday to Friday (08:00 - 16:00 local time / except holidays).
Note: The map of CBSA offices is unavailable until further notice. This tool is being re-evaluated to serve you better.