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Issues notes: Standing Committee on Government Operations and Estimates—Study on the ArriveCAN Application (November 14, 2022)

ArriveCAN launch

Timeline of the launch of the ArriveCAN and updates

Context

The ArriveCAN application runs synchronously across three platforms: Android (Google), Apple (iPhone) and web-based (through a web-browser on any device). This means a user can start an application from their Google phone, complete it on their laptop, and then present their receipt to a Border Services Officer on their mobile device, seamlessly.

Background

ArriveCAN first launched . The CBSA spent $80,000 to create the initial version of ArriveCAN running on Android and iOS. Since then, the Agency has spent another $8.8 million across more than 70 releases of the app, across three platforms (Android, iOS and web), as the COVID border measures changed. This included for major changes such as the introduction of quarantine requirements, changes to those requirements, and requirements for COVID-19 testing and providing proof-of-vaccination.

ArriveCAN is available in English, French and Spanish through its mobile apps (Android, iOS) and English and French on the web app.

Key feature releases of ArriveCAN major releases are illustrated below.

After its initial launch, the CBSA issued updates to the application through releases at a regular cadence to allow for proper planning, prioritization, and workload management. These releases have varied in size and scope, depending on the content of each release. Though costs per release are variable depending on the work required, a major release typically costs around $2 million, and a minor release costs approximately $680,000.

Below is a summary of the detailed ArriveCAN releases from to . Releases include mobile apps, on Android and iOS, and the web app. There were a total of 177 releases of ArriveCAN across the three platforms.

The cadence of releases was driven by Public Health Agency of Canada (PHAC) business requirements and Order in Council (OIC) changes, as well as updates by CBSA to production versions of the App to address fixes raised through IT support.

2020 releases:

  • 37 Android
  • 39 iOS
  • 10 Web
  • Total: 86

2021 releases:

  • 18 Android
  • 20 iOS
  • 21 Web
  • Total: 59

2022 releases:

  • 11 Android
  • 11 iOS
  • 10 Web
  • Total: 32

Talking points / Speaking notes for the Vice-President

ArriveCAN initially launched on , after just five weeks of development at a cost of $80,000.

Since then, ArriveCAN has required 177 releases across three platforms (Android, iOS and web) to provide updates with changing public health requirements (such as travel exemptions, quarantine rules, testing and proof of vaccination), enhance functionality (including increases to accessibility and security features), improve usability (with the addition of a Spanish language option on mobile), and changes in scope (with major additions that include proof of vaccine, varied methods of transport and advanced declaration.) These releases have cost $8.8 million.

Developing ArriveCAN in the early days of the COVID-19, the CBSA chose to focus on delivering value to Canadians by providing an easy-to-use, secure application that could be developed and adjusted rapidly. As such, the application has been able to reflect significant changes to its operating environment over the past two-and-a-half years. This focus also resulted in high user uptake, which helped the Government of Canada manage the COVID-19 pandemic by providing Health Canada with rapid access to high quality data. Finally, end users are pleased with the application, as evidenced by its high rating on both the Apple and Play stores (4.4 star rating for iPhone and 4.5 star rating for Android).

Key Public Health Agency of Canada Orders in Council, from to

  • : Mandatory Digital Submission (Air)
  • : Government Approved Accommodations (GAA)
  • : Mandatory Digital Submission (Land)
  • : Travel History
  • : Evidence of vaccination (Air, Land)
  • : New entry prohibition exemptions, removal of GAA, change in isolation period
  • : Change of structure from purpose of travel to vaccination status
  • : Easing of measures for fully vaccinated travellers

2020 to 2022 ArriveCAN major releases: Changes to business logic including significant design and code changes

(Android and iOS in English, French, Spanish. Web App in English, French)

2020 ArriveCAN major releases: $1.2 million

April 29
National Launch (v1.0) – Android, iOS (English, French)
July 20
Major Enhancements including Essential (non discretionary) Travel Flow and Integration with other CBSA Systems (v2.1)
August 4
Post Border Traveller Self Service Reporting on Quarantine and Symptoms, Traveller Notifications (v2.3)
August 25
Trip submission improvements for Discretionary and Non Discretionary Travel (purpose of travel) (v2.5)
September 24
Enhancements to Essential (non discretionary) Traveller flow and Additional Travel Document Verification (v2.7)
October 27
Add additional Essential Travel (that is, study and compassionate grounds to purpose of travel (v2.9)
November 10
MRZ scanning of travel documents, remove 14 day limit for submission (v2.10)
December 17
Major Technical Capability to allow travellers to scan their travel documents (that is, MRZ scanning of Passport, FAST and NEXUS travel documents (v2.13)

2021 ArriveCAN major releases: $4.9 million

January 26
Pre-departure testing in Air and Enhanced Quarantine Measures (Government-approved hotel) (v2.14)
February 21
Mandatory Quarantine plan changes, COVID molecular test attestation (v2.15)
March 31
Updates to symptom self assessment screens (v2.16)
April 22
Updates to Post Border Traveller Self Service Reporting (v2.17)
May 21
Collect Travel History to monitor Country of Concern ( v2.18)
July 5
Proof of vaccine credentials (PVC) collection for Air and Land (low fidelity), update to purpose of travel (v2.19)
August 9
Removal of Government approved accommodations (GAA), PVC collection (Marine) discretionary travel category (v2.20)
September 7
Enhanced Essential travel flow, open border to vaccinated Foreign Nationals, change post-border isolation period (v2.21)
October 19
Digitally verify Provincial Territorial (PT) PVC certificates with QR code - High fidelity (v2.22)
November 21
Saved Traveller profile (collect travel document and PVC information for reuse on future ArriveCAN trips), PVC collection for essential travellers (v2.23)
December 21
Pre-registration arrival testing, update countries of concern (v2.24)

2022 ArriveCAN major releases: $2.7 million

January 15
Major changes to Essential (non discretionary) and Non Essential (discretionary) travel (v2.25)
February 28
Updates to PVC collection, updates to pre-registration arrival testing (v2.26)
April 25
Add Cruise flow, remove testing for vaccinated travellers (V2.28)
May 15
Destination address added for vaccinated travellers for compliance and enforcement (v2.29)
June 28
Integration of Advance declaration, digitize traveller handouts (v3.0)
September 7
Address opt-out for trips of less than 24 hours, MRT email notifications (v3.1) – note: release put on hold, not posted to App stores
October 1
Removal of Public Health requirements (v3.2)

Cumulative Cost for ArriveCAN App development (2020 to 2022) = $8.8 million (this does not include other related costs, for example, PVC)

Timeline of the CBSA border measusures

Date Measure

Enhanced screening border measures at 3 major airports – travellers from Wuhan:

  • Locations: Vancouver, Montreal and Toronto international airports
  • Measures include:
    • messaging on arrival screens
    • asking an additional health screening question to travellers either on an electronic kiosk or by a CBSA officer directly if they have travelled to Wuhan China
    • asking travellers to inform a Border Services Officer if they are experiencing flu-like symptoms

Administrative Deferral of Removal (ADR) imposed on Hubei province, China

Introduction of new screening form and screening aid for all persons detained and admitted to a detention facility

Expansion of enhanced screening to other airports

Locations: Calgary, Edmonton, Winnipeg, Billy Bishop, Ottawa, Quebec City, and Halifax airports

Detention Reviews by IRB by telephone or videoconference

For detainees who respond in the affirmative to specific screening questions.

New information brochure: Issued by BSOs, with specific instructions for travellers who have been in the Province of Hubei

Enhanced screening at all airports:

Locations: All international airports in Canada

Occupational health and safety advice from Health Canada: provided to Border Services Officers (BSOs)

Contact tracing for travellers who have been in Hubei (PHAC)

  • All travellers who indicate they have been in the province of Hubei are required to fill out a PHAC contact form to allow health authorities to monitor and track those who have been in the impacted region
  • The form captures basic biographical data, flight data, and contact information for the passenger while in Canada. Once completed, PHAC determines when and how to share this information with provincial authorities

Surgical mask kits begin being issued by BSOs to all travellers who reported that they have been in the Province of Hubei

Expansion of screening – travellers from Iran:

Locations: All international airports in Canada to include Iran

Enhanced health screening in land, rail and marine mode: added to border processing for travellers seeking entry into Canada by car, rail or ferry

Expansion of screening - travellers from Italy

Locations: All international airports in Canada to include Italy

Introduction of new procedures requiring all detainees who are being transported and detained must wear a mask

Enhanced signage implemented: at all ports of entry

Quarantine Officers deployed on-site at Toronto (YYZ), Vancouver (YVR) and Montreal (YUL) international airports.

Quarantine Officers available to conduct health assessments through the 24/7 Central Notification System (CNS) Line for all other locations where Quarantine Officers were not on-site.

Public visits to IHCs suspended

New procedures in place at Immigration Holding Centres (IHCs)

  • Visits from the public are suspended. Exceptions include counsel, designated representatives, and interpreters
  • Non-contact visits used where available; and, if necessary, contact visits exercise safe distancing practices
  • Mandatory requirement for personal protective equipment for both detainees, staff and contracted staff
  • Social distancing measures introduced in all CBSA IHCs

Request for all inbound travellers to self-isolate (PHAC)

International flights are redirected to only four international airports: Montreal, Toronto, Calgary and Vancouver

Waiving of duties and taxes on temporarily imported goods for emergency use in response to COVID-19 (Finance Canada)

Contact tracing for all symptomatic travellers (PHAC)

All travellers who display symptoms consistent with COVID-19, such as a cough, fever, or difficult breathing, are required to complete a PHAC contact tracing form.

Customs Notice 20-08

  • Provides information on the use of the Goods for Emergency Use Remission Order, (C.R.C., c. 768), and application of Tariff Item No. 9993.00.00 of the Customs Tariff in response to the COVID-19 pandemic
  • Updated on to include importations on behalf of public or private care residences, such as seniors' residences, retirement homes, nursing homes and shelters

President correspondence to the Secretary General of the World Customs Organization

To encourage WCO Member States to maintain coordinated action and avoid unduly disrupting international trade supply chains.

CBSA and US CPB agrees to strike a Task Force to advance the Canada-US Mexico Agreement (CUSMA)

To facilitate efficient trade and the cross-border movement of essential goods, workers and services in North America.

Removals Postponed:

  • All inland removals (excluding cases where removal order is issued at Port of Entry) will be postponed until
  • Does not apply for national security, organized crime, crimes against humanity and criminal cases and for those individuals who are willing to leave the country voluntarily (a statutory declaration must be signed by these individuals)

    These excepted removals will be assessed on a case-by-case basis by CBSA senior management prior to their occurrence

Mid-

Temporary Targets in effect for counterfeit medical supplies in the commercial stream

In collaboration with US CBP, CBSA has created targets to aid commercial BSOs in identifying possible counterfeit shipments of medical supplies for examination.

Air Travel Ban on Foreign Nationals put in place: Foreign Nationals are restricted from entering Canada if they arrive by aircraft coming from a foreign country.

Subject to specific exemptions, which included:

  • Foreign Nationals, including United States (U.S.) citizens, who have been in the U.S. and Canada for more than 14 days
  • Close family members of Canadian citizens and permanent residents
  • French residents of St. Pierre and Miquelon (SPM) arriving directly from SPM
  • Urgent Protection Plan resettled refugees
  • Accredited diplomats and their family members
  • Airline and maritime crews
  • Foreign nationals travelling at the invitation of the Canadian Government for the purpose of assisting in the COVID-19 response or whose entry would be in the national interest
  • Members of the Canadian military, visiting forces, and their family members
  • Transiting passengers travelling to / from the U.S., and international-to-international transit

CBSA engagement with stakeholders and industry

  • The CBSA, via its Border Commercial Consultative Committee (BCCC), reached out to its members (customs brokers, representatives of modal conveyances rail, marine, highway, air, courier) with a forum to communicate their issues and share information on what the CBSA is doing in relation to the COVID-19 situation
  • The CBSA remains in communication with its stakeholders (Marine Terminal operators, Canadian Trucking Alliance, Customs Brokers, etc.) offering support for resolution of issues, including those related to COVID-19

Quarantine Officers deployed on-site at Calgary (YYC) international airport

Quarantine Officers available to conduct health assessments through the 24/7 Central Notification System (CNS) Line for all other locations where Quarantine Officers were not on-site.

Grace period for late accounting penalties

Provide for a 45 business days grace period for late accounting penalties. Clients will not have to submit an application to have late accounting penalties waived. This applies to transactions released from , to , inclusively.

Customs Notice 20-09

CBSA issued a Customs Notice indicating that effective immediately, the period of 90 days for submitting corrections, following a CBSA trade compliance verification where errors were found, would be automatically extended by 30 days.

Travel restrictions in effect (as agreed until ):

  • prohibit any foreign national, including U.S. nationals, from entering Canada in all modes of travel (air, land, rail and marine) for optional or discretionary purposes, with the exception of:
    • A person registered as an Indian under the Indian Act
    • A person who, in the opinion of Chief Public Health Officer, does not pose a risk of significant harm to public health
    • A protected person who has previously received refugee protection in Canada as defined in section 95(2) of the Immigration and Refugee Protection Act; or
    • A person, travelling by aircraft, if the scheduled arrival in Canada is before 11:59 am EDT on
  • all Foreign Nationals entering Canada for essential business or studies must also have only been in either the U.S. or Canada for the period of 14 days prior to their arrival in Canada
  • all Foreign Nationals are prohibited from entering if they display the following symptoms: a fever and cough, or a fever and breathing difficulties

Travel restrictions in effect (as signed until ):

  • for any foreign national entering Canada by air and marine mode from any country other than the U.S. with the exception of:
    • Foreign National, including US citizens, who have been in the US and Canada for more than 14 days (as per the order governing travel from the US to Canada)
    • Immediate family member of Canadian citizens and permanent residents
    • Person registered as an Indian under the Indian Act
    • Person who is authorized, in writing, by a consular officer of the Government of Canada to enter Canada for the purpose of reuniting immediate family members
    • Airline or marine crew member
    • Accredited diplomat and immediate family members, including representative from the United Nations and international organizations for which Canada is part of
    • Foreign national travelling at the invitation of the Canadian government for the purpose of assisting in the COVID-19 response
    • Person who arrives by means of an aircraft operated by the Canadian Forces or the Department of National Defence
    • Member of the Canadian military, visiting forces, and their family members
    • Protected Person presenting a Convention Refugee travel document
    • A French citizen who resides in St. Pierre and Miquelon (SPM) who has only been in SPM, the US or Canada during the period of 14 days before the day on which they board
    • Person or any person in class of persons who, in the opinion of Canada's Chief Public Health Officer does not pose a risk of significant harm to the public health, or will provide essential service while in Canada
    • Transiting passengers through Canada to another country
  • Transiting passengers will be subject to any travel bans and restrictions the third country has in place

Mandatory isolation for all inbound travellers (PHAC)

Individuals entering Canada, by air, sea or land, whether or not they have signs and symptoms of COVID-19, are ordered to self-isolate for 14 days, with the exception of:

  • Persons making necessary medical deliveries of cells, blood and blood products, tissues, organs, or other similar lifesaving human body parts, that are required for patient care in Canada
  • Asymptomatic persons in the trade and transportation sector who are important for the movement of goods and people, including truck drivers and crew on any plane, train or marine vessel, and that cross the border while performing their duties or for the purpose of performing their duties
  • Asymptomatic persons who have to cross the border regularly to go to work, including in the health care sector or critical infrastructure workers for the purpose of performing their duties
  • Asymptomatic persons who have to cross the border to provide or receive essential services, including emergency responders and personnel providing essential services to Canadians related to the COVID-19 outbreak

Additional contact tracing of some asymptomatic travellers (PHAC)

The CBSA expands contact tracing to include a random sample of 200 asymptomatic travellers. Contact information continues to be collected for all symptomatic travellers.

