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How to Apply for a Shared Secret
A Shared Secret is a temporary access code that a business requires to register for the eManifest Portal the first time. It is issued to businesses that request access to the Portal and have a valid CBSA-issued carrier code. The Shared Secret is used to authenticate and validate a highway carrier company when creating an eManifest Portal Business Account. Only the CBSA and the authorized representative of the company have access to this information.
Please read the information below about how to apply for a Shared Secret. For questions about the Shared Secret application process, please contact the eManifest Help Desk at eManifest-manifestelectronique@cbsa-asfc.gc.ca.
New Carriers
New carriers can apply for both a non-bonded carrier code and Shared Secret using one application form. A new section has been added to carrier code application form BSF329-7 Application to Transact Non-Bonded Highway Carrier Operations at Point of Arrival in Canada for non-bonded carriers to indicate if they also require a Shared Secret for the creation of an eManifest Portal Business Account. Note: An application form for bonded carriers is currently under development and will be published as soon as it is available. In the meantime, new carriers wishing to apply for a bonded carrier code and Shared Secret will have to obtain a bonded carrier code first, and then apply for a Shared Secret as an Existing Carrier. For further information on the process for obtaining a carrier code, visit the Commercial Carriers section of the CBSA Web site.
The creation of the Shared Secret is a minor addition in the carrier code application process. The submission method of carrier code application forms has not changed. Please refer to the Carrier Codes section of the CBSA Web site or contact the Commercial Licensing and Security Unit for more information on application submission methods. Upon successful completion of the application process, Shared Secrets will be mailed to the authorized representatives, independent of any carrier code documentation.
Existing Carriers
If you currently have a valid, CBSA-issued carrier code, you will not be required to re-apply using the carrier code application form to obtain your Shared Secret.
Existing carriers applying for a Shared Secret can do so by submitting a signed letter request to the CBSA on company letterhead. The letter must be signed by an authorized representative (someone with legal signing authority) who must be a company contact identified in the CBSA's carrier code records. For information about the CBSA carrier code records, contact the Commercial Licensing and Security Unit. The following information must be included in the request:
Date:
To:
eManifest Portal Shared Secret
Canada Border Services Agency
250 Tremblay Road, 5th Floor West
Ottawa ON
K1A 0L8
Subject: Shared Secret Request
Company name: (Legal name of the company)
Carrier code:
Contact name: (Name of the employee/authorized representative of the company with legal signing authority. Please note: the name must be one of the contacts identified in the CBSA's carrier code records.)
Contact title:
Contact phone number: (Area code and phone number)
Contact e-mail address:
Official mailing address:
Signature of authorized representative of the company:
Send the completed and signed letter, on company letterhead, to the CBSA by:
E-mail:
Portal_Shared_Secret-Portail_Secret_Partage@cbsa-asfc.gc.ca
(with the signed letter, on company letterhead, attached in PDF format)
Mail:
eManifest Portal Shared Secret
Canada Border Services Agency
250 Tremblay Road, 5th Floor West
Ottawa ON
K1A 0L8
Fax:
613-941-4557
Attention: eManifest Portal Shared Secret
Once issued, Shared Secrets will be sent by mail to the authorized representatives who made the requests.
For questions about Shared Secrets, please contact the eManifest Help Desk at eManifest-manifestelectronique@cbsa-asfc.gc.ca.
