NEXUS members can access the Global Online Enrollment System (GOES) to update address changes and passport information. Even if you did not apply using GOES, you can still confirm or update your information by creating a GOES account, which enables you to view and modify your file.
NEXUS members must report to an Enrolment Centre to update or change all other information including:
On occasion, NEXUS will need to contact you regarding program changes. Therefore, please ensure that NEXUS always has your current contact information on file.
If you are a NEXUS member, you should have received a new NEXUS card with enhanced security features between late fall 2008 and early winter 2009. (This does not affect the current expiry date of your NEXUS membership.)
If you have not received your new card, please contact a NEXUS enrolment centre immediately.
Please note that your old NEXUS membership card is no longer accepted in the NEXUS lane as of May 1, 2009, and will be confiscated if used. Ensure that you carry alternative acceptable identification if you travel between Canada and the United States prior to receiving your new NEXUS card.
To ensure that your NEXUS privileges continue without interruption, it is important that you check if the NEXUS program has your correct mailing address.
Note: Do not request a replacement card using the Global Online Enrollment System (GOES). The new card will be mailed to you free of charge.