OIC 9 entered into force (also known as OIC 0185)

This OIC prohibits foreign nationals from seeking entry to Canada at any location to make a claim for refugee protection

Prime Minister's announcement to extend the timeframe for the payment of customs duties, the Goods and Services Tax (GST) and the Harmonized Sales Tax (HST)

  • The timeframe for all payments due to the Agency is extended to . This also includes charges on the statement of account for March due on
  • To ease cash-flow challenges that businesses are facing across the country
  • $8.7 billion in estimated revenue deferral for the three month period
By

In-person reporting for detainees released on Alternatives to Detention eliminated

  • All ATD detainees to use phone reporting
  • Effective date varies across regions beginning March 17

Temporary Lookouts in effect for non-compliance with self-isolation requirements

  • Lookouts will not be issued on all asymptomatic travellers, but on those the CBSA believes may not have respected the requirement to self-isolated and have signaled an unwillingness to comply
  • Lookouts will be issued for symptomatic travellers who are issued a quarantine order under the Quarantine Act comply with those orders
  • Lookout information will be maintained for a period of 14 days and will be shared with U.S. CBP where required
  • PHAC will be notified every time CBSA encounters an individual that it believes has failed to comply with the order to self-isolate

CBSA suspends all trade compliance interactions with trade chain partners until April 20

  • The suspension provides industry an additional 30 days to submit corrections to the CBSA following a trade compliance verification
  • All deadlines imposed in connection with a verification are automatically extended by a period of time equivalent to the period of suspension

Expansion of contact tracing to all travellers arriving in land and air mode who are required to self-isolate (PHAC)

  • Effective March 31, 12:01 am, the CBSA captures basic biographical data and contact information for the traveller while in Canada. Once completed, it is provided to PHAC
  • PHAC determines when and how to share this information with provincial authorities and/or law enforcement

Tariff classification and other information to import medical supplies (WCO)

  • Listing of medical supplies for COVID-19 based on Harmonized System (HS) codes provided by the World Customs Organization identified by tariff classification under Canada's Customs Tariff
  • Customs Notice 20-12 COVID-19 issued to inform the commercial importing community of tariff classification and release information, including eligibility for duty free or remission of duties and taxes

Domestic PHAC exemption for Mohawks of Akwesasne First Nation

Effective April 2, domestic travellers from the Mohawks of Akwesasne First Nation transiting the Cornwall Port of Entry (Ontario) are exempt from the requirement to provide biographic information to the Public Health Agency of Canada

Carriers to Sign up For Electronic Notices

All carriers are encouraged to sign up to receive electronic notices.

Centralized Traveller History Requests pursuant to Quarantine Act

  • Warrant Response Centre implemented a centralized response for law enforcement to request 14 day traveller histories in relation to travellers suspected of non-compliance with the Quarantine Act
  • Association of Canadian Chiefs of Police was provided with the new direction for making requests to the WRC for dissemination to police services

Relief of imported goods for emergency use

In collaboration with Finance Canada, the CBSA provided relief of duty and tax for goods required for an emergency and are imported by or on behalf of federal, provincial or municipal entities involved such as centres for health care as well as by or on behalf of members of first response organizations such as police, fire and local civil defense groups, including medical response teams.

Sharing of COVID-19 Lookouts with RCMP

  • Information related to lookouts shared with RCMP on a daily basis
  • RCMP has agreed to provide this information to local or provincial police of jurisdiction

Canadian Automated Export Declaration (CAED) Decommissioning Delay

The CAED decommissioning date has been extended from to , however, exporters and customs service providers are encouraged to activate their Canadian Export Reporting System (CERS) accounts as soon a possible.

Temporary Reduction of Select Land Ports of Entry (POEs)

  • CBSA temporarily reduces the hours of service at 27 low-traffic POEs: 3 in British Columbia; 2 in Alberta; 8 in Saskatchewan; 6 in Manitoba; and 8 in Quebec. Opening of one seasonal POE in Alberta will be delayed
  • Hours of service match with US CPB POE reductions

OIC 10 – Enhanced Border Measures in support of mandatory Quarantine and Isolation

  • Travellers are required to make the following declaration: "I acknowledge that I/we must quarantine (if no symptoms) or isolate (if symptomatic) for 14 days to prevent the potential spread of COVID-19."

    Technicians entering Canada to maintain or repair equipment necessary to support critical infrastructure have been exempted from mandatory quarantine by the Chief Public Health Officer.

  • Every person entering Canada is required to wear a non-medical mask or face covering. After making the declaration, the CBSA officer will ensure the traveller is wearing an appropriate mask or face covering in line with guidance provided by PHAC
  • Should a traveller not have an appropriate face covering or mask, the BSO will provide one to them
  • If required, the BSO will ask a traveller to remove their face covering for the purpose of identity verification. In such cases, the BSO is to ensure the traveller is at a 2 metre distance of the BSO when not wearing a face covering or mask

Medical Supplies

  • Customs Notice 20-12 (March 31) was updated to cover a greater range of medical equipment and supplies such as oxygen concentrators and sample collection sets
  • A list of medical supplies for COVID-19 based on HS codes provided by the World Customs Organization has been identified by tariff classification under Canada's Customs Tariff
  • A correction was also made for the tariff classification of plastic face shields. This change is revenue neutral as the original classification and the new classification are both duty free

Suspension of all trade compliance interactions with trade chain partners extended until further notice.

Travel restrictions extended for 30 days

  • Restrictions put in place on March 21 to April 21 have been extended for 30 days (until May 21)
  • These restrictions prohibit any foreign national, including U.S. nationals, from entering Canada in all modes of travel (air, land, rail and marine), subject to certain exceptions (see March 21 entry)

Amendments to the Immigration Refugee Protection Regulations (IRPR)

  • Amendments have been made to the IRPR that impose obligations on the employers of temporary foreign workers to ensure that employees have the ability to comply with the quarantine measures that are imposed when they enter Canada
  • Further IRPR amendments provide the authority to delegated officials to issue a removal order for non-compliance with a new condition that requires compliance with any order issued under the Quarantine Act or Emergencies Act
  • Additional amendments have been made to introduce a set of factors to assess the suitability of any person who wishes to post a guarantee on behalf of a foreign worker, that they will comply with conditions imposed on them upon entry

Removals Postponed (extension)

  • All inland removals (excluding cases where removal order is issued at Port of Entry) will continue be postponed until
  • Does not apply for national security, organized crime, crimes against humanity and criminal cases and for those individuals who are willing to leave the country voluntarily (a statutory declaration must be signed by these individuals)

    These excepted removals will be assessed on a case-by-case basis by CBSA senior management prior to their occurrence.

CBSA issues direction to travellers driving across land borders into Canada to wear a non-medical mask or face covering

Extension of restriction on non-essential travel across the Canada-U.S. Border

  • Restrictions have been extended to
  • Temporary direct backs continue in air and marine mode
  • Extended measures put in place for direct backs for claimants arriving between ports of entry, as well as the application of the Safe Third Country Agreement at land POEs
  • Additional exemptions for refugee claims made at POE include those pursuant to Minister Discretion based on national or public interest, including persons charged with the death penalty
  • POEs will complete processing once asylum seekers have completed 14-day self-isolation or quarantine periods. If the individual was symptomatic, they will not be released from self-isolation until verified by a PHAC quarantine officer as safe to release
  • IRCC and/or PHAC are responsible for transporting and housing of asylum seekers post-processing

Soft Launch of ArriveCAN mobile application

  • ArriveCAN is a mobile application that enables all incoming travellers to Canada (by air or land) to submit mandatory contact tracing information quickly, easily and securely
  • Information is collected under the Public Health Agency of Canada's (PHAC) contact tracing form (COVID-19 Form) (for example, tombstone data, such as flight, traveller, and isolation address details, etc.)
  • ArriveCAN serves as an encouraged alternative to the current COVID-19 paper contact tracing form used at Ports of Entry (POEs) and is available on the Google Play and Apple Stores
  • CBSA, on behalf of PHAC, is responsible for developing the application, collecting, storing the data and reporting data to PHAC
  • PHAC is responsible for overall project delivery and implementation
  • The application was promoted at Vancouver International Airport and the Douglas Land POE (BC)

Safety Measures for Commercial Stakeholders

CBSA commercial offices open to the public are employing systems to promote physical distancing for our commercial clients, including driver queuing areas and waiting rooms, the use of signage and/or the use of tape or any other marking material on floors to identify the PHAC recommended 2 metre distance. Officers have been briefed on preventing the spread of COVID-19, and plexiglass protective barriers in higher-risk CBSA facilities are beginning to be installed.

Information For Carriers/Drivers

Additional information for Carriers and Drivers is provided with respect to border measures and commercial conveyances.

National Launch of ArriveCan Application

Regulatory Amendments Regarding the Imposition of Mandatory Conditions on Foreign Nationals Authorized to Enter Canada in Response to the COVID-19 Pandemic

Amendments to the Immigration and Refugee Protection Regulations (IRPR) were made to:

  • impose mandatory conditions related to ensure compliance with orders or regulations made under the Emergencies Act or the Quarantine Act; and
  • provide Ministerial authority to issue removal orders for specific non-compliance related to the failure to comply with such requirements

Waiving tariffs on certain medical goods

  • The Government of Canada announced that it is waiving tariffs on certain medical goods, including Personal Protective Equipment (PPE), such as masks and gloves
  • CBSA updated Customs Notice 20-19 accordingly

System Changes to validate PPE Importations

The CBSA has made system changes to ensure that importations of PPE can be validated electronically, thereby ensuring that supplies meet import requirements and are not unnecessarily delayed.

Temporary Suspension of Service at Select Air and Marine Ports of Entry (until further notice)

CBSA temporarily suspended service at:

  • 126 small airports
  • 342 small vessel reporting sites
  • 8 ferry locations (after ferry companies halted service)
  • 2 seasonal land ports of entry (deferred opening)
(11:59 pm ET)

Temporary suspension of the Remote Area Border Crossing (RABC) program

  • The RABC, which is only available in parts of northwestern Ontario and southeastern Manitoba, has been temporarily suspended
  • Permit holders cannot use their RABC permit to enter Canada until current Canadian travel restrictions are lifted

Termination of the Automatic Waiver of Late Accounting Penalties

  • The CBSA announced it will no longer automatically waive late accounting penalties, effective
  • As per standard practice, an importer may, however, request a review of a late accounting penalty

Removals Postponed (extension)

  • All inland removals (excluding cases where removal order is issued at Port of Entry) will continue be postponed until
  • Does not apply for national security, organized crime, crimes against humanity and criminal cases and for those individuals who are willing to leave the country voluntarily (a statutory declaration must be signed by these individuals)

    These excepted removals will be assessed on a case-by-case basis by CBSA senior management prior to their occurrence.

Extension of restriction on non-essential travel across the Canada-U.S. Border

  • Restrictions have been extended to
  • Temporary direct backs continue in air and marine mode
  • Extended measures continue for direct backs for claimants arriving between ports of entry, as well as the application of the Safe Third Country Agreement at land POEs

Updated measures for cruise ships and passenger vessels in Canadian waters

Cruise ships with overnight accommodations allowed to carry more than 100 persons are prohibited from operating in Canadian waters until .

New measures for the use of face coverings in the Canadian Transportation sector

  • The use of face coverings by workers and others involved in the transportation system will be expanded to reduce the risk of COVID-19
  • This approach complements recent regulations and guidelines for passengers to use face coverings in certain circumstances when travelling by air, marine and rail

OIC 13 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from any Country other than the United States)

  • In effect until
  • Updated to include exceptions for:
    • diplomats and their immediate family
    • international-to-international transit
    • exemptions for people on conveyances which pass through Canadian waters and air space and do not land in Canada and
    • discretionary entry by immediate family members of a Canadian citizen or permanent resident
  • Immediate family members can enter pursuant to the new exemption if: (1) they are asymptomatic (2) they are entering Canada to be with their immediate family member; and (3) they can demonstrate the intent to stay in Canada for a period of at least 15 days

OIC 14 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)

  • In effect until
  • Updated to include exceptions for: discretionary entry by foreign nationals who are immediate family members of a Canadian citizen or permanent resident

    Immediate family members can enter pursuant to the new exemption if: (1) they are asymptomatic (2) they are entering Canada to be with their immediate family member; and (3) they can demonstrate the intent to stay in Canada for a period of at least 15 days.

  • Additional exemption for people on conveyances which pass through Canadian waters and air space and do not land in Canada

OIC 15 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Mandatory Isolation), No. 2.

