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Contact NEXUS

You can contact one of the Canadian Processing Centres for more information on the NEXUS program, including the application process, membership renewals and entering Canada with your NEXUS card.

Telephone

You can call a Canadian Processing Centre at one of the numbers below:

Phone number Region Hours of operation
1-866-399-5887 Residents of Newfoundland and Labrador, New Brunswick, Nova Scotia, Prince Edward Island and Quebec Monday to Friday
8 am to 4 pm ET
(except holidays)
1-800-842-7647 Residents of Ontario and the United States Monday to Friday
8:30 am to 4:30 pm ET
(except holidays)
1-866-496-3987 Residents of Alberta, British Columbia, Nunavut, Manitoba, the Northwest Territories, Saskatchewan and the Yukon Monday to Friday
8 am to 4 pm PT
(except holidays)

Email

You can also contact us by email at ttppost-pvfpostes@cbsa-asfc.gc.ca

Related link

Request an appeal: NEXUS program

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