Request a refund or adjustment of duties and taxes paid
How to fill out the request form
Follow these instructions on how to fill out the CBSA Informal Adjustment Request (B2G) form. Check the required documents you will need before submitting your claim.
The back of the CBSA Postal Import Form (E14), provided with your postal shipment, can also be used to request an adjustment.
To avoid delays, all claims should include the necessary supporting documents. Not including the required supporting documents with your claim will lead to your request being rejected.
Field 1: Print your full name and address. Include your telephone number and email address to provide the CBSA with a way to contact you if they need more information.
Field 2: Provide the customs accounting document number, which can be found on one of the forms listed under Have a customs accounting document.
Field 3: Fill in the date of importation of the goods that is on your customs accounting document.
Field 4: Provide the quantity and a description of the goods.
Field 5: Check the box matching the reason for your refund or adjustment request.
For goods described or classified incorrectly, write the correct description of the goods on the line provided. If known, write what you believe to be the correct classification number.
If you are requesting a refund or adjustment for another reason, specify the reason. For example: the quantity of goods shipped were not received (short-shipped).
Your reason determines which supporting documents you must attach to your request form. All supporting documents must be readable and in either French or English.
Field 6: Provide a brief explanation of why you are requesting a refund or adjustment.
Field 7: Sign and date the request form. An original written signature or certified digital signature is required.
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