Using a third party representative? Things you should know

Certain organizations offer support to individuals who wish to apply to trusted traveller programs such as NEXUS or Free and Secure Trade (FAST). These organizations offer to assist you in completing your application to ensure accuracy. It is important to remember that you are still responsible for the information on your application. Having a third party assist you in the completion of your application may delay the acceptance and issuance of your membership in a trusted traveller program or may result in a denial of membership.

What you should know:

• No intermediary can speed up the processing of your application for a trusted traveller program.
• Each application is reviewed and processed as it is received.
• For the Canada Border Services Agency's (CBSA) bi-national programs, such as NEXUS and FAST, the application must be processed by both the CBSA and the U.S. Customs and Border Protection (CBP).
• The fees for processing your application for a trusted traveller program are posted on the CBSA's Web site.
• Information about the trusted traveller programs is available free of charge by contacting the CBSA or by visiting the CBSA Web site.
• Application forms are available free of charge.
• You can submit your application electronically using the Global Online Enrollment System (GOES) at https://goes-app.cbp.dhs.gov (for NEXUS and FAST applications only).

Questions?

Call the CBSA's Border Information Service line.