  • In effect until
  • Updates include the addition of a new non-application exception for persons whose presence in Canada is determined to be in the national interest
    • This determination can be made by any of the Ministers of Foreign Affairs, Citizenship and Immigration, or Public Safety and Emergency Preparedness
    • This new provision may be used to provide professional athletes and staff of professional sports leagues with an exemption from the 14-day quarantine requirement, provided they abide by conditions imposed by the Minister granting the exemption
    • Sports leagues and professional athletes will be issued National Interest Exemption letters with conditions developed in consultation with the Minister of Health
    • Also includes technical amendments to correct double negative error in paragraph 4(1)(c) and in subparagraph 10(1)(b)(iii) of the English version of OIC 10

OIC 16 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)

  • In effect until
  • No additional amendments; OIC 14 is simply extended until the new expiry date of the Order

OIC 17 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from any Country other than the United States)

  • In effect until
  • Technical amendments were made to the language in paragraphs 3(j) and (k) to reflect that decisions have been made "as determined by", rather than "in the opinion of", public officials
  • Removal of a moot clause pertaining to international marine vessels that have left port before resulting in the alphabetical changes to certain clauses in subsection 3(1)

OIC 18 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Mandatory Isolation), No. 3

  • In effect until
  • Requires every individual who enters Canada, and is required to quarantine or isolate, to wear a mask or face covering upon entry to Canada and while in transit to a place of quarantine or isolation, a health care facility, or a place of departure from Canada, unless they are alone in a private vehicle
  • Individuals who are exempt from the quarantine requirement are now required to wear a mask or face covering while they are in public settings if physical distancing cannot be maintained
  • Provides for one asymptomatic person to accompany a minor or a person requiring assistance if they must temporarily leave quarantine in a medical emergency or for essential medical appointments
  • Additional changes to provide clarity that every person entering Canada is required to answer any questions asked by a screening officer, quarantine officer, or public health official for the duration of the 14-day period beginning on the day they enter Canada

End of the Deferral Period for the Payment of Duties and Taxes

  • In response to the COVID-19 pandemic, the CBSA published the Customs Notice 20-11 on , Extension of Timeframes for Payment of Customs Duties and GST (COVID-19), notifying importers that the payment deadline for all statements of account for amounts owing during the months of March, April and would be extended to
  • On , the Minister of Finance issued a news release indicating that, with a broad range of economic measures and support programs now in place, the GST/HST and customs duty payment deferral is ending as planned on . As such, all statements of account became payable

Additional temporary service reductions at select Canadian ports of entry

Temporary reduction of service hours at additional land, air, and marine POEs in addition to deferring seasonal opening hours at select POEs. These COVID-19 related measures are temporary and in effect as of at 11:59 pm EDT. They will remain in effect until further notice.

The CBSA will proceed with the following temporary measures:

  • reducing the hours of operation at 12 land POEs
  • reducing the hours of operation at eight air POEs
  • deferring the seasonal opening of one marine POE
  • deferring the shift to seasonal hours of operation at one land POE

Resumption of Trade Compliance Work

The CBSA is resuming a full range of trade compliance work and adapting its practices to reflect the health and economic impacts of COVID-19. The CBSA is prioritizing actions where importers have indicated there is a willingness to advance their audit or verification, on compliance verifications or other interventions involving higher dollar amounts, files close to completion, and other important files.

Customs Notice 20-24 - CBSA Reporting Patterns IT Limitations

This notice provides information on how to transmit high volumes of cargo reports. It is for the attention of carriers, freight forwarders, importers, brokers and service providers. To decrease the impacts caused by a high number of Advance Commercial Information (ACI) supplemental or electronic house bills per primary cargo, industry has been provided a list of recommendations.

Soft Launch of ArriveCAN Version 2.0 (Phase II)

This version includes features for travellers to complete a 48-hour check-in upon arrival into Canada, and submit voluntary symptom tracking throughout the 14-day quarantine period. While exempt travellers are not required to quarantine upon entry, they must now provide their contact information at the border, and are encouraged to use the application. Border Services Officers can now see a traveller's response which would trigger a referral.

National Launch of ArriveCAN Version 2.0 (Phase II)

OIC 19 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)

  • In effect until
  • No additional amendments; OIC 16 is simply extended until the new expiry date of the Order

Customs Notice 20-26

The CBSA has been notified by Transport Canada, Registrar of Imported Vehicles that certain fees are being increased as of . Customs Notice 20-26 advises importers that vehicles required to be registered with the Registrar of Imported Vehicles (RIV) using Form 1 or Form 3 will be subject to increases.

Additional temporary service reductions at select Canadian ports of entry

In order to align with the U.S. Customs and Border Protection's decision to reduce hours of service, the CBSA has temporarily reduced the hours of operations at 2 additional land POEs and further reduced the hours of service at one previously-announced land POE. These COVID-19 related measures are temporary and in effect as of at 11:59 pm EDT. They will remain in effect until further notice.

OIC 20 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from any Country other than the United States)

  • In effect until
  • Includes a minor technical amendment to add "class of persons" to the national interest exemption to align with other previous Orders

Administrative Deferral of Removal (ADR) lifted on Hubei province, China

OIC 21 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)

  • In effect until
  • No additional amendments; OIC 19 is simply extended until the new expiry date of this order

Chief Public Health Officer (CPHO) Essential Service Designation – Exemption from Mandatory Isolation Requirements - (para 6(e) of s.58 Order made pursuant to the Quarantine Act

Exempts Canadian officers (including CBSA officers) who escort individuals travelling to Canada or from Canada pursuant to a legal process from mandatory isolation requirements.

CPHO Essential Service Designation – Exemption from Prohibition on Entry Requirements from any country other than the US - (para 3(1)(j)(ii) of s.58 Order made pursuant to the Quarantine Act

Exempts foreign officers who escort individuals travelling to Canada or from Canada pursuant to a legal process from the prohibition on entry.

OIC 22 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from any Country Other than the United States)

  • In effect until
  • No additional amendments; OIC 20 is simply extended until the new expiry date of this order

OIC 23 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Mandatory Isolation), No. 4

  • In effect until
  • No additional amendments; OIC 18 is simply extended until the new expiry date of this order

Interim Order Respecting Certain Requirements for Civil Aviation Due to COVID-19, No. 7

  • Temperature screening at the four major airports for all outbound flights by CATSA. Locations include: Vancouver, Calgary, Montreal and Toronto
  • Temperature screening includes airport staff (in other words, CBSA staff)

Removals Postponed (extension)

  • All inland removals (excluding cases where removal order is issued at port of entry) continue to be postponed
  • This does not apply for serious inadmissibility cases (for example, national security, organized crime, crimes against humanity and criminal cases) and for those individuals who are willing to leave the country voluntarily (a statutory declaration must be signed by these individuals)

    These excepted removals will be assessed on a case-by-case basis by CBSA senior management prior to their occurrence.

  • Escorted removals of serious inadmissibility cases re-commenced on (also on a case-by-case basis)

OIC 24 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)

  • In effect until
  • No additional amendments; OIC 21 is simply extended until the new expiry date of this order

OIC 25 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from any Country other than the United States)

  • In effect until
  • No additional amendments; OIC 22 is simply extended until the new expiry date of this order

OIC 26 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Mandatory Isolation), No. 5

  • In effect until
  • No additional amendments; OIC 23 is simply extended until the new expiry date of this order

OIC 27 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)

  • In effect until
  • Updated to include an exemption from the prohibition on entry by asymptomatic foreign nationals who are extended family members of Canadian citizens and permanent residents who have (1) a statutory declaration attesting to their relationship signed by the Canadian citizen or permanent resident and (2) have a written authorization from IRCC to enter Canada
    1. The discretionary purpose test will not apply to foreign nationals who can also demonstrate the intent to (3) be with their extended family member and (4) stay in Canada for a period of at least 15 days
    2. Extended family member, in respect of a person, means:
      1. (a) an individual in an exclusive dating relationship with the person for more than a year and that has spent time in the physical presence of the person during the relationship
      2. (b) a dependent child of the individual referred to in paragraph (a)
      3. (c) a child of the person or the person's spouse, common-law partner or the or the individual referred to in paragraph (a) other than a dependent child
      4. (d) the dependent child of a child referred to in paragraph (c)
      5. (e) a sibling, half-sibling or step sibling of the person or the person's spouse or common-law partner; or
      6. (f) a grandparent of the person or the person's spouse or common-law partner
  • Updated to include a prohibition on entry for international students who seek to enter Canada after unless they are attending a listed institution. They must also hold a valid study permit, or be eligible to apply for a study permit when entering Canada, or have written notice of the approval of their study permit application
    1. Listed institutions are determined by provincial governments to have appropriate measures in place to ensure students can meet mandatory quarantine and isolation obligations as per any order made under section 58 of the Quarantine Act
    2. The list of institutions will be published and maintained by IRCC on their website
  • Updated to include an exemption from the prohibition on entry for travel on compassionate grounds in relation to a foreign national, who the Minister of Health has determined intends to enter Canada to:
    1. Attend to the death or provide support to a Canadian citizen, permanent resident, temporary resident, protected person or registered Indian (under the Indian Act) residing in Canada and who is deemed by a licensed health care professional to be critically ill
    2. Provide care for a Canadian citizen, permanent resident, temporary resident, protected person or registered Indian (under the Indian Act) residing in Canada who is deemed by a licensed health care professional to have a medical reason as to why they require support
    3. Attend a funeral or end of life ceremony

      Foreign nationals seeking entry for compassionate reasons must obtain a travel authorization letter from the Public Health Agency of Canada.

OIC 28 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from any Country other than the United States)

  • In effect until
  • Updated to include an exemption from the prohibition on entry by asymptomatic foreign nationals who are extended family members of Canadian citizens and permanent residents who have (1) a statutory declaration attesting to their relationship signed by the Canadian citizen or permanent resident and (2) have a written authorization from IRCC to enter Canada
    1. The discretionary purpose test will not apply to foreign nationals who can also demonstrate the intent to (3) be with their extended family member and (4) stay in Canada for a period of at least 15 days
    2. Extended family member, in respect of a person, means:
      1. (a) an individual in an exclusive dating relationship with the person for more than a year and that has spent time in the physical presence of the person during the relationship
      2. (b) a dependent child of the individual referred to in paragraph (a)
      3. (c) a child of the person or the person's spouse, common-law partner or the or the individual referred to in paragraph (a) other than a dependent child
      4. (d) the dependent child of a child referred to in paragraph (c)
      5. (e) a sibling, half-sibling or step sibling of the person or the person's spouse or common-law partner; or
      6. (f) a grandparent of the person or the person's spouse or common-law partner
  • Updated to include an exemption from the prohibition on entry for international students, and their immediate family members (other than a dependent child of a dependent child), who seek to enter Canada after for the purpose of attending a listed institution and hold a valid study permit, are eligible to apply for a study permit when entering Canada, or have written notice of the approval of their study permit application
    1. Listed institutions are determined by provincial governments to have appropriate measures in place to ensure students can meet mandatory quarantine and isolation obligations as per any order made under section 58 of the Quarantine Act
    2. The list of institutions will be published and maintained by IRCC on their website
    3. Persons with a study permit or who have received written notice of approval before noon , but have not been issued a permit, will not be authorized entry after
  • Updated to include an exemption from the prohibition on entry for travel on compassionate grounds in relation to a foreign national, who the Minister of Health has determined intends to enter Canada to:
    1. attend to the death or provide support to a Canadian citizen, permanent resident, temporary resident, protected person or registered Indian (under the Indian Act) residing in Canada and who is deemed by a licensed health care professional to be critically ill
    2. provide care for a Canadian citizen, permanent resident, temporary resident, protected person or registered Indian (under the Indian Act) residing in Canada who is deemed by a licensed health care professional to have a medical reason as to why they require support
    3. attend a funeral or end of life ceremony

      Foreign nationals seeking entry for compassionate reasons must obtain a travel authorization letter from the Public Health Agency of Canada.

OIC 29 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Mandatory Isolation), No. 6

  • In effect until
  • Updated to include an exemption from the requirement to remain in quarantine where the Minister of Health has determined the person intends to enter Canada on compassionate grounds and where the CPHO determines that temporary release from quarantine is required to:
    1. Attend to the death or provide support to a Canadian Citizen, Permanent Resident, Temporary Resident, Protected Person or Registered Indian (under the Indian Act) residing in Canada, who is deemed by a licensed health care professional to be critically ill
    2. Provide care to a Canadian citizen, permanent resident, temporary resident, protected person or registered Indian (under the Indian Act) residing in Canada, who is deemed by a licensed health care professional to have a medical reason as to why they require support; or
    3. Attend a funeral or end of life ceremony
  • Updated to include an amendment to the accompanying person exception in subsection 7(1.1) and 12(1.1) where "minor" is replaced by "dependent child"

OIC 30 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)

  • In effect until
  • No additional amendments; OIC 27 is simply rolled over until the new expiry date of this order

OIC 31 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)

  • In effect until
  • Updated subsections 3(2) and 3(3) to add persons registered as Indians under the Indian Act to the provisions exempting immediate and extended family members of Canadian citizens and permanent residents from the discretionary purpose test when foreign nationals seeking entry intend to be with their immediate or extended family member and intend to stay more than 15 days
  • Updated to include a redrafted compassionate entry provision [section 5.3] specifying additional requirements that must be satisfied for an application for entry and limited release from quarantine (if required) to be approved by PHAC. [No operational impact for the CBSA.]

OIC 32 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from any Country other than the United States)

  • In effect until
  • Updated paragraphs 3(1)(a) and 3(1)(a.1) to add persons registered as Indians under the Indian Act to the list of classes of persons exempt from the prohibition on entry, namely immediate and extended family members respectively
  • Updated subsection 3(4) by merging the previous immediate and extended family member provisions into one and adding registered Indians to the exemption from the discretionary purpose test when foreign nationals seeking entry intend to be with their immediate or extended family member and intend to stay more than 15 days
  • Updated to include a new subsection 3(2.1) to mirror subsection 4(1) of the US OIC prohibiting foreign nationals from entering Canada if, based on the purpose of entry and length of their stay, they cannot comply with the applicable requirement to quarantine
  • Updated to include a redrafted compassionate entry provision [section 3.2] specifying additional requirements that must be satisfied for an application for entry and limited release from quarantine (if required) to be approved by PHAC. [No operational impact for the CBSA.]

