Partners in Protection

About Partners in Protection

Benefits of PIP Membership

As a member, your company can take advantage of the following benefits:

  • You will have access to CBSA security assessments, awareness sessions, and CBSA expertise.
  • When you reach the border your company will be recognized as a Trusted Trader, which can save time.
  • Your company will have a reduced risk score, which can result in a lower examination rate at the border.
  • You can market your company as a secure, low-risk Trusted Trader.
  • You will have access to the Trusted Trader Portal, which will allow you to keep your membership documents up to date.
  • You will be eligible to apply for the Free and Secure Trade (FAST) benefit, if you are also a participant in the Customs Self Assessment (CSA) program. This will give you access to the designated FAST lanes to cross the border into Canada.
  • You will be eligible to participate in the Courier Low Value Shipment (LVS) program.  The LVS Program streamlines processing of low-value shipments through customs while providing the courier industry with expedited release.
  • Your company will be recognized as a Trusted Trader under the CBSA's mutual recognition arrangements with: U.S. Customs and Border Protection's Customs Trade Partnership Against Terrorism (C-TPAT) program; Japan Customs and Tariff Bureau's Authorized Economic Operator program;  Korea Customs Service's Authorized Economic Operator program; Singapore Customs' Secure Trade Partnership (STP) program; and the Tax Administration Service of the United Mexican States – New Scheme of Certified Companies (NEEC).

Awareness sessions

As a PIP member, you  would have the opportunity to learn what you can do to help protect your company, your supply chain, and your community by having access to the expertise of a CBSA officer.

In our awareness sessions, you can learn more about:

  • smuggling trends;
  • opportunities for exchanging information;
  • program requirements; and
  • how to improve security.

Eligibility

You must meet the following criteria:

  1. Own or operate facilities based in Canada or the United States that are involved in moving commercial goods across the border;
  2. Be in existence for a minimum of one calendar year. In the case of importers and carriers, be an importer or transporter of commercial goods to or from Canada at least once, prior to the 90 calendar days before the day on which the application is received;
  3. Be solvent and have no unresolved debts to the Crown or undischarged bankruptcy;
  4. Have a good record of compliance with the CBSA and other government departments;
  5. Have no convictions (for which a record suspension has not been received) under the Criminal Code of Canada or under any other federal or provincial legislation;
  6. Have no convictions outside of Canada under foreign law that, if enforced in Canada, would constitute an offence under an Act of Parliament or under any other federal or provincial legislation;
  7. Have no history of significant contraventions under the Customs Act or any of its regulations, or under any act or regulation enforced by the CBSA or other international customs organization;
  8. Be compliant with all minimum security requirements (MSRs) outlined in the PIP Security Profile unless special consideration is given to the business’ particular operations or security structure at the discretion of the CBSA; and
  9. Conduct operations in at least one of the following lines of business:

    If your company is based in Canada with facilities owned and/or operated in Canada or the United States:

    • Commercial carriers in the highway, rail, marine, and/or air modes of transport (including couriers*);
    • Importers;
    • Exporters;
    • Freight forwarders;
    • Warehouse operators (including marine terminal operators);
    • Customs brokers**;
    • Shipping agents**.

    Note: All carriers must have a valid (bonded or non-bonded) carrier code for each mode of transport identified in their PIP application. Likewise, freight forwarders must have a valid (bonded or non-bonded) freight forwarder code. Inquiries related to carrier or freight forwarder codes can be directed to the CBSA's Commercial Registration Unit at carrier-cargo@cbsa-asfc.gc.ca.

    *Couriers wishing to participate in the CBSA’s Courier Low Value Shipment (CLVS) Program must be PIP-approved carriers. CLVS Program shipments must also be imported and transported by PIP-approved carriers. When applying for membership in the PIP program, couriers must register as a carrier in the Trusted Trader Portal by selecting the mode of transport that best describes their operations.

    **Customs brokers and shipping agents are not able to access the Trusted Trader Portal at this time, but may still apply for membership in the PIP program. If you belong to one of these lines of business and want to apply to the PIP program, send an email to pip-pep@cbsa-asfc.gc.ca for more information.

