How will you be travelling?
If your NEXUS application was rejected or your membership has been cancelled, your request for review must be submitted to the Canada Border Services Agency's Recourse Directorate within 90 days from the date the rejection or cancellation of your membership became effective. It becomes effective either:
- Immediately when notified in person; or
- 15 days after the notice is mailed to you.
If you wish to appeal, you have two options:
To request a review of a Trusted Traveller decision, you may either:
- Submit an E-Appeal; or
- Submit your request in writing to:
Canada Border Services Agency
333 North River Road, Tower A, 11th Floor
Ottawa, ON K1A 0L8
Please be sure to include the following information:
- Your name;
- Your current address;
- Your daytime telephone number:
- The applicable Trusted Traveller program (i.e. NEXUS) for which you are requesting a review;
- Your Client ID;
- A detailed explanation of the circumstances leading to the rejection or cancellation;
- A certified criminal record check (if applicable);
- Authorization to communicate with your representative (if applicable); and
- Any other relevant supporting information or documents.
Failure to include this information may result in delays of your review.
You must also request a Ministerial Review of the seizure action within 90 days of the date indicated on your seizure receipt, as per the information that was provided to you at the time of the violation.
Once a decision has been made regarding your NEXUS membership cancellation and/or the seizure action, you will be notified in writing via registered letter.
For more information on the review process, please consult our How to request a review page.
United States Customs and Border Protection Appeals
If your membership is cancelled or revoked by United States Customs and Border Protection (U.S. CBP), you will be provided with the specific reasons in writing unless the information is protected from disclosure by statute or regulation.
You may also write to the U.S. CBP Trusted Traveler Ombudsman at the following address:
U.S. Customs and Border Protection (U.S. CBP)
Attention: U.S. CBP Ombudsman
P.O. Box 946
Williston, VT 05495
Calls to the enrolment centres or correspondence to the U.S. CBP Ombudsman should include supporting information that can demonstrate the denial or revocation was based on inaccurate information.
Having a criminal record or past violation of U.S. CBP laws/regulations/policies may make you ineligible for NEXUS membership.
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