OIC 33 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Mandatory Isolation), No. 7

  • In effect until
  • Updated to include multiple quarantine exemption provisions for:

    Cross-border students:

    • Elementary and secondary students enrolled in a listed institution in Canada entering to attend the institution regularly, as long as the applicable jurisdiction and local health authority approved quarantine exempt students; and

      Their drivers, as long as they only enter to escort the student to and from the listed institution and wear a mask while outside the vehicle, if at all, only to escort the student to and from the institution. [Paragraphs 6 (p) and (q)]

    • Students enrolled in educational institutions in the US who attend regularly, and return to their habitual place of residence in Canada; and

      Their drivers who return to Canada after dropping off or picking up the student in the US, as long as they wear a mask while outside the vehicle, if at all, only for the purposes of escorting the student to and from the institution.[Paragraphs 6 (r) and (s)]

    Cross-border custody arrangements:

    • Dependent children entering Canada under the terms of a written agreement or court order regarding custody, access or parenting; and

      Their drivers, going to the US and returning to Canada, or entering Canada and returning to the US, as long as they only leave the vehicle, if at all, to escort the child to and from the vehicle while wearing a mask. [Paragraphs 6(t), (u) and (v)]

    Cross-border communities:

    • Habitual residents of remote communities of Northwest Angle (Minnesota) or Hyder (Alaska) who only enter Canada to access necessities of life from the closest community where such necessities are available [paragraph 6(w)]
    • Habitual residents of remote communities of Campobello Island (NB) and Stewart (BC) who enter Canada after going to the US solely to access necessities of life in the closest US community where such necessities are available [paragraph 6(x)]

    Land border crossing:

    • Persons who enter Canada at a land border crossing, as long as they remained in the vehicle while outside of Canada after they were denied entry to the US or entered US territory without seeking formal entry ("flagpolers"). [Paragraph 6(y)]
  • Updated to include an exemption from quarantine for persons participating in a project (in other words, Alberta Pilot) to gather information to inform the development of quarantine requirements other than those set out in the Order as long as they comply with the conditions imposed on them by PHAC [section 6.2]
  • Updated to include a redrafted compassionate entry provision [subsection 7.1(1)] specifying additional requirements that must be satisfied for PHAC to authorize a limited release from quarantine. These requirements include confirmation by PHAC that the applicable jurisdiction has not communicated its opposition to the exemption from quarantine and that the person in charge of the location where the activity is to take place does not object to the presence of the person released from quarantine

ArriveCAN:

  • Updated to include additional requirements to submit information to PHAC:
    • Before boarding a flight to Canada (air mode) or when entering Canada (all other modes), every person must provide a quarantine plan (including address) and/or contact information for the 14-day quarantine period by electronic means specified by PHAC, unless they cannot submit this information because of a disability, inadequate infrastructure, a service disruption or a natural disaster, in which case this information can be provided in an alternate manner. [Subsections 1.1(1) to (4)]
    • This obligation does not apply to persons in transit who remain in sterile transit areas [subsection 1.1(5)]
    • This section comes into force on November 20
  • Additional updates to sections 3, 4, 9 and 10 reflect new electronic reporting requirements to PHAC (after entry into Canada) also come into force on November 20. [No operational impact for the CBSA.]

OIC 34 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)

  • In effect until
  • This order repeals and replaces OIC 31 without additional amendments

OIC 35 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from any Country other than the United States)

  • In effect until
  • Amended the extended family member definition to specify that persons in exclusive dating relationships must be at least 18 years of age
  • Amended to exempt from the prohibition on entry, foreign nationals who are high-performance athletes or support personnel participating or engaging in International Single Sport Events (ISSE), as long as they are asymptomatic and possess an authorization letter issued by Heritage Canada (PCH)
    • The authorization is granted and remains valid only with the support of the provincial government and local health authorities and may be revoked by PCH if this support is withdrawn or if the event is cancelled
    • The discretionary purpose test does not apply to foreign nationals seeking entry with a PCH authorization letter
  • Amended to remove expired clauses, includes updated references and minor edits to improve readability

OIC 36 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Mandatory Isolation), No. 8

  • In effect until
  • Amended to exempt from quarantine requirements under specified conditions, foreign nationals who are high-performance athletes and support personnel participating or engaging in International Single Sport Events (ISSE), as long as they are asymptomatic and possess an authorization letter issued by Heritage Canada (PCH)
    • The PCH authorization letter may include a risk mitigation plan with specific conditions for exemption from the 14-day quarantine requirement
    • The provincial government and local health authorities must provide a letter of support for the risk mitigation plan
    • Any conditions imposed in the PCH authorization letter must be developed in consultation with the Minister of Health
  • Amended to remove expired clauses, includes updated references and minor edits to improve readability

OIC 37 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)

  • In effect until
  • Amended the extended family member definition to specify that persons in exclusive dating relationships must be at least 18 years of age
  • Amended to include a general prohibition denying entry to any foreign national enrolled in a learning program, unless they hold or may hold a valid study permit (SP) and attend a listed institution in Canada (including those who would be exempt from having a SP when studying less than 6 months)
  • Amended to exempt from the prohibition on entry, foreign nationals who are high-performance athletes and support personnel participating or engaging in International Single Sport Events (ISSE), as long as they are asymptomatic and possess an authorization letter issued by Heritage Canada (PCH)
    • The authorization is granted and remains valid only with the support of the provincial government and local health authorities and may be revoked by PCH if this support is withdrawn or if the event is cancelled
    • The discretionary purpose test does not apply to foreign nationals seeking entry with a PCH authorization letter
  • Includes minor edits to improve readability

OIC 38 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)

  • In effect until
  • This order repeals and replaces OIC 37 without additional amendments

Inclusion of Health Screening question to identify travellers coming from a country with a higher risk of a COVID variant (Air mode only)

  • Effective December 21, CBSA added a health screening question to identify travellers coming from the UK in air mode only at the request of PHAC
  • Increased referrals to PHAC for enhanced screening

Added Health Screening questions to identify travellers coming from a country with a higher risk of a COVID variant (Air and Land)

  • Effective December 23, South Africa was including in the health screening question
  • Effective December 23, CBSA began asking the health screening questions to identify travellers coming from the UK or South Africa in land mode
  • Increased referrals to PHAC for enhanced screening
  • All questions and increased referrals for travellers coming from a country with a higher risk of a COVID variant were removed on February 22

OIC 39 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Quarantine, Isolation and Other Obligations)

  • In effect until
  • This order repeals and replaces OIC 36 (Mandatory Isolation Order No.8) and introduces the pre-departure COVID-19 testing requirement without modifying previous public health requirements
  • Requirement - 1.1(3): As of , all travellers aged five (5) years or older who board an aircraft destined to Canada must have proof of a negative COVID-19 molecular test (PCR or LAMP)
    • On Boarding: Documentation demonstrating negative test results performed on a specimen collected no more than 72 hours before scheduled departure must be presented to air operators prior to boarding a plane to Canada and must include:
      • the traveller's name and date of birth
      • the name and civic address of the laboratory that administered the test
      • the date the test was conducted and the test method used; and
      • the test result
    • Extended Time Allowance [Interim Order/Aeronautics Act]: Until , travellers arriving from specified countries will be able to submit a negative test result performed on a specimen collected no more than 96 hours from the scheduled time of departure
  • Exemptions:
    • Transit - 1.1(6): The pre-arrival testing requirement does not apply to travellers who plan to arrive at a Canadian airport to transit to a country other than Canada while remaining in a sterile transit area
    • Transitional provision - 15(1)(a): Persons on board an aircraft to Canada on January 7
    • No testing capacity - 15(1)(b) [Interim Order/Aeronautics Act]: Travellers arriving from countries specified by the GOC where testing is not available will not be required to provide a negative test

      Countries listed (direct flights to Canada):

      • St-Pierre and Miquelon (until January 21)
      • Jamaica (from January 10 to 18), if the traveller consents before boarding to being tested immediately upon arrival at the Toronto Pearson International airport, subject to daily volume limits
      • Haiti (until January 14)
  • Exemptions - 1.1(4): The following classes of persons are exempt form the requirement to provide a negative test:
    • Crew members as defined in the CAR
    • Members of a crew as defined in the IRPR
    • Persons providing an essential service as per the CPHO
    • Persons authorized to work in Canada to provide emergency services under the IRPR
    • Emergency service providers (firefighters, peace officers, paramedics) who must work within 14 days after returning to Canada
    • Persons whose presence in Canada is in the National Interest as determined by the Minister of Health
    • Officials of Canada and foreign governments escorting individuals to and from Canada in a legal process
    • Officials of Canada and foreign governments who enter Canada for border, immigration and law enforcement or national security activities and who are required to provide services within the 14-day period on arrival

Inclusion of Brazil in the Health Screening questions for the COVID variant (air and land modes)

  • Effective January 15, CBSA included Brazil in the health screening questions in Air and Land mode to identify travellers coming from Brazil
  • This measure included increased referrals to PHAC for enhanced screening
  • Measure was removed on February 22 at the request of PHAC

OIC 40 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)

  • In effect until
  • This order repeals and replaces OIC 38 with minor administrative amendments

OIC 41 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from any Country other than the United States)

  • In effect until
  • This order repeals and replaces OIC 35 without additional amendments

OIC 42 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Quarantine, Isolation and Other Obligations)

  • In effect until
  • This order repeals and replaces OIC 39
  • Amended to allow travellers to board a plane if they can provide evidence of a positive COVID-19 test conducted on a specimen collected at least 14 days and no more than 90 days before an aircraft's initial scheduled departure time, this replaces the requirement to provide a negative test
  • Amended to add a requirement to test travellers exempt from the pre-departure testing requirement under the Aeronautics Act on arrival in Canada because they arrive from countries deemed to have inadequate infrastructure for molecular testing

OIC 43 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Quarantine, isolation and other obligations)

  • In effect until April 21
  • Provisions have staggered coming into force dates

Measures in All Modes

February 14:

  • Amended to compel travellers in quarantine or isolation to answer telephone calls, door knocks, and questions and provide information to Quarantine Officers, Screening Officers, or Peace Officers
  • Amended to implement stricter requirements for those who are exempted from quarantine (mask wearing in public spaces even if physical distancing can be maintained and require a close contact list to be maintained for first 14 days)
  • Amended to require those who do not have a suitable place of quarantine to remain in a Designated Quarantine Facility (DQF) for the 14-day quarantine period
  • Amended to mandate a second PCR test post-entry into Canada in either a DQF or a suitable place of quarantine day 10 of the quarantine period
  • Amended non-medical mark requirements to align with the Transport Canada Interim Order, exempting those younger than 2 years of age and those with physical restrictions that prevent mask wearing

February 21:

  • Amended to include mandatory digital submission (for example, ArriveCAN) of contact information and a suitable quarantine plan to PHAC prior to boarding a flight to Canada or before arriving at a land port of entry
  • Amended to provide authority to extend the quarantine period beyond 14 days if no second negative test result has yet been received
  • Amended to increase requirements for suitable quarantine plan (cannot stay with vulnerable subpopulation or those who work with vulnerable subpopulations; must be able to separate from non-travellers in home)

Air Mode Measures

February 21:

  • Amended to require submission of evidence digitally of a pre-paid reservation of a 3 night stay at a Government Authorized Accommodation (GAA)
    • GAA's include hotels or facilities managed by PHAC, IRCC, ESDC, AAFC, CAF, and potentially provincial-approved locations, with federal agreement
    • Delayed coming into force for this requirement for seasonal agricultural workers in the Temporary Foreign Worker (TFW) program until
  • Amended to mandate a PCR swab upon entry for all travellers
  • Amended to mandate stay at GAA until the first negative test result is received

    Amended to exempt unaccompanied minors and dependents from GAA stay.

  • Amended to require those receiving positive results on arrival to complete isolation period in a DQF

Land Mode Measures

February 14:

  • Amended to mandate evidence of a negative COVID-19 molecular test within 72 hours pre-arrival taken within the United States (or appropriate previous positive test)
  • Amended to provide the ability to deny entry to foreign nationals without a pre-arrival COVID-19 test

February 21:

Amended to mandate PCR test on the first day of arrival and a second test in either DQF or a suitable place of quarantine on day 10 of quarantine period.

New exemptions from pre and post arrival testing and requirement to go to a GAA

  • Those with history of COVID-19 continue to be required to provide evidence of previous positive test; will continue to be exempted from pre-departure testing requirements, as well as testing on arrival and during quarantine; and will not have to stay in a GAA, but will still have to quarantine
  • Amended to exempt appropriate travellers from pre-departure test (for example, residents of integrated trans-border communities: Akwesasne)
  • Exemption from quarantine for those who regularly seek necessary, medically authorized treatment outside of Canada, with appropriate risk mitigation
  • Exemption from pre-departure testing and post-arrival requirements for accredited foreign nationals, diplomats, consular officials, UN representatives, and diplomatic couriers
  • New exemption authorities to Pre-Arrival Testing
    • Exigent consular circumstances (Minister of Foreign Affairs)
    • Emergency response (Minister of Transport or Minister of Public Safety)
    • National Interest (Minister of Health), subject to conditions
    • Essential Service (Chief Public Health Officer), subject to conditions
    • Exemption due to exigent reasons (Quarantine Officer)

OIC 44 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)

  • In effect until March 21
  • Added a provision to cross-reference with the Quarantine, Isolation, and Other Obligations Order (OIC 43) to inform foreign nationals from the US that they will be denied entry if they do not arrive with the required pre-arrival COVID-19 molecular test

OIC 45 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from any Country other than the United States)

  • In effect until April 21
  • This order repeals and replaces OIC 41 without additional amendments

OIC 46 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)

  • In effect until April 21
  • This order repeals and replaces OIC 44 without additional amendments

OIC 47 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Quarantine, isolation and other obligations)

  • In effect until April 21
  • This order repeals and replaces OIC 43 with technical amendments

    OIC has been restructured to include schedules outlining the exemptions for the various requirements (pre-arrival testing, quarantine, Government Authorized Accommodation)

Reintroduction of Questions to identify travellers coming from a country with a higher risk of a COVID variant (air and land)

  • Effective March 30, CBSA added a question to the Health Screening in Air and Land mode to identify travellers coming from Brazil as a country with a higher risk of a COVID variant
  • This measure included increased referrals to PHAC for enhanced screening
  • Measure was removed on April 14 at the request of PHAC

OIC 48 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)

  • In effect until May 21
  • This order repeals and replaces OIC 46 without additional amendments

OIC 49 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from any Country other than the United States)

  • In effect until May 21
  • This order repeals and replaces OIC 45 without additional amendments

OIC 50 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Quarantine, isolation and other obligations)

  • In effect until May 21
  • This order repeals and replaces OIC 47 without additional amendments

Suspension of flights from India and Pakistan for 30 days

  • Transport Canada issued a Notice to Airmen (NOTAM) to suspend all commercial and private passenger flights from India and Pakistan for 30 days
  • Amendments to the Interim Order Respecting Certain Requirements for Civil Aviation Due to COVID-19, to require that passengers departing India or Pakistan to Canada via an indirect route, obtain a negative COVID-19 pre-departure test from a third country before continuing their journey to Canada

OIC 51 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)

  • In effect until June 21
  • This order repeals and replaces OIC 48
  • In addition to minor technical amendments, this Order establishes a National Interest Exemption that will be administered by the Ministers of Global Affairs, Immigration, Refugees and Citizenship, and Public Safety & Emergency Preparedness

OIC 52 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from any Country other than the United States)

  • In effect until June 21
  • This order repeals and replaces OIC 49 with minor technical amendments

OIC 53 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Quarantine, isolation and other obligations)

  • In effect until June 21
  • This order repeals and replaces OIC 50
  • In addition to technical amendments, this OIC:
    • Provides the CPHO with authority to set conditions or impose requirements on persons exempt from the various public health requirements
    • Requires travellers to provide information on any countries they have travelled to in the 14 days prior to entry to Canada, in advance of arrival
    • Includes an exemption from testing (prior to arrival and in Canada) for travellers from Alaska who transit via Yukon in order to return to Alaska
    • Includes an exemption from testing (prior to arrival and in Canada) for habitual residents of Northwest Angle, Minnesota, traveling by car to the continental U.S.

