EDI/Portal Clients
Contact List

Technical Commercial Client Unit

The Technical Commercial Client Unit is your primary point of contact for most issues involving the transmission of commercial electronic data.

Business hours
- Monday to Friday (except holidays)
- 8 a.m. to 5 p.m. (ET)
EDI/Portal services
- Refer to our Services document to find out more about support provided during and after business hours.
Telephone:
- Canada and the United States: 1-888-957-7224
  - Option 1 for EDI transactions
  - Option 2 for Technical Portal Assistance
- Overseas: 613-946-0762
Email: tccu-ustcc@cbsa-asfc.gc.ca (for non-urgent correspondence only)
Fax: 343-291-5482
Mailing address:
- Canada Border Services Agency
  355 North River Road, 6th Floor, Tower B
  Ottawa ON K1A 0L8

Issue	Contact information and/or web page
General inquiries not related to EDI or Portal	Border Information Service (BIS)
Apply for a carrier or freight forwarder code	Air, Rail Carriers and Freight Forwarders Highway Carriers Marine Carriers Contact Information
Apply for a eManifest Portal Shared Secret	Service is available Monday to Friday, from 8 a.m. to 4 p.m. (ET), except holidays. Shared Secret Email: portal_shared_secret-portail_secret_partage@cbsa-asfc.gc.ca
Inquiries on eManifest policy or operations	Service is available Monday to Friday, from 8 a.m. to 4 p.m. (ET), except holidays. eManifest Help Desk: emanifest-manifestelectronique@cbsa-asfc.gc.ca
Apply for a penalty waiver – Electronic B3s	For an overdue Customs Automated Data Exchange / Customs Declaration (CADEX/CUSDEC) B3, complete the online form or send a fax containing your contact information, details of the electronic B3 transaction and the reason the penalty should be waived to the Recourse Directorate. Fax: 343-291-7239
Daily Notices (DNs) and Statements of Accounts (SOAs)	Daily Notices and Statement of Accounts Accounts Receivable Ledger (ARL)
'Do Not Load' and 'Hold' messages for marine and air shipments	Contact the National Targetting Centre (NTC) 1-855-NTC-1CNC (1-855-682-1262).
Single Window Initiative (SWI) Integrated Import Declaration (IID)	Single Window Initiative
Inquiries on the Canadian Export Reporting System (CERS)	Guide to exporting commercial goods from Canada Email: tccu-ustcc@cbsa-asfc.gc.ca

Telephone: 1-800-959-5525

Questions related to the Canadian Automated Export Declaration must be directed to Statistics Canada.

Telephone: 1-800-257-2434

Information on reject messages originating from goods regulated by the Canadian Food Inspection Agency (CFIA)

Hours: 7 a.m. to 3 a.m. (ET)

Telephone (Canada and the United States): 1-800-835-4486

Telephone (local and international calls): 1-289-247-4099

Facsimile : 613-773-9999

Questions on permits issued by Global Affairs Canada for electronic releases.

Telephone (Canada and the United States): 1-877-808-8838

Telephone (local and international calls): 613-944-2165