EDI/Portal Clients
Contact List
Technical Commercial Client Unit
The Technical Commercial Client Unit is your primary point of contact for most issues involving the transmission of commercial electronic data.
- Business hours
- Monday to Friday (except holidays)
- 8 a.m. to 5 p.m. (ET)
- Refer to our Services document to find out more about support provided during and after business hours.
- Telephone:
- Canada and the United States: 1-888-957-7224
- Option 1 for EDI transactions
- Option 2 for Technical Portal Assistance
- Overseas: 613-946-0762
- Canada and the United States: 1-888-957-7224
- Email (for non-urgent correspondence only)
- Fax: 343-291-5482
- Mailing address:
- Canada Border Services Agency
355 North River Road, 6th Floor, Tower B
Ottawa ON K1A 0L8
- Canada Border Services Agency
Other CBSA contacts
| Issue | Contact information and/or web page |
|---|---|
| General inquiries not related to EDI or Portal | Border Information Service (BIS) |
| Apply for a carrier or freight forwarder code | |
| Apply for a eManifest Portal Shared Secret |
Service is available Monday to Friday, from to (ET), except holidays. |
| Inquiries on eManifest policy or operations |
Service is available Monday to Friday, from to (ET), except holidays. |
| Apply for a penalty waiver – Electronic B3s |
For an overdue Customs Automated Data Exchange / Customs Declaration (CADEX/CUSDEC) B3, complete the online form or send a fax containing your contact information, details of the electronic B3 transaction and the reason the penalty should be waived to the Recourse Directorate. Fax: 343-291-7239 |
| Daily Notices (DNs) and Statements of Accounts (SOAs) | |
| 'Do Not Load' and 'Hold' messages for marine and air shipments |
Contact the National Targetting Centre (NTC) 1-855-NTC-1CNC (1-855-682-1262). |
| Single Window Initiative (SWI) Integrated Import Declaration (IID) | Single Window Initiative |
Regional client support
Freight forwarders
An electronic House Bill (eHouse Bill) client support service is available to assist freight forwarders and facilitate their shipments into Canada. Freight forwarders can use this service to ask eHouse Bill questions, resolve related operational issues, and learn about freight forwarder requirements.
| Shipment destination | Telephone |
|---|---|
|
Eastern Canada Client support Monday to Friday 8 a.m. to 4 p.m. ET |
Marine mode: 514-350-6169 Air mode: 514-633-7844 ext. 2026 Highway mode: 450-246-8051 |
|
Western Canada Client support Monday to Friday 8 a.m. to 4 p.m. PT | All modes: 604-666-0098 |
Highway carriers
eManifest operational support for highway carriers is available at the following locations by telephone, 24/7.
| Province/Region | Location and POE Number | Telephone |
|---|---|---|
| Atlantic | St. Stephen NB (POE 231) | 506-465-2237 |
| Quebec | Lacolle QC (POE 351) | 450-246-2145 |
| Ontario | Lansdowne ON (POE 456) | 613-659-3653 |
| Ontario | Niagara Falls ON (POE 427) | 905-262-4612 |
| Ontario | Fort Erie ON (POE 410) | 905-994-6382 |
| Ontario | Windsor ON (POE 453) | 519-967-4216 |
| Ontario | Sarnia ON (POE 440) | 519-333-6343 |
| Prairie | Emerson MB (POE 502) | 204-373-2313 |
| Prairie | Coutts AB (POE 705) | 403-344-5012 |
| Pacific | Pacific Highway BC (POE 813) | 604-538-3635 |
Other contacts
Business Number
Register for a Business Number or ask questions regarding your existing number.
Telephone: 1-800-959-5525
Canadian Automated Export Declaration (CAED)
Questions related to the Canadian Automated Export Declaration must be directed to Statistics Canada.
Telephone: 1-800-257-2434
CFIA Reject messages
Information on reject messages originating from goods regulated by the Canadian Food Inspection Agency (CFIA)
Hours: 7 a.m. to 3 a.m. (ET)
Telephone (Canada and the United States): 1-800-835-4486
Telephone (local and international calls): 1-289-247-4099
Facsimile : 613-773-9999
Permits
Questions on permits issued by Global Affairs Canada for electronic releases.
Telephone (Canada and the United States): 1-877-808-8838
Telephone (local and international calls): 613-944-2165
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