Share your thoughts on new telephone reporting site locations
Current status: Open
Opened on , and will close on .
As part of broader consultation efforts, the Canada Border Services Agency (CBSA) is seeking feedback on the location of new telephone reporting sites in remote border areas formerly covered by the Remote Area Border Crossing (RABC) Program:
- Northwest Angle Area
- Pigeon River through to and including Lake of the Woods
- Canadian shore of Lake Superior
- Sault Ste. Marie (upper lock system)
- Cockburn Island
The RABC Program will close on . As of this date, all travellers entering Canada through remote areas of northern Ontario or from the Northwest Angle into southern Manitoba, must report to the CBSA at a port of entry or a designated telephone reporting site.
Replacing the RABC Program with telephone reporting builds on processes already in place across Canada, where travellers are required to report to the CBSA from designated sites every time they enter Canada. This process ensures a consistent level of security and expectations of compliance for everyone.
It is a measure that will also more closely align with how travellers report to U.S. Customs and Border Protection when entering the U.S. in remote areas.
How to participate
Fill out and submit the Telephone Reporting Site feedback form.
Who we want to hear from
The CBSA would like to hear from:
- Indigenous communities
- local residents and businesses
- any other interested stakeholders
Why we’re asking for input
Over the coming months, additional telephone reporting sites will be designated to facilitate border crossing in areas formerly covered by the RABC Program while ensuring the safety and security of the Canada-U.S. border.
We are inviting affected stakeholders to provide input on possible locations of new telephone reporting sites.
Your feedback will support our ongoing efforts to ensure a convenient and safe border crossing experience. We are committed to transparency and open dialogue with the communities in remote border areas throughout the site identification and designation process.
Background on telephone reporting
Designated telephone reporting sites are available for travellers to connect with a border services officer. Through this process, individuals provide their travel details, identification and respond to questions. In some cases, travellers may be directed to meet an officer in person. This approach ensures that all travellers are processed securely and consistently, even in locations where the CBSA does not maintain a permanent on-site presence.
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