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Technical guide for the Canadian Export Reporting System (CERS) portal — CERS Portal technical requirements / Availability

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8.0 CERS Portal technical requirements

CERS Portal users must use a computer that meets the following technical requirements:

  1. Internet access
  2. One of the following supported web browsers:
    • Google Chrome
    • Microsoft Edge
    • Mozilla Firefox
  3. For uninterrupted access to the CERS Portal, the browser should:
    • support TLS 1.2 (recommended) or TLS 1.0
    • have Cookies enabled
    • have JavaScript enabled (required)
      •  please refer to your web browser's help section for information on enabling JavaScript

Important: When clients are finished using the CERS Portal on a shared computer, they must log out by selecting the log out link and close the browser before leaving the computer unattended. This will prevent unauthorized access to personal and/or commercial information by others.

9.0 Availability of the CERS Portal and the CBSA system

Under normal conditions, the CERS Portal will receive and process submitted export declarations 24 hours a day, 7 days a week. (For information on contingency planning regarding potential system outages, see Section 11.2.)

Under normal conditions the CERS Portal will provide status information to the exporter or CSP within minutes of the submission of an export document. However, circumstances beyond the CBSA's control may cause delays.

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