Contact Us

— If you are a broker or importer, there are important changes to our payment systems you need to know about. Find out more.

You can use the compliments, comments and complaints form to:

  • Express a concern;
  • Provide praise for a job well done; or
  • Bring a specific incident to the attention of the Canada Border Services Agency (CBSA) for possible investigation.

The Frequently Asked Questions (FAQs) and A-Z index pages contain general information about the CBSA.

Visit the appeals section of the web site to review an assessment or CBSA decision.

To contact media relations, including national and regional spokespersons, refer to our Media Room.

To request information under the Access to Information Act or the Privacy Act, please visit our Access to Information and Privacy section.

For all other inquiries pertaining to CBSA programs and services, you can contact the CBSA by telephone, email, in person or by mail at:
Canada Border Services Agency
Ottawa, ON
K1A 0L8

Note: The CBSA will only respond to enquiries about our services and programs.

See the Government Electronic Directory Services (GEDS) for a directory of federal public servants in all regions across Canada.

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