Suspension of flights from India and Pakistan

  • The federal government has suspended incoming passenger flights that are direct from India and Pakistan until June 21 as cases of COVID-19 surge in both countries
  • As part of this enhanced measure, people travelling indirectly from India or Pakistan to Canada who are transiting through a third nation are required to go through customs in that country and remain there until they obtain another negative COVID-19 test. Only then can they board their flight to Canada

OIC 54 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)

  • In effect until July 21
  • This order repeals and replaces OIC 51 without additional amendments

OIC 55 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from any Country other than the United States)

  • In effect until July 21
  • This order repeals and replaces OIC 52
  • Provides an exemption to the prohibition on entry for persons who have been approved by IRCC as Canadian Permanent Residents

OIC 56 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Quarantine, Isolation and other obligations)

  • In effect until July 21
  • This order repeals and replaces OIC 53 with a number of amendments related to fully vaccinated travellers that will come into force on

Suspension of flights from India and Pakistan

  • Transport Canada's Notice to Airmen (NOTAM) to suspend all commercial and private passenger flights from India has been extended for flights from India as cases of COVID-19 continue to increase
  • The suspension on flights from Pakistan is lifted as of

OIC 56 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Quarantine, Isolation and other obligations)

Measures for fully vaccinated travellers

  • Fully vaccinated travellers who are permitted to enter Canada will not be subject to the federal requirement to quarantine or take a COVID-19 test on day-8
  • To be considered fully vaccinated, a traveller must have received the full series of a vaccine — or combination of vaccines — accepted by the Government of Canada at least 14 days prior to entering Canada
  • Travellers can receive their vaccine in any country, and must provide documentation supporting their vaccination in English, French or with a certified translation
  • Fully vaccinated travellers must still meet all other mandatory requirements, including pre- and on-arrival testing, and must still present a suitable quarantine plan, and be prepared to quarantine, in case it is determined at the border that they do not meet all of the conditions required to be exempt from quarantine
  • For travellers who are not fully vaccinated, there are no changes to Canada's current border measures
  • ArriveCAN now allows uploads PVC

OIC 58 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)

  • In effect until August 21
  • This order repeals and replaces OIC 54

OIC 59 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from any Country other than the United States

  • In effect until August 21
  • This order repeals and replaces OIC 55

OIC 60 – Minimizing the Risk of Exposure to COVID-19 in Canada Order (Quarantine, Isolation and Other Obligations)

  • In effect until August 21
  • This order repeals and replaces OIC 56

OIC 61 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from the United States)

  • In effect until September 21
  • This order repeals and replaces OIC 58
  • Allows for entry of fully-vaccinated US citizens and lawful permanent residents for non-essential/discretionary travel as of August 9
  • Removes the quarantine requirement for children travelling with a fully-vaccinated legal guardian

OIC 62 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Prohibition of Entry into Canada from any Country other than the United States)

  • In effect until September 21
  • This order repeals and replaces OIC 59
  • As of August 9 allows for entry for residents of St-Pierre-et-Miquelon (SPM) for non-essential/discretionary purposes if they have been in only SPM or Canada for 14 days before arrival
  • Allows for entry of fully vaccinated foreign nationals from any country as of September 7

OIC 63 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Quarantine, Isolation and Other Obligations)

  • In effect until September 21
  • This order repeals and replaces OIC 60
  • Eliminates the GAA requirement for all travellers
  • Authorizes travellers entering Canada by air or land to provide evidence of a positive PCR test collected at least 10 and no more than 180 days prior to entry
  • Authorizes pre-departure tests to be taken in Canada for travellers outside of Canada for 72 hours or less
  • Authorizes non-exempt travellers to be subject to Mandatory Random Testing in air and land mode
  • Requires all travellers to provide information related to their vaccination status
  • Exempts fully vaccinated travellers entering Canada in marine mode from the requirement to quarantine
  • Exempts the following persons who are Canadian/US citizens, permanent residents, or persons registered under the Indian Act, from the requirement to quarantine provided that they satisfy certain conditions:
    • Unvaccinated children less than 12 years old
    • Unvaccinated minors less than 18 years old who are dependent on one or more persons for care due to mental and physical limitations
    • Persons who received a positive PCR test collected at least 10 days and no more than 180 days prior to entering Canada
  • Exempts unvaccinated travellers aged 12 and older from the requirement to quarantine if they are unable to be vaccinated and can provide written evidence of their medical condition from a health care practitioner licensed in Canada or a foreign country

Measures for fully vaccinated Americans and permanent residents

As of August 9, fully vaccinated American citizens and permanent residents, currently residing in the US, who meet all required criteria are eligible to enter Canada for discretionary purposes.

Suspension of flights from Morocco

  • Transport Canada issued a NOTAM restricting all direct commercial and private passenger flights to Canada from Morocco
  • Transport Canada also amended the Interim Order Respecting Certain Requirements for Civil Aviation Due to COVID-19 to require passengers departing Morocco from Canada via an indirect route to obtain a valid pre-departure test from a third country other than Morocco

Measures for fully vaccinated travellers

As of September 7 travellers from any country who have been fully vaccinated with Health Canada approved vaccines and who comply with entry requirements are eligible to enter Canada for discretionary purposes.

OIC 67 - Minimizing the Risk of Exposure to COVID-19 in Canada Order (Quarantine, Isolation and Other Obligations)

In effect until November 21

Resumption of flights from India

As of September 27 travellers may board a direct flight from India with the following additional measures:

  • Travellers must have proof of a negative COVID-19 molecular test from the PHAC designated Genestrings Laboratory at the Delhi airport taken within 18 hours of the scheduled departure of their flight
  • Prior to boarding air operators will be checking the travellers' test results ensuring they are eligibile to come to Canada, that fully vaccinated travelers have uploaded their information into the ArriveCAN mobile app or website, and that all travellers have a mask to wear. Travellers unable to meet these requirements will be denied boarding

OIC 65 to 67

ArriveCAN now has MRTS and introduction of the reusable receipt

Resumption of flights from Morocco

As of October 29 travellers may board direct flights from Morocco with the following additional measures:

  • Travellers must have proof of a negative COVID-19 pre-departure test from only laboratories certified by the European Commission, taken within 72 hours of scheduled departure
  • Prior to boarding, air operators will authenticate passengers' Moroccan COVID-19 PCR test certificates by scanning the digital QR codes to verify the test results prior to boarding. They will also ensure that travellers are eligible to come to Canada, that fully vaccinated travellers have uploaded their information into the ArriveCAN mobile app or website, and that all travellers have a mask to wear. Travellers who are unable to meet these requirements will be denied boarding

Effective to .

  • Fully vaccinated travellers at Campobello, Hyder and Northwest Angle small border communities do not require a pre-arrival PCR test
  • Addition of 3 acceptable vaccines, matching the existing WHO emergency use list: Sinopharm, Sinovax, Covaxin
  • 8 airports re-opening. (St. John's (NL), Hamilton, Waterloo, Regina, Kelowna, Abbottsford, Victoria, Saskatoon)
  • Travellers with right of entry returning to Canada within 72 hours of departure – exempt from pre-arrival PCR test: Less than 72 hour absence and lasted until only for:
    • Fully vaccinated travellers with a right of entry, no longer require a pre-arrival test if they have been absent from Canada for less than 72 hours
    • Unvaccinated children under the age of 12

ArriveCAN change:

  • An pop-up will appear on the desktop app to notify a BSO the traveller has been absent for less than 72 hours. BSOs can also find the information in the entry/exit tab
  • Exempt traveller flow has been updated to accept PVC to be uploaded into their profile. (for example, truck drivers, essential services)
  • A transition period from November 30 to January 15 for exempt travellers, therefore the CBSA should not refer to PHAC solely because an exempt traveller has not provided their PVC information
  • CBSA is to remind exempt travellers to upload the newest version of ArriveCan and upload PVC data
  • Referrals to PHAC will commence on January 15
  • QR code added to receipt for BSOs to scan with mobile app

Changes to entry requirements

  • Replace discretionary/non-discretionary test with fully vaccinated/not fully vaccinated test
  • Pre-arrival testing – change from 14-180 days to 10-180 days for pre-arrival, previously positive testing
  • No more EFM or IFM exemptions, unless it is for dependents (under 18 or 18+ adult dependents)
  • Definition of EFM has changed. Limited to:
    • a sibling, half-sibling or step-sibling of the person; or
    • a grandparent of the person
  • Entry exemptions have been removed for the following unvaccinated travellers:
    • Family reunification
    • Professional and amateur athletes
    • International students over 18 years of age
    • Some temporary foreign workers
    • Essential services: and
    • Cross border workers (include truck drivers)
  • Quarantine exemptions have been removed for the following unvaccinated travellers:
    • Essential services
    • Trade and transportation, and
    • Canadian Armed Forces and certain Government of Canada employees
  • Unvaccinated travellers are only permitted into Canada for the following activities:
    • Agri / food processing
    • Marine crew
    • Cross-border workers
    • Technicians and specialists
    • Compassionate reasons
    • New permanent resident or resettled refugee
    • Children under 18; and
    • National interest exemption
  • Existing public health measure will remain in place for those unvaccinated travellers who are permitted to enter Canada (that is, PCR tests, in Canada tests, Quarantine requirements)

Effective until

ArriveCAN Dependent adults and medical contraindications added.

Effective until

  • Antigen test now accepted as a pre-arrival test (a negative result for a COVID-19 antigen test that was performed outside Canada on a specimen collected no more than one day before they enter Canada)
  • Under 12 travelling with fully vaccinated parents no longer need to quarantine upon return. Also they are subject to MRT
  • Addition of an acceptable vaccine, matching the existing WHO emergency use list: Novavax
  • PVC collection for the 5 yrs of age and older now available in AC

Effective until

  • Permit COVID-19 positive or symptomatic Foreign National (FN) cruise ship travellers to enter Canada to complete isolation or for final dis-embarkation in Canada on the condition that they have a suitable place of isolation
  • Allow entry for a FN who seeks to enter Canada to "become" accredited by GAC
  • Impose on-arrival testing on unvaccinated children who are at least 5 and under12 years old and accompanied by a fully vaccinated parent/step parent/ tutor to make them eligible for MRT

    Codify the CPHO obligation for children 5 to 12 to be subject to MRT into the OIC

  • Remove pre-departure/pre-arrival test requirements for all fully vaccinated travellers [And U12s travelling with their FV parent]

    BSOs will have to manually exempt Under 12s in ContactTrace

  • Remove all traveller requirements to quarantine 14 days if another traveller (in the same travel group) exhibits signs/symptoms or tests positive
  • Clarify that voluntary home tests (RAT and molecular) are not accepted for Tests in Canada

Specific Cruise Measures

  • Do not require on-arrival (Day 1 or MRT) testing of fully vaccinated travellers voyaging by cruise when they enter or re-enter Canada by air or land as part of a cruise itinerary or cruise-related activity (in other words, shore excursion) during the cruise. (but continue to require on-arrival testing of travellers entering to start a cruise in Canada)
  • Permit COVID-positive cruise travellers to count their time in isolation on board the vessel to decrease the time in isolation once they disembark at final destination in Canada to another place of isolation paid for by the cruise operator (in other words, no longer standard 10 days from time of disembarkation, instead time onboard may proportionately decrease time on land)

ArriveCAN now includes a Cruise flow

Effective until

  • Added exemption on pre-arrival test requirement: Unvaccinated children who are at least 5 and under 12 years old and accompanied by a fully vaccinated parent/step parent/ tutor no longer need a pre-arrival test
  • Remove mask requirement for all travellers who are not subject to quarantine (includes quarantine exempt travellers, Compassionate Grounds, Fully Vaccinated, Unvaccinated children less than 12, Medical Contraindication).

    Note: unvaccinated children under 12 must still be masked even if parents are vaccinated.

