Issue with receiving certain encrypted or password protected attachments
Ottawa,
Please be advised that the CBSA is currently experiencing nation-wide technical issues in receiving certain password protected files via email.
The SIMA Registry and Disclosure Unit is taking action by implementing an automatic response notification to acknowledge receipt of emails. If you do not receive an automatic response after making a submission, please follow up with a separate email to the SIMA Registry and we will provide you with alternate arrangements to submit your information.
The CBSA will notify once this issue has been resolved.
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