Client support and contact information
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General inquiries
Border Information Services (BIS)
For general CERS policy and operations-related questions, contact the Border Information Service by telephone:
Within Canada and the United States
Toll-free
1-800-461-9999
TTY (for those with hearing or speech impairments)
1-866-335-3237
Outside Canada and the United States
Long distance charges apply
1-204-983-3500
1-506-636-5064
Technical support and processing
Contact the Technical Commercial Client Unit (TCCU) for assistance.
Business hours:
Monday to Friday (except holidays)
8 am to 5 pm (Eastern time)
Telephone:
Canada and the United States: 1-888-957-7224
- Option 1 for EDI transactions
- Option 2 for Technical Portal Assistance
Overseas: 613-946-0762
Email: tccu-ustcc@cbsa-asfc.gc.ca (for non-urgent correspondence only)
Mailing address:
Canada Border Services Agency
Tower B 6th floor
355 North River Road
Ottawa ON K1A 0L8
Contact technical support: EDI and select portals to find out more about support provided during and after business hours.
Client registration
Contact the Commercial Registration Unit (CRU) for assistance.
Business hours:
Monday to Friday (except holidays)
8 am to 4 pm (Eastern time)
Please direct any registration-related questions to the Commercial Registration Unit:
cbsa.export_program-programme_exportation.asfc@cbsa-asfc.gc.ca
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