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Coronavirus disease (COVID-19): Border information for business

Cross-border supply chains are vital to ensure the continued flow of goods, including food and medical supplies for all Canadians. The CBSA and our federal partners are working with commercial stakeholders to ensure that commercial traffic is not impeded.

General information for our business clients

To speed up our response time, business clients using the following services are asked to submit inquiries, requests or questions via email or electronic forms instead of using fax or mail:

In addition, you may be affected by processing delays if your are importing goods by mail.

Border measures and exemptions for commercial and trade

The CBSA is committed to supporting Canadian importers and exporters and the free flow of goods and services across our international borders.

The Government of Canada is strongly urging all Canadians to avoid discretionary (non-essential) travel outside the country until further notice. There are exemptions in place to ensure that critical infrastructure, essential services and economic supply chains continue between Canada and the US to ensure that food, fuel, and life-saving medicines reach people on both sides of the border.

Critical workers

There are also exemptions to travel restrictions for critical workers, who will nonetheless need to self-monitor and self-isolate when not working.

Electronic notices

We urge carriers who do not already get electronic notices to sign up as soon as possible. Drivers and carriers who get electronic notices do not need to stop at Primary Inspection Lines (PIL) for a stamped copy of the lead sheet. This reduces document handling at PILs and is an important safety measure during COVID-19.

Sign up to get electronic notices

More information

Changes to CBSA services for importers

CBSA Assessment Revenue Management initiative: Delayed implementation

A planned implementation timeline will be added once operations normalize, following the COVID-19 pandemic.

Read more about the CBSA Assessment and Revenue Management (CARM) project.

Release of goods regulated by other government departments

Due to the COVID-19 pandemic, the CBSA will be postponing the decommissioning of the legacy other government department (OGD) release service options until a date to be determined later. Clients may continue using the Single Window Initiative (SWI) Integrated Import Declaration (IID) or the legacy service options (OGD-PARS, OGD-RMD) to release OGD regulated goods.

Clients that have on-boarded to the SWI IID (SO911) but continue to use the legacy OGD release service options (SO463 and SO471) may experience shipment processing delays. As such, clients that have completed the on-boarding process are encouraged to use the SWI IID (SO911) for all OGD release requests.

Read more about the Single Window Initiative.

Relevant customs notices

For information related to temporary measures such as extension of timeframes, late accounting penalties, importation of emergency goods and system changes:

Statements of account

If you are an importer or customs broker acting on an importer’s behalf, you should have paid the full amount of duties and taxes owing on your statements of account by . The payment deferral period ended on this date.

We may refer an unpaid account to the Canada Revenue Agency (CRA) for collection activities. If you cannot make a full payment, the CRA may consider a payment arrangement. Late payment penalty and interest may be charged on overdue accounts. You can submit a request for a review for late accounting penalties and late transaction payment interest to the CBSA.

We will need written evidence from you, the importer, or your customs broker, of any payments made to the CBSA against your March, April, May and June 2020 statements of account. We will use this evidence to consider each request to waive interest or penalties on a case-by-case basis.

The CBSA can use a bond posted as financial security for an importation of goods transaction to cover unpaid statements of account. However, we will only do so after exhausting other reasonable efforts to collect from importers or owners.

More information

Changes to CBSA services for exporters

Export declarations

As of , paper-based reporting is no longer available. You must now submit monthly Summary Reporting Program (SRP) reports via the CERS Portal.

Due to the COVID-19 pandemic, the CBSA and Statistics Canada have agreed to extend the decommissioning of the Canadian Automated Export Declaration (CAED) system and the onboarding window to register to CERS to , for exceptional cases where the client could not meet the original , timeline.

More information

Special Import Measures Act activities: Schedule changes

The CBSA has revised schedules for a number of Special Import Measures Act (SIMA) activities due to COVID-19:

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