Training

To help prepare for their role as border services officers, candidates must undertake and successfully complete the Port of Entry Recruit Training (POERT) program. The program is divided into three phases:

• First phase – orientation through distance learning
• Second phase – core training and assessments
• Third phase – in-service training

The POERT is designed to develop and assess the following competencies in recruits:

• Analytical thinking
• Decisiveness
• Inspection techniques
• Information-seeking skills
• Dealing with difficult situations
• Self-confidence
• Client service orientation
• CBSA values
• Legislation, policies and procedures
• CBSA business systems
• Officer powers
• Control and defensive tactics requiring significant physical exertion

First Phase

Orientation through distance learning(self-paced learning with instructor support via the Internet)

To complete this phase of training, all candidates must have access to a computer with an Internet connection.

Training Objectives

Gain an understanding of the CBSA and the role and responsibilities of border services officers.

Length of Training

Candidates are allowed 40 hours over a period of four weeks at home to complete this learning module that is the prerequisite for the second phases — core training.

Second Phase

Core training and assessments

The second phase comprises in-residence training at the CBSA Learning Centre in Rigaud, Quebec.)

Training Objectives

This phase of the program is divided into nine modules. Each module contains a series of lessons on many different topics. The objective of each module is linked to the overall objective of the training program and reflects the job competencies established for a border services officer at the CBSA.

Length of Training

This phase of training is completed over a ten-week period.

Assessment

• Performance-based learning
• Competency-based assessments (e.g. written tests, simulations)

Allowance

During the in-residence training period, non-public servants will receive an allowance and room and board. They are also entitled to one return travel trip (from their residence to the CBSA Learning Centre and back).

No salary is paid to candidates until they successfully finish the second phase of training and begin work at a port.

Third Phase

In-service training (completed after officers have been appointed).

The third phase of training is a continuation of core training program.

Training Objectives

Border services officers can be stationed at airports, highway crossings, inland offices, urban centres, etc. The primary objective of this third phase of training is to develop an expertise and specialized skills in the mode they are working in (air, marine, land, etc.).

Length of Training

The third phase of training begins after officers have been appointed to their positions and continues until the training objectives are met.