Commercial carrier and freight forwarder identification and eligibility
Guidelines for changing or cancelling carrier profiles and codes

Ensure your carrier information is accurate

Existing carriers are obligated to notify, without delay, the Canada Border Services Agency (CBSA) of any changes to their profile information or cancellation of their carrier code, as per Section 32 of the Reporting of Imported Goods Regulations. A formal request must be submitted to the CBSA.

What we need to process your request

All requests must be complete and come from the current contact on file or an official who has legal signing authority in the company. Failure to meet these conditions will result in the rejection of your request(s).

Change of address or phone number

Non-bonded and bonded carriers may submit an email request. Include your carrier code and authorized signature.

Authorized contacts or third party agent

Non-bonded and bonded carriers may submit an email request. Include your carrier code and authorized signature.

“Doing business as” name

Non-bonded and bonded carriers may submit an email request. Include your carrier code and authorized signature.

Legal business name changes

Non-bonded carriers may submit an email request. Include your:

  • carrier code and authorized signature
  • ownership amendment documents (articles of amendment, certificate of merger, amalgamation documents)

Bonded carriers may not submit legal business name changes by email. Submit a formal request by mail. Include your:

  • carrier code and authorized signature
  • ownership amendment documents (articles of amendment, certificate of merger, amalgamation documents)
  • an original rider from the surety company

Note: Formation of a new company does not qualify as a legal business name change. Clients need to submit a new application for a new carrier code.

Cancellation

Non-bonded carriers may submit an email request. Include your carrier code and authorized signature.

Bonded carriers may not submit cancellation requests by email. Submit a formal request by mail. Include your carrier code and an authorized signature, along with an original Notice of Cancellation from the surety company.

Carrier profile change or cancellation request

Complete all relevant sections you wish to change.

Carrier / Freight forwarder information

  • * Request date (required):
  • * Carrier / Freight forwarder code (required):
  • * Legal business / Entity name (required):

Complete all relevant sections for amendment

Mailing address

  • Street number and name:
  • City:
  • Province/State:
  • Country:
  • Postal/Zip code:

Office address

  • Street number and name:
  • City:
  • Province/State:
  • Country:
  • Postal/Zip code:

First authorized contact

  • Name:
  • Title:
  • Phone:
  • Cell:
  • Email:

Second authorized contact

  • Name:
  • Title:
  • Phone:
  • Cell:
  • Email:

Third party agent (if applicable)
Remove agent  Yes/No

  • Name:
  • Title:
  • Phone:
  • Cell:
  • Email:

Legal business name (include articles and/or certificate of amendment with your request; bonded carriers require an original signed and sealed Rider)

  • New legal business / Entity name
  • Canada Revenue Agency business number (mandatory for Canadian companies)

Operating name

Doing business as (DBA)

Cancellation request

Cancel carrier / Freight forwarder code  Yes/No

Authorization

  • Name
  • Title **
  • Authorized signature

** (Title must be either a company official with director-level status or higher, or an authorized contact currently on file)

Where to submit your request

Legal business name change and cancellation request from bonded carriers

Commercial Registration Unit
Canada Border Services Agency
12-191 Laurier Ave W
Ottawa ON  K1A 0L8

All other requests

Email: carrier-cargo@cbsa-asfc.gc.ca

Related links

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