Important to Note
The Border Information Service (BIS) is a telephone service that automatically answers incoming calls and provides general information on CBSA programs, services and initiatives through recorded scripts.
|Calls within Canada
|Calls outside Canada
Long distance charges apply
|TTY within Canada
For those with hearing or
You must choose one of the following four options before pressing “0” to speak to an officer.
Officers are available Monday to Friday (08:00 - 16:00 local time / except holidays) should callers require additional information.
During high volume call periods, callers will be placed into a queue until an officer is available.
Touch-tone phone users may use shortcuts at any time during the recorded message:
Rotary-dial phone users cannot make selections from the recorded menus; however when calling during business hours, they will be transferred to an officer.