  • Remove for fully vaccinated travellers the requirement to keep copies of pre-arrival tests for 14 days (pre-arrival test will no longer be required for this cohort). Maintain requirement for medical contraindication, and unvaccinated
  • Addition of an acceptable vaccine: Medicago

ArriveCAN change:

  • Remove requirement for fully vaccinated travellers to have a suitable quarantine plan, but instead must provide their contact information (phone number and home address)
  • Removal of post-border signs and symptoms reporting requirements for all travelers
  • Remove requirement to maintain list of names and contact information of each person with whom the person comes into close contact and the locations visited for all travellers who are not subject to quarantine (includes quarantine exempt travellers, Compassionate Grounds, Fully Vaccinated, Unvaccinated children less than 12, Medical Contraindication)
  • Remove monitoring signs and symptoms requirement for all travellers who are not subject to quarantine (includes quarantine exempt travellers, Compassionate Grounds, Fully Vaccinated, Unvaccinated children less than 12, Medical Contraindication)

Issuance of NIE for persons with a right of entry who have not completed ArriveCAN

Allows travellers who are fully vaccinated, with a right of entry, to benefit from being fully vaccinated, despite non-compliance with the requirement to complete ArriveCAN

OIC 79- Direct rollover of existing measures. Valid until

OIC 80- Minimal changes (stated below). Valid until

  • Passenger requirement to submit vaccination information prior to boarding and require airlines to inform passengers of ArriveCAN requirement
  • Removal of all clauses imposing public health measures on irregular asylum seekers and their accompanying children less than 12
  • Refinement of the definition of permanent resident to remove redundancy and better align with definition in IRPA
  • Permit cruise ship passengers who have remained in isolation on board the vessel while in Canada to depart without QO consent/instructions

Issuance of NIE for foreign nationals who have not completed ArriveCAN

Allows foreign nationals who are fully vaccinated to benefit from being fully vaccinated, despite non-compliance with the requirement to complete ArriveCAN

at 23:59:59

OIC 80 allowed to expire without renewal. All public health measures related to COVID-19 lifted

  • Prohibition on entry, ArriveCAN, quarantine and testing obligations allowed to expire
  • All associated National Interest Exemptions allowed to expire in concurrence with the OIC
  • ArriveCAN becomes optional for all travellers entering Canada
  • All public health related questions removed from ArriveCAN and Primary Inspection Kiosks
  • Transport Canada repeals the Interim Order Respecting Certain Requirements for Civil Aviation

    Removal of mask requirements for all travellers

Statistics on ArriveCAN use

Prior to ArriveCAN was used as the platform (mobile application and web portal) where travellers arriving in Canada were required to submit public health information before arriving in Canada. After the removal of the requirement to submit public health information on , Advance CBSA Declaration (ACD) was the sole feature remaining within the ArriveCAN mobile application and web portal. The ACD is an optional feature available in ArriveCAN that gives air travellers the option to submit their customs and immigration information to the Canada Border Services Agency (CBSA), up to 72 hours in advance of their arrival in Canada. On arrival in Canada, at airports where the feature is available, participating travellers will scan their travel document and confirm their identity at a Primary Inspection Device (PID) (kiosks or eGate). The device will bring up the Advance CBSA Declaration, and travellers will be able to verify and modify answers as needed or certify their declaration.

The below information reports on ACD usage, passage numbers and kiosk processing times.

1. Advance CBSA declaration passages between and

Advance declaration passages and non-advance declaration passages with processing time
Date Advance declaration passages Advance declaration processing times
(in seconds)
Non-advance declaration passages Non-advance declaration processing times
(in seconds)
2022 260,468 80 1,016,135 119
1-Oct 13,828 76 45,451 121
2-Oct 16,117 78 48,811 118
3-Oct 15,593 80 40,037 120
4-Oct 13,525 81 33,571 122
5-Oct 12,995 79 36,579 121
6-Oct 13,077 79 40,186 120
7-Oct 14,574 76 47,213 117
8-Oct 12,864 91 43,301 119
9-Oct 12,119 86 47,334 117
10-Oct 11,567 78 47,322 113
11-Oct 9,788 79 41,323 120
12-Oct 10,429 80 40,951 123
13-Oct 9,587 78 40,594 122
14-Oct 11,176 78 47,564 119
15-Oct 10,444 88 47,265 115
16-Oct 10,829 82 54,929 113
17-Oct 9,149 82 46,001 118
18-Oct 7,796 78 38,813 123
19-Oct 8,467 79 41,094 122
20-Oct 8,333 77 42,311 120
21-Oct 9,777 76 47,731 118
22-Oct 9,014 76 44,784 115
23-Oct 9,420 74 52,970 114
Grand Total 260,468 80 1,016,135 119

2. Advance CBSA declaration passages and average kiosk processing times (week ending October 2 to week ending October 23)

Graph 1
Graph 1 - Text version

Graph 1 demonstrates completed ACD passages and average kiosk passage processing time at all available ports of entry (Montreal, Toronto, Vancouver and Winnipeg international airports) week ending October 2 to week ending October 23.

Advance declaration passages and non-advance declaration passages with processing time
(week ending October 2 to week ending October 23)
Week ending Advance declaration passages Advance declaration processing times
(in seconds)
Non-advance declaration passages Non-advance declaration processing times
(in seconds)
109,884 79 289,909 126
94,747 82 288,221 119
73,820 80 319,948 118
61,956 77 313,704 118
Grand total 340,407 80 1,211,782 120

Note: The dates expressed on Graph 1 are "Week ending on 2022-10-XX" from Monday through Sunday, inclusive. For example, the first selection would reflect September 26 to inclusive.

3. Advance CBSA declaration usage rate

Graph 2
Graph 2 - Text version

Graph 2 demonstrate the decrease in overall ACD usage across three sites (Toronto, Montreal and Vancouver), after the removal of the requirement to submit public health information on . While Winnipeg (ACD solution deployed on ) had a steady increase to almost match the other airports. The total percentage of eligible travelers coming into Canada using ACD from to is 19.5%.

Advance CBSA declaration usage per airport by week
(week ending October 2 to week ending October 23)
Week ending Montreal (YUL) Toronto (YYZ) Vancouver (YVR) Winnipeg (YWG) Grand total
27.0% 22.8% 25.9% 0.5% 24.5%
22.4% 21.4% 23.3% 1.4% 22.0%
16.8% 16.3% 17.5% 5.7% 16.6%
15.1% 14.4% 14.8% 13.3% 14.6%
Grand total 20.5% 18.7% 20.5% 5.5% 19.5%

Note: The dates expressed on Graph 2 are "Week ending on 2022-10-XX" from Monday through Sunday, inclusive. For example, the first selection would reflect September 26 to inclusive.

Statistics as of
# of ArriveCAN downloads # of ArriveCAN submissions Total passages Take up by modes

iOS: 12,873,909
Android: 7,229,129
Total: 20,103,038

29,228,416 46,456,130

Air: 99.8%
Land: 91%
Marine: 99%
Rail: 93.5%

Avg. for all: 94%

Contracts and breakdown of costs for ArriveCAN

Q-597

Q-5972 — Mr. Warkentin (Grande Prairie-Mackenzie) — With regard to the ArriveCAN application: (a) how much money did the government spend developing the application; (b) what is the itemized breakdown of all expenditures related to (a); (c) how much has been spent to date maintaining, updating, or promoting the application; (d) how much money did Shared Services Canada spend to initially develop this application; (e) what is the itemized breakdown of all expenditures related to (d); (f) what are the details of all contracts signed by the government related to the application in any way, including, for each (i) the vendor, (ii) the date, (iii) the value, (iv) the start and end dates, if applicable, (v) the description of goods or services provided, (vi) whether the contract was sole-sourced or awarded through a competitive bidding process; and (g) what is the total cumulative cost (i) incurred to date, (ii) budgeted related to the application?

Name of organization: Canada Border Services Agency (CBSA)

(a) how much money did the government spend developping the application: $19,783,494

(b) what is the itemized breakdown of all expenditures related to (a):

Deliverables:

  • Design/Architecture documentation
  • User centred design process for mobile and web application screen mock-ups for proof of vaccination
  • Application and mobile development of ArriveCan (IOS, Android and web app) which includes: quarantine plan feature; exempt travellers/re-usable receipt; saved traveller profile
  • Proof of vaccination certificate (PVC) optical character recognition (OCR) processing, parsing and verification
  • PVC QR code detection, parsing and digital signature verification
  • Integration with Provincial and Territorial IT systems
  • Cloud platform deployment and automation
  • Integration with Public Health Agency of Canada (PHAC) Quarantine Case Management System application to make QR codes available to Quarantine Officers
  • Security risk assessments (pre-development), security enhancements and external vulnerability scans
  • Enhance ArriveCan mobile and web application for accessibility Web Content Accessibility Guidelines compliance
  • End to end testing on mobile and web platforms
  • Google/Apple store review process
  • Project management and oversight
  • Ongoing Application Development support

(c) how much has been spent to date maintaining, updating or promoting the application: $4,945,873

(f) what are the details of all contracts signed by the government related to the application in any way, including, for each:Table note 1
(i) the vendorTable note 2 (ii) the date (iii) the value (iv) the start dates (iv) the end dates (v) the description of goods or services (vi) whether the contract was sole-sourced or awarded through a competitive bidding process
MGIS Fiscal year 2020 to 2021 and 2021 to 2022 $421,978 Related project executive services TA initially issued to vendor that won contract through competitive bidding process.
MapleSoft Group $626,000Table note 3 Professional Services related to Security Threat Risk Assessment (TRA) and Security Assessment and Authorization (SA&A) Competitive
IBISKA $8,070,394Table note 4 Professional Services related to TRA and SA&A Competitive
Experis $787,529Table note 5 Professional Services related to TRA and SA&A Competitive
GC Strategies Incorporated - Covid 1 $5,255,661 COVID-19 Pandemic IT Pro Services Sole Sourced
GC Strategies Incorporated - Covid 2 $1,889,370 COVID-19 IT Services Sole Sourced
GC Strategies Incorporated - Covid 3 $1,851,350 Informatics Professional Services Sole Sourced
Dalian Enterprises and Coradix Technology Consulting - WS1 $2,225,855 Task-Based Informatics Professional Services (TBIPS) (Workstream 1) Competitive Bidding Process
TekSystems Canada Corp. $1,815,039 TBIPS Engineering Professional Services Competitive Bidding Process
BDO Canada LLP $1,097,474 Task and solutions professional services (TSPS)-Business Consulting-Stream 2 and 3 Competitive Bidding Process
49 Solutions $140,869 COVID response / capacity building for automation, digital wallets and mobile enablement - Business Continuity/Disaster Recovery Specialist Sole Sourced
Donna Cona Inc. Fiscal year 2020 to 2021 and 2021 to 2022 $42,619 IT Professional services Competitive
Experis /Vertiaaq Fiscal year 2020 to 2021 and 2021 to 2022 $68,153 IT Professional services Competitive
Modis Canada Inc. Fiscal year 2020 to 2021 and 2021 to 2022 $343,124 IT Professional services Competitive
MGIS Inc. Fiscal year 2020 to 2021 and 2021 to 2022 $314,708 IT Professional services Competitive
Amazon Web Services Inc. Fiscal year 2020 to 2021 $587,000 Amazon Web Services (AWS) service order and Shared Services Canada (SSC) brokerage fees related to AWS cloud services consumption. AWS contract is an SSC Cloud Services Contract. It is a vehicle that SSC allows CBSA to use, amongst other things, to maintain and update applications that are residing within CBSA AWS Protected B Cloud, including ArriveCAN. ArriveCAN is a tenant on the CBSA's AWS Protected B Cloud platform and the data collected via ArriveCAN is hosted on the CBSA AWS Protected B Cloud platform. The AWS cloud services costs are related to the encryption, networking, storage and data processing (for example, Proof of Vaccination Credential verification) consumed by ArriveCAN on the CBSA AWS Cloud platform.
Amazon Web Services Inc. Fiscal year 2021 to 2022 $3,702,482 AWS service order and SSC brokerage fees related to AWS cloud services consumption, including AWS professional services to assist in the implementation of ArriveCAN cloud backed changes.
Guardsquare Canada Ltd. Fiscal year 2020 to 2021 and 2021 to 2022 $115,475 Table note 6 Mobile App Protection. Dexguard and iXguard licence subscriptions. Sole Sourced
Bluink Ltd Fiscal year 2020 to 2021 and 2021 to 2022 $35,388 Bluink Software Licence, Maintenance and Support for CBSA Sole Sourced
Microsoft Canada Inc. Fiscal year 2020 to 2021 $129,800 Cloud services - security controls for protected B Azure. Microsoft was used to provide the Microsoft Azure Cloud platform services that were paid for on a consumption basis to support ArriveCAN. Service Order through SSC Framework agreement
Ernst & Young Fiscal year 2020 to 2022 $121,755 Table note 6 Cyber Workforce Enablement Platform Sole Sourced
Emerion Inc. Fiscal year 2020 to 2021 and 2021 to 2022 $39,118 Table note 6 Targeting Data Analytics Competitive Bidding Process
Dalian Enterprises Inc.- WS2 Fiscal year 2020 to 2021 and 2021 to 2022 $627,500 COVID-19 Requirement - IT Security consultants Competitive Bidding Process
Sada Systems Canada, Inc. Fiscal year 2020 to 2021 and 2021 to 2022 $178,850 Professional Services Sole Sourced
Microsoft Canada Inc. Fiscal year 2020 to 2021 $1,183,432 No End Date GC Cloud Framework Agreement. Experimentation of mobile QR code scanning and verification. Microsoft was used to provide advisory services in support of ArriveCAN features on the Microsoft Azure platform. Service Order through SSC Framework agreement

ArriveCAN cost breakdown

Border public health measures: ArriveCAN budget

Initial version 1.0, $80,000

70+ releases of the App and website, $8.8 million (16%)
Development and support of 3 versions of the application: one for iPhones, one for Androids and a website for users who did not have smart phones. Over a period of 2.5 years to meet changing public health rules
Service Canada call centre, $7.5 million (14%)
Answer, on behalf of PHAC, calls and emails from travellers on COVID health measures
Data management, $5.2 million (10%)
For the CBSA and PHAC to collect, report, monitor and ensure compliance with the COVID border measures
Accessibility, $1.7 million (3%)
To make the application and website accessible for users with disabilities
Security, $2.3 million (4%)
To ensure it meets Government of Canada standards on cyber security
IT support, $4.5 million (8%)
Technical call center support for airlines, airports and travellers for the application
Program and project management, $1.6 million (3%)
Program, policy and project coordination, Legal and Communications
Other CBSA systems, $4.5 million (8%)
Other IT systems were built, modified and maintained to support the border health measures with real time linkages to core border administration systems
Proof of vaccination credential development, $4.6 million (9%)
To authenticate and verify in real time, using the industry standard "Smart Health Card", the traveller's proof of vaccination delivered by provinces and territories, as well as international ones
Data storage and cloud services, $4.6 million (9%)
18 million downloads, 30 million submissions over 2.5 years
Indirect costs, $4.9 million (9%)
Employee benefits, Accommodations and Shared Services costs

Period covering to and $3.8 million contingency (7%)

ArriveCAN purpose and delivery scope

Background

Public Health Agency of Canada (PHAC) identified a number of issues with the manual, paper based collection including:

  • Health and Safety issues for Border Service Officers collecting paper forms at the Port of Entries, when there were concerns that COVID could be transmitted on surfaces including paper
  • Transportation delays of the biohazard bags full with Contact Trace forms shipped daily to either Public Services and Procurement Canada or Iron Mountain, both of which were engaged to scan the paper forms and correct any data issues and electronically submit the data to PHAC
  • Time lag issues of 9 to 12 days before information could be provided to provincial and territorial health authorities, impeding timely access to the reliable information they needed to facilitate local public health monitoring/action

ArriveCAN was developed to replace the manual, paper-based collection of mandatory traveller health information at the border to address the above noted issues.

