Canadian Export Reporting System Portal
Client support and contact information

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Technical support and processing

Contact the Technical Commercial Client Unit (TCCU) for assistance.

Business hours:

Monday to Friday (except holidays)
8 am to 5 pm (Eastern time)

Telephone:

Canada and the United States: 1-888-957-7224

Overseas: 613-946-0762

Email: tccu-ustcc@cbsa-asfc.gc.ca (for non-urgent correspondence only)

Fax: 343-291-5482

Mailing address:

Canada Border Services Agency
Tower B 6th floor
355 North River Road
Ottawa ON K1A 0L8

Refer to our Services document to find out more about support provided during and after business hours.

Client registration

Contact the Commercial Registration Unit (CRU) for assistance.

Business hours:

Monday to Friday (except holidays)
8 am to 4 pm (Eastern time)

To register for the CERS portal, visit the Electronic Data Interchange / Portal clients page.

Please direct any registration-related questions to the Commercial Registration Unit:
cbsa.export_program-programme_exportation.asfc@cbsa-asfc.gc.ca

General inquiries

CERS inquiries mailbox

For general inquiries on CERS, contact the CERS Inquiries mailbox cbsa.cers_inquiries-renseignements_scde.asfc@cbsa-asfc.gc.ca.

The mailbox is monitored Monday to Friday, from 8 am to 4 pm (Eastern time), except holidays.

Border Information Services (BIS)

For general CERS policy and operations-related questions, contact the Border Information Service by telephone.

Service is available Monday to Friday, from 8 am to 4 pm local time, except holidays.

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