Contact us
General information

We are happy to provide general information on CBSA programs, services and initiatives. In return, we ask that all interactions with our agents be conducted in a respectful and appropriate manner. Questions related to specific individuals and or businesses, including third party requests cannot and will not be answered.

Beware: Scammers posing as CBSA employees

If you have received a call from 1-800-461-9999 or any other 1-800 number, please note that it is not the CBSA calling. The CBSA does not contact the public by phone. This is a scam. Never give your social insurance number or other personal information over the phone. Learn more about how scammers pose as CBSA employees. To report scams, please contact the Canadian Anti-Fraud Centre.

COVID-19 Notice:

Visit Current border measures and requirements for information about how COVID-19 is affecting travellers, border services, programs and business.

Email

We will not open or respond to any emails that contain attachments or links due to security measures. Emails that contain profanity will also not be addressed.

contact@cbsa.gc.ca

Phone

Our automated telephony service provides general information in English and French on CBSA programs, services and initiatives through recorded scripts. Live agents are also available to assist you.

Live agents are available from 6 am to 10 pm (eastern daylight time), 7 days a week

Within Canada and the United States

Toll-free
1-800-461-9999

TTY (for those with hearing or speech impairments)
1-866-335-3237

Outside Canada and the United States

Long distance charges apply
1-204-983-3500
1-506-636-5064

Recorded menu options

From a rotary-dial phone, you will be automatically transferred to an agent at the end of the recorded menu if you call during business hours.

When using a touch-tone phone, you must choose one of the following four options before pressing 0 to speak to an agent.

  1. Personal travel
  2. Business importation/exportation
  3. Exchange rates
  4. Coming or returning to Canada

You can use the following commands at any time during the recorded message.

  • Press "star" * to return to the previous menu
  • Press "pound" # to repeat the message

Service standards

  • Service description: Provide the option to speak with an agent by pressing 0 during regular operating hours.
  • Service standard: During regular operating hours, we aim to answer calls within 60 seconds from the moment you press 0 to speak with an agent.
  • Performance target: 80%

For more information on all service standards and performance results for previous years, refer to the CBSA Service Standards.

Mailing address

Canada Border Services Agency
Ottawa, ON
Canada
K1A 0L8

Helpful resources

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