COVID-19: Border information for business

General information for our business clients

To help us respond to your questions quickly, if you are a business client using the services listed below, submit your inquiries, requests or questions via email or electronic forms:

• Email and digital stamping service
• Electronic Data Interchange / Portal clients
• Appeals/reviews

You may be affected by processing delays if you are importing goods by mail. The COVID-19 pandemic has caused a significant increase in volume, resulting in processing delays at the three (3) international mail centres.

Learn more about Importing goods by mail.

Electronic notices

We urge carriers who do not already get electronic notices to sign up as soon as possible. Drivers and carriers who get electronic notices do not need to stop at Primary Inspection Lines (PIL) for a stamped copy of the lead sheet. This reduces document handling at PILs and is an important safety measure during COVID-19.

Sign up to get electronic notices

Electronic Longroom

The Electronic Longroom is an email and digital stamping service offered at some CBSA offices. Commercial clients can use this service instead of submitting paper, allowing the continued movement of cargo without the need for face-to-face interaction. The initiative is being expanded as part of CBSA's response to COVID-19.

Read more about the Electronic Longroom service, including the available locations.

Changes to CBSA services for importers

Statements of account

The payment deferral period ended on June 30, 2020. If you are an importer or customs broker acting on an importer's behalf, you should have paid the full amount of duties and taxes owing on your statements of account by this date.

We may refer an unpaid account to the Canada Revenue Agency (CRA) for collection activities. If you cannot make a full payment, the CRA may consider a payment arrangement. Late payment penalty and interest may be charged on overdue accounts. You can submit a request for a review for late accounting penalties and late transaction payment interest to the CBSA.

You, the importer, or your customs broker, will need to provide written evidence of any payments made to the CBSA against your March, April, May and June 2020 statements of account. We will use this evidence to consider each request to waive interest or penalties on a case-by-case basis.

The CBSA can use a bond posted as financial security for an importation of goods transaction to cover unpaid statements of account. However, this is only done after exhausting other reasonable efforts to collect from importers or owners.

More information

• Bulletin 63: End of the deferral period for the payment of duties and taxes
• Government provides update on sales tax and duty payment deferral
• How to file a review for: Late accounting penalties and late transaction payment interest
• Commercial payments and accounts
• Customs debt collection
• COVID-19 Economic Response Plan
• Accounting for Imported Goods and Payment of Duties Regulations
• Questions about the current status of an account? Contact us online: Client support contact form

Changes to CBSA services for exporters

Special Import Measures Act activities: Schedule changes

Due to COVID-19, the CBSA revised schedules for a number of Special Import Measures Act (SIMA) activities. Refer to our Anti-dumping and countervailing page for more details.