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2. How to use NEXUS facial verification kiosks located at Vancouver, Montréal and Halifax

All NEXUS members will be prompted to upload their passport upon their first passage at a NEXUS facial verification kiosk for identity verification and storage of the passport photograph. Members who do not have a passport on their first passage cannot be processed by these kiosks and will be referred to an officer for identity verification.

Kiosk

With your NEXUS card ready, please follow these instructions:

  • 1) Select your language of choice
  • 2) Indicate the number of travellers in your party
  • 3) Scan or tap your NEXUS card when prompted
  • 4) Confirm your identity and personal information
  • 5) Prepare for a live image photo capture to confirm your identity, when prompted
  • 6) Collect the printed receipt, which you must carry with you through the customs hall

Completing your passage:

  • Proceed to the baggage claim and then to the exit where you must present your NEXUS kiosk receipt to the border services officer and
  • Unless you are directed to an inspection area, you may enter Canada

If the NEXUS kiosk is closed, NEXUS members must use the special services counter or crew counter, or they can opt to use a passport for regular processing at a Primary Inspection Kiosk.

Declaring goods

As a NEXUS member, it is your responsibility to declare any controlled or restricted items as well as any goods that exceed your personal exemptions or allowances.

Note: Declarations will not be completed at the kiosks. If you have something to declare you must do so verbally, to an officer, at a clearly marked area in the customs hall after using the kiosk. For more information on reporting requirements, Canadian residents should refer to the I declare webpage and U.S. and Mexican residents should refer to the refer to the Visitors to Canada webpage.

Restrictions on goods

If you have any commercial goods in your possession or baggage upon arrival in Canada, you may not use NEXUS. Commercial goods are defined as goods brought into Canada for sale or for any commercial, industrial, occupational, institutional or other similar use, and include samples, tools and warranty repair parts. Personal computers and similar items carried by NEXUS members for their own personal use while on business trips are not defined as commercial goods.

If you have any goods that may be restricted, controlled or prohibited, or if the goods you are importing require a permit, such as firearms, you may not use NEXUS.

To avoid bringing pests, viruses and diseases into Canada or the U.S., you must declare all food, plants and related products from other countries at the border. If you are unsure whether the product is allowed, declare the item and discuss it with a border services officer. No penalties are assessed if goods are declared. Goods that are not declared are subject to seizure, penalties and could lead to prosecution. For more information, contact the CBSA Border Information Service phone line at 1-800-461-9999.

Privacy

The collection, use and sharing of information is protected by the privacy legislation of Canada and the U.S. For example, the CBSA protects personal information in accordance with Canada’s Privacy Act. The security and privacy of personal information has been factored into all elements of kiosk design and system architecture. While the new kiosks are provided by airport authorities, they are built to CBSA standards and must be certified before they can be activated. No personal information is stored on the kiosk. The only information retained is saved securely on CBSA systems, in accordance with government information, privacy and security policies.

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