Commercial reporting requirements
Client support

General Inquiries

eManifest Help Desk

For inquiries on eManifest policy and operations, contact the eManifest Help Desk by email.

Service is available Monday to Friday, from 8 a.m. to 4 p.m. (ET), except holidays.

eManifest Portal Shared Secret

Email inquiries related to the issuance of Shared Secrets or visit the Shared Secret Web page for more information.

Service is available Monday to Friday, from 8 a.m. to 4 p.m. (ET), except holidays.

Border Information Service (BIS)

For general eManifest policy and operations-related questions, contact the Border Information Service by telephone.

Service is available Monday to Friday, from 8 a.m. to 4 p.m. local time, except holidays.

Technical Support and Processing

Technical Commercial Client Unit (TCCU)

  •  Business hours
    • Monday to Friday (except holidays)
    • 8 a.m. to 5 p.m. (ET)
    • Refer to our Services document to find out more about support provided during and after business hours.
  •  Telephone:
    • Canada and the United States: 1-888-957-7224
      • Option 1 for EDI transactions
      • Option 2 for Technical Portal Assistance
    • Overseas: 613-946-0762
  •  Email (for non-urgent correspondence only)
  •  Fax: 343-291-5482
  •  Mailing address:
    • Canada Border Services Agency
      355 North River Road, 6th Floor, Tower B
      Ottawa ON K1A 0L8

eManifest Regional Client Support

For clients who need assistance with eManifest passages.

Freight forwarders

An electronic house bill (ehouse bill) client support service is available to assist freight forwarders and facilitate their shipments into Canada. Freight forwarders can use this service to ask ehouse bill questions, resolve related operational issues, and learn about freight forwarder requirements.

Region Telephone

Eastern Canada shipment destination

Client support is available Monday to Friday, 8:00 a.m. to 4:00 p.m. ET

  • Marine mode: 514-350-6169
  • Air mode: 514-633-7844 ext. 2026
  • Highway mode: 450-246-8051

Western Canada shipment destination

Client support is available Monday to Friday, 8:00 a.m. to 4:00 p.m. PT

All modes: 604-666-0098

Highway carriers

eManifest operational support for highway carriers is available at the following locations by telephone, 24/7.

Province/ Region Location and POE Number Telephone
Atlantic St. Stephen NB  (POE 231) 506-465-2237
Quebec Lacolle QC (POE 351) 450-246-8051
Ontario Lansdowne ON (POE 456) 613-659-3653
Ontario Niagara Falls ON (POE 427) 905-262-4612
Ontario Fort Erie ON (POE 410) 905-994-6382
Ontario Windsor ON (POE 453) 519-967-4216
Ontario Sarnia  ON (POE 440) 519-333-6343
Prairie Emerson MB (POE 502) 204-373-2313
Prairie Coutts AB (POE 705) 403-344-5012
Pacific Pacific Highway BC (POE 813) 604-538-3635

Client Registration

Commercial Registration

For updating carrier information such as issuance of carrier codes, updating contact information, and signing authority requests visit the Commercial Carriers Contact Information page.

E-mail and telephone are monitored between 8:00 a.m. and 4:00 p.m., Monday to Friday (ET) excluding statutory holidays.

Presentations

The Canada Border Services Agency (CBSA) is offering the following free eManifest presentations.

To receive pre-recorded and/or PDF presentations, send a request by e-mail to emanifest_comm-manifeste_electronique_comm@cbsa-asfc.gc.ca. Include the name(s) and format(s) of the presentation(s) you are requesting in your e-mail.

To participate in a live eManifest Portal Demonstration Webinar, select the "live" link.

Introduction to eManifest

  • Attention Highway Carriers: eManifest applies to you
    (available in PDF format)
  • Attention Freight Forwarders: Introduction to Electronic House Bills
    (available in PDF format)

eManifest Portal

  • Introduction to the eManifest Portal
    (available in PDF format)
  • eManifest Portal Demonstration: Setting up your Portal Account(s)
    (available in pre-recorded Webinar format)
  • eManifest Portal Demonstration for highway carriers: Working in the Portal
    (available in pre-recorded Webinar format)
  • eManifest Portal Demonstration for freight forwarders: Working in the Portal
    (available in pre-recorded Webinar format)

eManifest Notices

  • Introduction to New and Enhanced eManifest Notices
    (available in PDF format)
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