Cost overview

Cost breakdown analysis of paper processing vs. digital collection of health information through ArriveCAN is illustrated below.

  • Paper processing costs were $3.25 million per paper
  • If ArriveCAN did not exist, paper processing would be $94.894 millionFootnote 1
Graph 3
Graph 3 - Text version

Paper processing costs (If ArriveCAN did not exist): $94.9 million

ArriveCAN expenditures ( to ): $54 million

Benefits

The benefits of the digital collection of information at the border supported public health, operational, and enforcement objectives:

  • Providing assurance to provincial and territorial health authorities of public health measures to support reopening, and more reliable/timely information to facilitate local public health monitoring/action
  • More accurate and complete information to manage increased volumes, assess risks, and support decisions at or after arrival into Canada
    • 30 to 50% of paper forms contain incomplete or inaccurate information
    • The process to digitize paper forms results in slow provision of information to public health authorities
  • Improving data analytics and information management for compliance and enforcement
  • Reducing points of contact at the border, reassuring travelers in an increasing touchless environment
  • Providing for systematic verification of PVC
  • Providing for post-border notification in a timely manner
  • Providing public health the ability to perform COVID-19 surveillance

Management and maintenance of ArriveCAN

ArriveCAN management

Background

Business and product ownership of ArriveCAN transitioned from the Public Health Agency of Canada (PHAC) to the Canada Border Services Agency (CBSA) on .

This change required the CBSA assume new roles and responsibilities from PHAC related to service support; communications and stakeholder engagement; operational governance; privacy considerations; and legal review.

Program management

The CBSA Travellers Branch has performed essential program management, governance and oversight functions to enable the successful maintenance of ArriveCAN. Activities have included the following:

  • Establish the requirements management process for the ArriveCAN, including a single-window for intake and prioritization of business requirements from internal and external stakeholders in response to evolving COVID-19 pandemic response at the border and regular updates to the Orders-in-Council
  • Establish and oversee the governance of ArriveCAN, including providing briefing material and secretariat function for senior management committees to provide direction and decisions on ArriveCAN updates and changes
  • Develop and establish CBSA operational procedures related to ArriveCAN, including guidance for front-line staff and information for key stakeholders in the travel, tourism and trade industries
  • Maintain contract with Service Canada for ArriveCAN traveller support, including reviewing call volumes and related metrics to adjust staffing levels and identify emerging issues
  • Provide service centre support and guidance to Service Canada and the CBSA's Air Carrier Support Centre (ACSC), the Border Information Service and the Air Carrier and User Access Support, including regular updates to written scripts
  • Oversee changes to the Primary Inspection and NEXUS kiosks and receipts related to ArriveCAN
  • Engagement with the Office of the Privacy Commissioner (OPC)
  • Direct and manage all communication activities including websites, stakeholder plans, and translation
  • Provide data analytics and reporting in support of ArriveCAN program management

Legal Services

The Legal Services Unit provided regular ad-hoc legal opinions regarding authorities for ArriveCAN and implementation of business requirements for public health measures, the collection, disclosure and use of traveller information, and to review information-sharing agreements.

Communications

The CBSA Communications Directorate within the Strategic Policy Branch has held a leadership role for ArriveCAN communications, assuming PHAC's responsibilities on . Efforts have focused on consistent and continual proactive media outreach on the requirement for travellers to submit travel and health information digitally in ArriveCAN, and its benefits. Activities include:

  • Ongoing work to improve web content and usability, including infographics, posters and vidoes on our website
  • Proactive media outreach including offering interviews at border crossings, to inform the public about the rules, promote mandatory ArriveCAN, and provide key information and travel tips
  • Stakeholder and partner engagement with airport authorities, air carriers, and travel organizations such as CAA, Snowbirds Associations, and others
  • Deployment of airport and road physical and digital signage, and ongoing work to increase/adapt signage at air and land POEs

Considerations

The Orders-in-Council related to travel restrictions were updated regularly by the Government of Canada in response to the evolving pandemic situation. This has necessitated regular changes to ArriveCAN, as the designated electronic means for travellers entering Canada to digitally submit mandatory information as required by Emergency Orders under the Quarantine Act. The absence of effective program management, communications, and legal review would have created a risk that the ArriveCAN application would not align with these changes, preventing travellers from understanding their obligations and complying with COVID-19 border measures.

ArriveCAN impacts a variety of stakeholders, both internal and external to the government. Throughout the development and implementation of ArriveCAN, significant effort has been made to communicate the requirements for and the benefits of using ArriveCAN to key partners and stakeholder groups. In particular, the CBSA repeatedly worked with industry partners to provide information in advance, support industry operations, and take feedback on potential improvements for ArriveCAN to facilitate safe travel and traveller processing.

Maintenance of ArriveCAN

Financial overview: IT support
Salary Non salary
(in $ thousands) Vendor names Average per diem
331.7 BDO Canada [Redacted]
1,559.8 Dalian [Redacted]
39.1 Emerion Inc. [Redacted]
121.8 Ernst & Young [Redacted]
344.8 SADA Systems
(Google address)
[Redacted]
17 Maplesoft Consulting Inc. [Redacted]
115.5 Guardsquare Canada Ltd. [Redacted]
35.4 Bluink [Redacted]
42.6 Donna Cona [Redacted]
13.2 Userlytics Corporation [Redacted]
2.5 AppBot [Redacted]
1,891.0 2,623.3
Total: 4,514.3
Financial overview: ArriveCAN app and web development
Salary Non salary
(in $ thousands) Vendor names Average per diem
446.3 BDO Canada [Redacted]
1,742.5 Dalian [Redacted]
6,393.5 GC Strategies Inc. [Redacted]
200.0 8,582.3
Total: 8,782.3

Context

The ArriveCAN application runs synchronously across three platforms: Android (Google), Apple (iPhone) and web-based (through a web-browser on any device). This means a user can start an application from their Google phone, complete it on their laptop, and then present their receipt to a Border Services Officer on their mobile device, seamlessly.

The CBSA established a multi-faceted approach to provide technical support for ArriveCAN that included:

  1. Technical user support:

    (a) A dedicated team provides tier 2 problem resolution support to ArriveCAN end users. Tier 2 requests were incidents initially handled by Service Canada but escalated to the CBSA

    (b) Resolution of ATIP and other complaints initiated by ArriveCAN users

  2. Cloud operations support:

    (a) Also known as infrastructure level support, this team was responsible to for keeping ArriveCAN's infrastructure up and running 24/7. Infrastructure level support was particularly challenging given the sensitivities and usage of ArriveCAN, and many issues the team resolved were unprecedented as ArriveCAN was one of the first applications hosted in the CBSA's cloud.

  3. Application Support:

    (a) This was the standard, daily support provided by the ArriveCAN development team.

The ArriveCAN IT support team provides 7/24 on-call support to the mobile and web application, supporting CBSA systems, and all relevant functionality and infrastructure (such as proof of vaccination processing, cloud computing, security and end-user challenges). Some of its key functions include:

  • Provide technical support to travellers using the ArriveCAN application
  • Maintain the CBSA application to ensure the processing of ArriveCAN submissions
  • Support and work with the provinces and territories to maintain the integrity of the provincial/territorial systems to verify and authenticate proof of vaccination credentials
  • Monitor to ensure availability of cloud computing and services related to ArriveCAN
  • Provide security alerts for ArriveCAN to support rapid response to security issues, real-time intelligent threat detection, and malware scanning
  • Ensure security software is up-to-date to maintain the agency's security posture
  • Communicate with CBSA Border Service Officers, air carriers, and other government departments regarding time-sensitive technical issues
  • Conduct activities to ensure the effective rollout of ArriveCAN releases

Initially, CBSA had to depend on professional services for IT support for ArriveCAN, due to the time required to hire employees with expertise in mobile and cloud services. However, since then CBSA has transitioned the IT support of ArriveCAN to become more employee-based, lowering dependency on vendors, as illustrated below.

Accessibility

Financial overview
Salary Non salary
(in $ thousands) Vendor names Average per diem
(0.3 FTE) 751.0 BDO Canada [Redacted]
85.6 Dalian [Redacted]
847.5 GC Strategies Inc. [Redacted]
30.0 1,684.2
Total: 1,714.2
Context

Accessibility is the removal and prevention of barriers for people with permanent, situational and/or temporary disabilities. This includes people with visual, hearing, mobility and cognitive impairments.

Accessibility ensures that everyone can perceive, operate, understand, and interact with information on the internet regardless of ability. Accessibility in Canada is about creating communities, workplaces and services that enable everyone to participate equally and fully in society without barriers.

The Accessible Canada Act applies to all Government departments and agencies, including the CBSA. The Act outlines seven key priorities, including providing proactive identification, removal, and prevention of barriers to accessibility in information and communication technology, the design and delivery of programs and services, and transportation.

Cyber Security

Financial overview
Salary Non salary
(in $ thousands) Vendor names Average per diem
(2.15 FTE) 1,207.2 GC Strategies Inc. [Redacted]
171.6 MGIS Inc. [Redacted]
68.2 Veritaaq Technology House Inc. [Redacted]
48.9 Maplesoft [Redacted]
7.7 Experis (formally Veritaaq) [Redacted]
212.0 Ibiska [Redacted]
343.1 Modis Canada Inc. [Redacted]
215.0 2,058.7
Total: 2,273.7
Context

Treasury Board oversees all Government of Canada cyber security through its Policy and Directive on Service and Digital as well as its Policy on Government Security and supporting Directive on Security Management. Together, these policy instruments outline basic responsibilities and requirements for all Government of Canada departments and agencies, including the CBSA, as they relate to cyber security.

Since the inception of ArriveCAN, the CBSA has prioritized protecting the confidentiality and privacy of traveller information while ensuring the integrity and availability of the data and the systems hosting it. To achieve this, the Agency dedicated resources with IT Security expertise to adopt the security-by-design approach for developing and implementing ArriveCAN, and to gather evidence in support of the Security Assessment and Authorization (SA&A) process, which is further explained in the next bullet.

In accordance with the Directive on Security Management, the CBSA followed all mandatory procedures for information technology security control. As such, for each release of the ArriveCAN eco-system, experts at the CBSA reviewed changes that could impact the IT security stance, and when warranted, conducted a fulsome SA&A to identify vulnerabilities in the overall system, articulate the residual risk as a result of the vulnerabilities, and formalize risk acceptance through the issuance and approval of an authority to operate (ATO). Vulnerabilities were closely tracked post-release, and closed when appropriate mitigations were put in place.

Proof of Vaccination Credentials (PVC) development

Financial overview
Salary Non salary
(in $ thousands) Vendor names Average per diem
(0.5 FTE) 455.7 49 Solutions [Redacted]
379.3 AWS Canada [Redacted]
1,918.7 GC Strategies Inc. [Redacted]
1,183.4 Microsoft (incorrectly coded to ThinkOn) [Redacted]
588.8 TEK Systems [Redacted]
50.0 4,525.9
Total: 4,575.9
Context

As the rate of COVID-19 vaccination reached 70% for the first dose and 40% for the second dose at the beginning of , Canada announced the easing of border measures for travellers entering Canada. On July 5, fully vaccinated travellers with right of entry into Canada were no longer required to quarantine. Also, fully vaccinated travellers arriving by air were not required to stay at a government-authorized hotel. To be considered fully vaccinated, the traveller had to have a paper or digital copy of their vaccination documentation and provide COVID-19-related information electronically through ArriveCAN prior to arrival in Canada.

Proof of Vaccine Credentials (PVC) have been used broadly in European countries, but there was limited experience with their use in Canada.

Vaccination and records of Canadians' vaccination status are managed by Provinces and Territories. Consequently, the CBSA and PHAC required a strategy to validate Canadian travellers' vaccination status, as well as the validity of proof of vaccination provided by international travellers coming to Canada.

Amazon Web Services cloud services

Financial overview
Salary Non salary
(in $ thousands) Vendor names Average per diem
(1 FTE) 4,289.5 AWS Canada [Redacted]
208.2 GC Strategies Inc. [Redacted]
43.1 Google Cloud [Redacted]
100.0 4,540.7
Total: 4,640.7
Context

Amazon Web Services (AWS) is a third-party service provider, owned by the well-known online retailer Amazon. AWS provides digital business solutions including cloud computing, web and mobile development, and information management services.

ArriveCAN leveraged AWS services for a variety of solutions, but they primarily provided cloud services to host ArriveCAN's backend (which is the application's code; it cannot be accessed by a traveller using the ArriveCAN application.)

ArriveCAN backend services are a collection of over 40 services that provide the functionality of the ArriveCAN iOS, Android, and web-client applications.

These services enable key functionality, such as:

  • creating and editing user profiles
  • authenticating and authorizing users
  • validating and storing user submission data
  • verifying proof of vaccination image uploads
  • reconciling submissions with traveller passages
  • sending notification emails to travellers who are subject to quarantine restrictions

ArriveCAN backend service components are hosted exclusively in CBSA's AWS PBMM-certified Cloud Platform, which meets the CBSA's security requirements. The platform is designed, maintained, and operated by the CBSA. If the ArriveCAN backend were a building, AWS would own the land, but the CBSA would develop the blueprint for, build and maintain the building. The CBSA provides a variety of services to support and operate the ArriveCAN backend services. These include network and data security, infrastructure provisioning, centralized monitoring, incident management, vulnerability management, backup management and disaster recovery.

CBSA systems

Financial overview
Salary Non salary
(in $ thousands) Vendor names Average per diem
(16.5 FTE) 491.0 Dalian [Redacted]
710.1 GC Strategies Inc. [Redacted]
143.2 MGIS Inc. [Redacted]
1,503.1 TEK Systems [Redacted]
45.0 Msic. FRNs [Redacted]
1,650.0 2,892.7
Total: 4,542.7
Context

The CBSA has a variety of systems and applications associated with and/or supporting the ArriveCAN application. Some of the key elements are highlighted below.

