EDI/Portal Clients
Contact List
Technical Commercial Client Unit
The Technical Commercial Client Unit is your primary point of contact for most issues involving the transmission of commercial electronic data.
- Business hours
- Monday to Friday (except holidays)
- 8 a.m. to 5 p.m. (ET)
- EDI/Portal services
- Refer to our Services document to find out more about support provided during and after business hours.
- Telephone:
- Canada and the United States: 1-888-957-7224
- Option 1 for EDI transactions
- Option 2 for Technical Portal Assistance
- Overseas: 613-946-0762
- Canada and the United States: 1-888-957-7224
- Email: tccu-ustcc@cbsa-asfc.gc.ca (for non-urgent correspondence only)
- Fax: 343-291-5482
- Mailing address:
- Canada Border Services Agency
355 North River Road, 6th Floor, Tower B
Ottawa ON K1A 0L8
- Canada Border Services Agency
Other CBSA contacts
| Issue | Contact information and/or web page |
|---|---|
| General inquiries not related to EDI or Portal | Border Information Service (BIS) |
| Apply for a carrier or freight forwarder code | |
| Apply for a eManifest Portal Shared Secret |
Service is available Monday to Friday, from to (ET), except holidays. Email: portal_shared_secret-portail_secret_partage@cbsa-asfc.gc.ca |
| Inquiries on eManifest policy or operations |
Service is available Monday to Friday, from to (ET), except holidays. eManifest Help Desk: emanifest-manifestelectronique@cbsa-asfc.gc.ca |
| Apply for a penalty waiver – Electronic B3s |
For an overdue Customs Automated Data Exchange / Customs Declaration (CADEX/CUSDEC) B3, complete the online form or send a fax containing your contact information, details of the electronic B3 transaction and the reason the penalty should be waived to the Recourse Directorate. Fax: 343-291-7239 |
| Daily Notices (DNs) and Statements of Accounts (SOAs) | |
| 'Do Not Load' and 'Hold' messages for marine and air shipments |
Contact the National Targetting Centre (NTC) 1-855-NTC-1CNC (1-855-682-1262). |
| Single Window Initiative (SWI) Integrated Import Declaration (IID) | Single Window Initiative |
| Inquiries on the Canadian Export Reporting System (CERS) | Canadian Export Reporting System
Email: cbsa.cers_inquiries-renseignements_scde.asfc@cbsa-asfc.gc.ca |
Other contacts
Business Number
Register for a Business Number or ask questions regarding your existing number.
Telephone: 1-800-959-5525
Canadian Automated Export Declaration (CAED)
Questions related to the Canadian Automated Export Declaration must be directed to Statistics Canada.
Telephone: 1-800-257-2434
Email: export@statcan.ca
CFIA Reject messages
Information on reject messages originating from goods regulated by the Canadian Food Inspection Agency (CFIA)
Hours: 7 a.m. to 3 a.m. (ET)
Telephone (Canada and the United States): 1-800-835-4486
Telephone (local and international calls): 1-289-247-4099
Facsimile : 613-773-9999
Permits
Questions on permits issued by Global Affairs Canada for electronic releases.
Telephone (Canada and the United States): 1-877-808-8838
Telephone (local and international calls): 613-944-2165
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