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Serving our clients

From: Canada Border Services Agency

The Canada Border Services Agency (CBSA) is committed to providing the best possible service to the trade community, Canadian citizens, permanent residents and visitors to Canada.

Services and information

Service commitment

Learn more about our mandate, our mission and our commitment.

Service standards

Get information on the services we provide, border security concerns and our hours of operation.

Processing times

Get the latest processing times for our services to help you estimate when you will receive a response.

Compliments, comments and complaints

Give us your feedback to help us improve the delivery of our programs and services.

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