Contact Us

If you are a broker or importer, there are important changes to our payment systems you need to know about. Find out more.

We appreciate that your time is valuable and want to ensure you get the information you're looking for.

We invite you to visit the A-Z index where you will find links to specific information on many of the topics that concern you and to the Frequently Asked Questions page where many of your questions may have already been addressed. 

General Enquiries

Due to the unprotected nature of the Internet, only general enquiries can be answered through this service, other enquiries are best addressed in person, over the telephone or by mail.

Emails containing personal information or information dealing with specific personal or business cases, attachments, offensive language, requests to process a change of address or requests to forward e-mails on your behalf, will not be processed. We will address your questions and concerns as quickly as possible.

It is important to identify the CBSA program or service.

Agency Contacts

  • Compliments, Comments and Complaints
    We want to hear your Compliments, Comments and Complaints because your feedback helps us to review and improve our services.
  • Disagreements, reviews and appeals
    If you or your organization disagree(s) with an assessment or a decision the CBSA has made, please refer to our appeals section for more information.
  • Access to Information and Privacy (ATIP)
    Note that, for privacy reasons, personal information about third parties is not disclosed to anyone without prior written authorization from the parties in question.  For more information concerning this, and how to request information under the Access to Information Act or the Privacy Act, please visit our ATIP section.
  • Media Enquiries
    For media relations contacts, including both national and regional spokespersons, refer to our Media Room.
  • Government of Canada Employee Directory
    The Government Electronic Directory Services (GEDS) provides a directory of federal public servants for all regions across Canada.