Border Service Officer (BSO) desktop application (Contact Trace (CT))

The BSO desktop application was the first application the CBSA developed in response to the COVID-19 pandemic. It was originally built to support the concept of Contact Tracing in the epidemiological sense. Initially, it provided the BSO with the ability to capture the traveller's identity, and their contact and quarantine location information. It subsequently incorporated other health related information, such as the result of a pre-arrival COVID test.

Once ArriveCAN was rolled out and uptake was strong, CT was repurposed to function as an ArriveCAN verification tool. This included enhancements to facilitate BSO screening and compliance based on the information provided by the traveller, as well as information pulled from other CBSA systems such as travel history, information about their current travel, and the traveller's quarantine plan.

Mandatory Random Testing System (MRTS)

MRTS is a tool that was built to assist with the coordination and delivery of the Government of Canada's Mandatory Randomized Testing (MRT) program. Prior to its implementation, traveller selection was manually conducted by BSOs. The MRT system selects travellers for random testing through an automated process using the prescribed totals set by PHAC.

MRTS is a web-based application that collects traveller data from Primary Inspection Kiosk (PIK) submissions and the PHAC Contact Trace (CT) program, to identify travellers eligible for MRT. The assessment is based solely on eligibility criteria, and no personal information is captured or retained in the system. The MRTS signals selection through a desktop pop-up or through an indicator on the PIK receipt, depending on the mode of entry.

Primary Inspection Kiosk (PIK) pandemic enhancements

To support PHAC mandates related to vaccination verification and compliance, mandatory and random testing, and COVID symptoms management, the PIK system was enhanced to integrate with both ArriveCAN and MRTS. The PIK receipt was updated to provide BSOs with additional health-specific information, including cases when a traveller attested to being symptomatic.

The PIK is integrated with ArriveCAN so that the PIK receipt includes a traveller's health information as they recorded it in ArriveCAN, as well as a test assessment from MRTS (indicating whether or not the traveller should be subject to a random COVID-19 test), thereby providing the BSO with all relevant information in one place.

If the traveller did not complete an ArriveCAN submission, PIK would still ask if the traveller is symptomatic so that the BSO could assess whether the traveller was required to quarantine.

Data exchange with PHAC via the Quarantine Case Management System (QCMS)

Providing ArriveCAN information to PHAC to enable the Quarantine officer (QO) to access ArriveCAN data in support of Public Health assessment at the Port of Entry (POE).

CBSA and PHAC worked together to define the communication path between the two Agencies to share ArriveCAN information.

This required implementing a data specification (interface details) and a near real time data feed to PHAC QMCS in a secure and reliable manner.

As a result, where applicable, the QO was able to retrieve ArriveCAN information at the airport to perform Public Health activities.

Collaboration between the CBSA and PHAC led to implementation of one of the first secure interdepartmental cloud to cloud connections in the Government of Canada.

ArriveCAN mobile application for Border Services Officer (BSO)

Experimentation to provide the BSO with the capability to enhance processing of travellers by using a mobile device to read the ArriveCAN QR code in the airport.

A mobile application for BSOs is needed to support greater agility and progress towards a touchless border.

For this effort CBSA certified and leveraged cloud services from the Microsoft Power App application and Azure platforms.

The mobile application was not pursued due to time constraints for the delivery of the solution.

Data management

Financial overview
Salary Non salary
($) Vendor names Average per diem
(11.1 FTE) 485,850 Cofomo/Emerion [Redacted]
461,860 Dalian/Coradix [Redacted]
322,380 Donna Cona [Redacted]
1,060,800 Experis-Veritaaq [Redacted]
528,590 Makwa [Redacted]
250,000 AWS [Redacted]
312,380 Tableau [Redacted]
548,330 Alteryx [Redacted]
1,142,350 3,970,190
Total: 5.1 million
Background

There were several data and analytics requirements for the ArriveCAN ecosystem which included the ArriveCAN App, ArriveCAN backend, Contact Trace App, Mandatory Random Testing, as well as integration with the existing CBSA passage processing. Work included data engineering and data pipeline development, testing, deployment and change implementation to transform data to a usable form, ingest and integrate data from multiple systems, as well as design changes to keep in synch with ArriveCAN's 70 releases. (See Annex 1 for a comprehensive breakdown).

Analytics work included the development and deployment of interactive self-serve dashboards that were designed and automated to provide necessary information for border operations management and program integrity. Automated reporting was provided to both CBSA and PHAC to support senior management decisions; data was transferred to PHAC to enable PHAC's Compliance and Enforcement mandate, and ongoing support was provided to enable PHAC data analytics.

In addition, a data and analytics working group comprised of CBSA and PHAC resources met at least weekly, to facilitate PHAC's understanding of the data, the business processes, and to provide analytics support.

Efficiency at the border

Proposed response

In January of 2020 the government of Canada began implementing incremental measures to respond to the emerging covid19 pandemic, gradually increasing requirements.

As of , all travellers were required to provide their contact tracing information and a quarantine plan. This was initially accomplished through the an officer desktop application in land mode and contact tracing paper forms in air mode. Collection of information manually at the port of entry was a long process, adding several minutes to each traveller's processing time (up to 6 or 7 minutes). In air mode, PHAC was required to input all of the information collected on a paper form into their contact tracing and compliance application in order to have a digital record of the information.

These actions were critical to protecting public health and safety at this stage in pandemic when contact tracing was a key element of the infection response, the virus was not well understood and health outcomes for individuals infected were often severe. The manual nature of process generated bags and bags of paper and the time required by PHAC to input information into systems, often in excess of a week, made the process less effective.

In April, 2020, ArriveCAN was developed and implemented by the Canada Border Services Agency (CBSA) and PHAC as a web-based and mobile tool for capturing travel and public health information from travellers prior to arrival in Canada. At the time it was implemented it was optional.

All travellers, regardless of vaccination status and mode of transportation, were required to submit their contact tracing information and quarantine plan. On , the requirement to provide this information via ArriveCAN, up to 72 hours before entering Canada by air, became mandatory. On , this was extended to land and marine modes. This requirement remained in force until the expiry of the OIC on

Border measures evolved along with the various stages of the pandemic. ArriveCAN did too, consistently introducing new functionality to provide efficiencies in processing travel volumes that increased along with this evolution.

Before ArriveCAN became mandatory, the application of all public health measures required Border Service Officers (BSOs) to perform manual reviews of proof of vaccination certificates for all travellers (vaccinated and unvaccinated) in addition to posing all health screening questions. Furthermore, officers were required to manually collect: contact information including addresses, phone numbers and email addresses as well as 14-day travel histories and information on the traveller's quarantine plan.

Manual collection of public health information was both challenging and time consuming. Travellers had to retrieve vaccination information and additional identification documents with address information (drivers licence) from accompanying travellers which created processing delays. When a traveller submitted this information electronically using ArriveCAN prior to arrival, their border experience became more similar to pre-pandemic, where they would only be asked routine customs/immigration questions.

Although no specific metric exists to detail the time saved in processing travellers with ArriveCAN submissions, it can be stated that manual traveller processing without ArriveCAN added several minutes of processing time per traveller. This had a significant impact on traveller processing wait times in all modes and unmanageable congestion, particularly in airports that would have been worse in the absence of the app.

While the ArriveCAN app became the focus of frustration with public health measures in the media, the administration of those measures under the OIC was made significantly easier for travellers through the use of the ArriveCAN app.

Although ArriveCAN was an invaluable tool in traveller processing there were challenges that affected a small yet significant number of travellers. This included the ArriveCAN glitch that affected many iOS users after the update. Once discovered, the issue was remedied and communicated to travellers. Most other challenges were related to user error (both traveller and BSO) which caused some travellers to be ordered to quarantine when they should not have been. The CBSA had processes in place to review a quarantine order and rescind it, if a traveller believed they were receiving a quarantine notification in error.

The CBSA implemented numerous measures – both policy and system-based – to make the requirement to submit ArriveCAN information easier for the travelling public, including:

  • Although travellers were required to complete ArriveCAN prior to arrival in Canada (or prior to boarding a flight bound destined for Canada), there were a number of travellers who arrived without ArriveCAN completed and CBSA adopted a facilitative approach where operationally feasible
  • Student Ambassadors were hired at major international airports to assist travellers with ArriveCAN completion; thereby, ensuring that travellers arrived at CBSA with their public health information already submitted, increasing processing efficiency
  • Wi-Fi was installed at several POEs so that travellers could easily access and complete their submission in the app
  • National Interest Exemptions (NIEs) for both right of entry travellers and foreign nationals were implemented at land ports of entry to allow fully vaccinated travellers one time entry when arriving for the first time without having completed ArriveCAN. This reduced processing times by freeing border personnel from providing help to travellers in completing ArriveCAN
  • Push notifications for iPhone and Android devices were implemented in order to advise travellers to update to the most recent version of ArriveCAN prior to making a submission, ensuring travellers were always using the most up-to-date version of the application
  • CBSA Communications did continual outreach to the public via social media platforms in order to ensure public awareness of the ArriveCAN app and the mandatory requirement for its use under the Emergency Order
  • CBSA collaborated with air carriers to promote ArriveCAN compliance by communicating ArriveCAN requirements to their customers and confirming completion prior to boarding
  • A saved traveller profile was added in that allowed exempt and non- exempt travellers to save their profiles in ArriveCAN and allowed certain cohorts to use reusable receipts. This reduced the amount of data that a traveller was required to re-input for each new submission
  • With the resumption of cruise travel in , the application was updated to allow for the submission of cruise ship information and for the use of US QR codes when submitting proof of vaccination
  • In , ArriveCAN digitized the PHAC handouts to streamline the traveller experience

ArriveCAN remains optional at this time as public health questions have been removed from the application. Advance CBSA Declaration is available for travellers returning to Canada to benefit from more efficient processing at 6 major airports. Beginning in , travellers arriving by air in Toronto, Montreal, Vancouver, Calgary, and Winnipeg and Halifax are able to save time on arrival by voluntarily completing their CBSA declaration in advance.

User accessibility

Financial overview
Salary Non salary
(in $ thousands) Vendor names Average per diem
751.0 BDO Canada [Redacted]
85.6 Dalian [Redacted]
847.5 GC Strategies Inc. [Redacted]
30.0 1,684.2
Total: 1,714.2

Context

Accessibility is the removal and prevention of barriers for people with permanent, situational and/or temporary disabilities. This includes people with visual, hearing, mobility and cognitive impairments.

Accessibility ensures that everyone can perceive, operate, understand, and interact with information on the internet regardless of ability. Accessibility in Canada is about creating communities, workplaces and services that enable everyone to participate equally and fully in society without barriers.

The Accessible Canada Act applies to all Government departments and agencies, including the CBSA. The Act outlines seven key priorities, including providing proactive identification, removal, and prevention of barriers to accessibility in information and communication technology, the design and delivery of programs and services, and transportation.

Background

The ArriveCAN web application meets international accessibility standards, including the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1 AA Standard.

To ensure ArriveCAN was accessible, the CBSA hired a third party to conduct audits against each of the ArriveCAN platforms; aid in the prioritization of activities, and provide technical guidance to designers, developers and testers.

The audits tested the human impacts using ArriveCAN with assistive technologies such as screen readers, input devices, and voice control, to ensure users could perceive, operate, understand, and interact with information.

ArriveCAN web is WCAG AA compliant, and the ArriveCAN mobile versions (iPhone and Android) are targeting fall 2022 for WCAG AA compliance. Accessibility compliance means that most users with disabilities will be able to successfully access and use ArriveCAN on any of its platforms; it does not mean that the application will work perfectly for everyone.

ArriveCAN's content meets both the CBSA's and the Government of Canada's digital style standards.

Digital content was reviewed to meet the language grammar, style, clarity and grade eight reading level standards used by the CBSA. It was also reviewed to ensure alignment with the Canada Style Guide for accessible communication and the Government of Canada Playbook on Digital Standards, which are the Government of Canada's standards. Areas with language that did not meet standards were flagged by support as requiring additional work.

Talking points / Speaking notes for the Vice-President

On , CBSA published an Accessibility Notice on accommodations and the alternative application format available for disabled individuals.

The CBSA has detected and corrected more than 1200 accessibility tickets across ArriveCAN platforms (Web, Android, or iOS) since .

ArriveCAN web is WCAG 2.1 AA compliant, and the mobile versions are planned to be by fall 2022. This is the predominant international accessibility standard, and ArriveCAN is the first CBSA application to meet this level of compliance.

ArriveCAN also adheres to strict digital content standards put forward by the Government to ensure easy readability in English and French.

To meet both WCAG and digital content standards, ArriveCAN used third-party reviewers who are experts in these fields. Not only did this allow us to deliver a more accessible product faster, but it helped make the product easier to use for a broader population. We believe this contributed to its strong ratings on the both the Apple (4.4 stars) and Play (4.5 stars) stores.

On going use

Proposed response

The CBSA integrated the Advance CBSA Declaration into the mobile ArriveCAN app in , allowing travellers at Toronto Pearson and Vancouver International to voluntarily complete their customs declaration in advance of arrival. This initiative has been expanded to Montreal, Winnipeg and Halifax airports, and will be rolled out to other major airports over the coming year. It is expected to reduce traveller processing time on arrival.

The CBSA is committed to building on the success of the ArriveCAN app and will roll out other initiatives designed to deliver a better and faster border experience for travellers in the coming months and years.

Traveller Modernization represents a major transformation for the CBSA. Through this initiative, the CBSA is making available new technology that will transition to a digital self-service model with many transactions being accessible before an incoming traveller reaches a port of entry.

The Digital Traveller Experience (DTE) will be a new digital self-service processing channel for travellers, which will allow them to provide conveyance, biographic and biometric identity information to the CBSA electronically in advance of their arrival in Canada on a voluntary basis.

In adopting a self-service, pre-border service delivery model, the Agency would streamline processing for low-risk travellers and redeploy its highly trained officers to more valuable tasks related to compliance and complex examinations.

Background

The CBSA operates in a complex and dynamic environment where it must respond to emerging threats and global economic and migratory trends, while remaining steadfast and vigilant in its commitment to protect the security of Canada's people, economy and infrastructure. Rising travel volumes prior to the COVID-19 pandemic highlighted the need for the CBSA to adapt its operating models and resource levels to an increasingly digital processing environment.

As travel restrictions have now eased, all countries will be competing to encourage travel and aid economic recovery.

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