Contact Us

Report Illegal Activities

You can use the compliments, comments and complaints form to:

The Frequently Asked Questions (FAQs) and A-Z index pages contain general information about the CBSA.

Visit the appeals section of the web site to review an assessment or CBSA decision.

To contact media relations, including national and regional spokespersons, refer to our Media Room.

To request information under the Access to Information Act or the Privacy Act, please visit our Access to Information and Privacy section.

The CBSA will only respond to enquiries about our services and programs. You can contact us by telephone, email, in person or by mail at:

Canada Border Services Agency
Ottawa, ON
K1A 0L8

Please note, we will not process emails:

See the Government Electronic Directory Services (GEDS) for a directory of federal public servants in all regions across Canada.

Frequently Requested Other Government Departments

The CBSA works with a variety of partners and stakeholders to fulfill our mandate. For more information on the programs and services they provide, contact:

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