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CBSA's accessibility feedback form

Provide feedback on Canada Border Services Agency’s (CBSA) accessibility plan, barriers you have experienced, or any matter related to accessibility.

You can consult the Accessibility feedback process for other ways to provide feedback and how we use your feedback.

Privacy disclaimer

Privacy disclaimer

The collection of personal information is authorized by section 7(1)(a) and Section 70 of the Accessible Canada Act. This personal information is collected by the Accessibility Office to comply with the Accessible Canada Act by creating a mechanism to collect feedback and be able to respond back to the individual and acknowledge that their feedback has been collected and how it was handled.

Collection and use of this personal information is in accordance with the Privacy Act. The mechanism is used to collect feedback internally and externally on our Accessibility Plan, future progress reports, as well as accessibility and barriers to accessibility within the work carried out in each department.

The personal information collected is described in Personal Information Bank CBSA PPU 003. Outreach Activities and will be retained for 7 years. Under the Privacy Act you have the right of access to, and correction of, your personal information. To exercise either of these rights, contact Canada Border Services Agency ATIP Coordinator. If you are not satisfied with our response to your privacy concern, you may wish to Contact the Office of the Privacy Commissioner of Canada.

Contact information


1. What do you want to provide feedback on? (required)
2. Select all the areas that are relevant to your comments.

Do not include information that could identify a person.

4. Do you have any supporting evidence that you wish to submit to support your comments or complaint? (required)

Should you wish to provide supporting evidence, please complete Question 5 and provide an email address for contact purposes.

5. Do you want us to contact you about your feedback? (required)

If you do not receive an acknowledgement within 28 calendar days, please resubmit your feedback.

Report a problem on this page

This email is to report problems or inaccuracies on a page. Spam and comments containing offensive language will be reported or deleted. For help with Canada Border Services Agency (CBSA) programs or services, contact border information services.

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