    If your company is based in the United States with facilities owned and/or operated in Canada or the United States:

    • Carriers in all modes of transport, provided that they hold a valid Canadian carrier code;
    • Importers that conduct business in Canada (i.e., hold a valid Canadian business number and file Canadian customs declarations).

    Note: PIP membership remains one of the mandatory requirements for U.S.-based highway carriers wishing to access FAST lanes when entering Canada.

Application Process

  1. Apply for PIP membership using the Trusted Trader Portal (TTP). You will need a Government of Canada credential to securely communicate with online government programs and services. Follow steps 2a through 2d of the tutorial found in the link above.
  2. Log in using your credential to reach the TTP account activation and registration page. Register your company or companies and select submit to receive activation codes for your account(s) via registered mail.
  3. Activate and access your TTP account using the activation code and Trusted Trader Client Number sent to you by registered mail.
  4. Complete your application and Company Profile setup and agree to the PIP Terms and Conditions of Use (formerly called the PIP Memorandum of Understanding).
  5. In the Portal, you will complete a Security Profile for each division to demonstrate that they meet each of the program's minimum security requirements. You must outline your physical, infrastructural, and procedural security measures, and respond truthfully to all questions asked in the Security Profile.
  6. When the Security Profile(s) and account set up are complete, submit your application using the green Submit Application button. The button only appears when all necessary fields have been completed. At this stage, you must also submit the Certification and Authorization to Disclose Information (CADI). 

    Note: The CADI allows the CBSA to disclose basic identifying information, including company name, membership status, compliance history, and Trusted Trader Client Number, to our Mutual Recognition Agreement (MRA) partners.  These partners include the United States Customs and Border Protection's Customs Trade Partnership Against Terrorism (C-TPAT) program; Japan Customs and Tariff Bureau's Authorized Economic Operator program; Korea Customs Service's Authorized Economic Operator (AEO) program; and Singapore Customs' Secure Trade Partnership (STP) program. You may choose which foreign customs administration(s) you consent to share information with. If you choose to harmonize your PIP and C-TPAT memberships, additional information provided in the Security Profile, as well as information obtained during site validations or risk assessments, may also be shared with C-TPAT.

  7. A CBSA officer will review the submitted Security Profile(s) to determine if you meet the program's minimum security requirements. The CBSA will also perform a risk assessment.
  8. Following a successful assessment, a CBSA officer will schedule a site visit with you. Visiting the site will allow the PIP program to verify the information provided in the Security Profile.
    Note: If your company has been validated by C-TPAT within the last two years, a PIP site visit may not be required. However, each program reserves the right to perform its own site validations.
  9. If your company successfully passes the site validation, your PIP membership will be approved.

Already a PIP Member? Migrate to the new Trusted Trader Portal

For instructions on how PIP members will access their Trusted Trader Portal (TTP) account, visit the portal help page.

PIP Membership Terms and Conditions

To maintain membership in the PIP program, you must:

  • Log in to your TTP account to check the accuracy of your information on an annual basis and when notified by PIP.
  • Advise PIP of any changes to your Company Profile or Security Profile in a timely fashion.
  • Have your membership validated every four years. Upon notification from PIP, you must submit an updated Security Profile. This will be followed by a renewed risk assessment and site visit. The revalidation process ensures that you remain compliant with PIP minimum security requirements.

If you do not follow the terms and conditions of PIP membership, or you do not meet the minimum security requirements of the program, your membership may be suspended or cancelled. There are no monetary penalties associated with PIP.

You may appeal suspension and cancellation decisions within 30 business days of notification of the decision. Appeals may be sent by courier or postal service to:

Director, Program and Policy Management
Canada Border Services Agency
171 Slater Street
Ottawa, ON
K1A 0L8

Verifying Business Partners' PIP Memberships

You can verify the membership status of your business partners by reviewing the PIP membership list. You can also request confirmation of a business partner's standing in PIP by contacting the PIP program at pip-pep@cbsa-asfc.gc.ca.

Contact Information

For more information about the program, including general membership inquiries, contact the PIP program at pip-pep@cbsa-asfc.gc.ca

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