Accessibility statement from the Canada Border Services Agency

The Canada Border Services Agency (CBSA) is committed to making our website and applications accessible and inclusive for all. Our goal is to ensure that everyone feels welcomed and is able to fully use our information and communications technology.

Website and technology compliance

We are working to make our website and applications comply with the Accessible Canada Act, the regulations under the act, and the CAN/ASC - EN 301 549:2024 accessibility requirements. For further information, please refer to the following:

• Policy on Service and Digital
• Standard on Web Accessibility
• Guideline on Making Information Technology Usable by All
• Accessibility Strategy for the Public Service of Canada

These changes will advance the accessibility of our website and applications and support the use of assistive technology.

You can read more about our efforts in the CBSA’s accessibility plan.

Contact us

Accessibility is an ongoing effort and there’s always room to improve. If you have difficulty using or accessing any of our digital applications or tools, or need to request a different, accessible version of our website content, please contact us and share your feedback.