The Canada Border Services Agency (CBSA) administers and enforces more than 90 laws governing travel, trade and international conventions. At 1,200 service points in Canada and 39 locations abroad, CBSA personnel ensure that the nearly 100 million people — as well as some 14 million commercial shipments — entering our country annually meet the requirements of these laws.
With this volume of activity, it is not unexpected that some people may not agree with a decision taken by Agency personnel. For example, last year, there were some 3,500 such requests for a review of an enforcement action or trade decision.
If you — as an individual or business — disagree with a Canada Border Services Agency (CBSA) enforcement action or trade decision, you may want it reviewed. You have that right, the First Steps including various forms and letters will guide you through the process.
If the CBSA didn’t take any formal action, you still may have some border services questions you would like answered — or matters on which you wish to provide feedback to the CBSA.
You can begin your search for clarification of your questions by making use of the various resources on the CBSA Web site that provide information for travellers and traders alike.
The Contact Us link will also help you get information.
Whether providing feedback or requesting a review, you can now do it online.