Trusted Trader Portal

Help

About the Trusted Trader Portal

The Trusted Trader Portal (TTP) is a secure online tool that allows members of the trade community to complete and submit applications for membership in the Partners in Protection (PIP) program, as well as maintain their membership documentation online. As of the PIP program will only accept applications and updated Security Profiles through the TTP.

Technical Requirements

To access the TTP, you must have an internet connection and one of the following Web browsers:

  • Internet Explorer 8 and higher; or
  • Firefox 2.0 and higher.

You must also ensure that JavaScript is enabled.

Current PIP Members

If you are currently a PIP member, the CBSA will contact you via registered mail with instructions for account activation and setup.

You are responsible for providing updates through the TTP regarding any changes to your information as they occur.

Before you set up your TTP account

Accessing and activating your TTP account is a multi-step process for both new applicants and existing members.

You will need three pieces of information:

  1. Credential – This allows the Government of Canada to authenticate your identity. Credentials provide you with safe and secure access to information and services. All individuals, even if they are from the same company, will require their own credential to access the TTP. There are two types of credentials:
    • GCKey – This is a unique username and password of your choosing that protects your online communications with the Government of Canada. This is the recommended credential for the TTP.  
      • After you register for a GCKey and access the TTP for the first time, you will set up a user account. You should not share your GCKey username and password.
      • After setting up your user account, you will receive a confirmation e-mail with a User Reference Number (URN).
      • If you have questions about how to register for a GCKey, view steps 2a through 2d in this Service Canada tutorial.
    • Sign-In Partner – This is a unique credential that is offered in collaboration with participating financial institutions. To access the Portal using Sign-In Partner, you must already possess a credential with one of the participating financial institutions. On the Trusted Trader Log In page, select Sign-In Partner Log in. This link will guide you in entering the Portal with your existing online financial institution credentials and in creating your Portal User Account. When you select the Sign-In Partner Log in, you will also have access to additional information about Sign-In Partner's eligibility and advantages.
  2. Activation Code – This is a unique code that is required to activate your TTP account. Current members will receive a code in the mail with instructions for activating their account. New applicants will receive an Activation Code in the mail (along with a Client Number) after they have registered. If your activation code expires, you may request a new Activation Code using the Request New Code button.
  3. Client Number – This is your identifier within the PIP program. If you are already a PIP member and do not know your Client Number, send an e-mail to pip-pep@cbsa-asfc.gc.ca. New members will receive a Client Number in the mail (along with an Activation Code) after registration.

Setting up your TTP Account

The first time you log in to the TTP you must set up your user account. If you access the system using GCKey, the first step is to create a user account. If you log in with a Sign-in Partner, you may choose to transfer an existing user account that is associated with that credential.

After setting up your user account you will be provided with a User Reference Number (URN), which you may print for your records.

After this, you will arrive at the Trusted Trader registration and activation page, where you will have three options:

Registering in the TTP (New Applicants)

Select Register if you are applying to the program and do not have a Client Number or Activation Code. Follow the instructions to verify your company's eligibility for membership and confirm your mailing address. Once completed, your Client Number and Activation Code will be sent via registered mail. You should receive your activation code within 10 business days. If you do not receive your registration letter within that time, contact the PIP program at pip-pep@cbsa-asfc.gc.ca.

Request New Activation Code

If you know your Client Number but do not have an Activation Code, or if the Activation Code has expired, click on Request New Code. Follow the instructions to verify your mailing address. Once completed, your Activation Code will be sent via registered mail.

Activate Your Company

Once you have your Client Number and Activation Code, enter them in the appropriate fields and select Activate Company.

You will see an activation message and you will be asked to accept the Terms and Conditions of Use. Only the Account Owner (i.e., the authorized company officer, who is the person who acts in an official capacity, such as a company director, executive, manager, or other individual who has signing authority) can activate the account and accept the Terms and Conditions of Use for TTP. The account is not considered to be authorized until the PIP Terms and Conditions of Use have been accepted. Your account information may only be modified once your account is authorized.

Once you have successfully activated your company and accessed your account, you will see the PIP Dashboard. For help with the Dashboard, refer to the help file within the TTP. For all subsequent log-ins, you will be brought directly from the credential sign-in page to your PIP Dashboard.

Transferring Account Ownership

Only the current Account Owner can transfer the account ownership to another individual.

  • In the Company Profile field, click More in the upper right-hand corner to display a drop down menu.
  • Select Reassign to New Account Owner.
  • Select a new Account Owner from an existing contact, or add a new contact by providing the new contact's last name, URN, and e-mail address.

Information Sharing

Companies may consent to information sharing between Canada and the United States through the Certification and Authorization to Disclose Information (CADI) form. Consent for information sharing between Canada and the United States will allow the programs to share basic company information, such as company name, membership status, and membership identifier (e.g., Client Number), as well as information provided by companies in their Security Profile or obtained during site validations and risk assessments.

Help Resources

The CBSA's client support units will help members transition into the new TTP environment.

  • For questions about the PIP program or the TTP, contact the PIP Inbox
  • For technical support for the TTP, contact the Technical Commercial Client Unit (TCCU), Monday to Friday, 08:00 to 17:00 (North American Eastern time).
    • If calling from within Canada and the U.S. (toll free): 1-888-957-7224, press 2
    • If calling from outside Canada and the U.S. (long distance charges apply): 613-946-0762
    • Email (for non-urgent correspondence): tccu-ustcc@cbsa-asfc.gc.ca
  • For general information about PIP and other CBSA programs, contact Border Information Service (BIS).
    • You can access the BIS line free of charge throughout Canada: 1-800-461-9999
    • If you are calling from outside Canada: 1-204-983-3500 or 1-506-636-5064 (long-distance charges will apply)
    • Or dial the teletypewriter (TTY) device for persons with a hearing loss or speech impairment: 1-866-335-3237
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