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NEXUS members

Consult United States Customs and Border Protection (CBP) Appeals if your membership has been revoked by U.S. CBP.

Contact NEXUS

If your NEXUS application was rejected or your membership has been cancelled, your request for review must be submitted to the Canada Border Services Agency's Recourse Directorate within 90 days from the date the rejection or cancellation of your membership became effective. It becomes effective either:

  1. Immediately when notified in person; or
  2. 15 days after the notice is mailed to you.

If you wish to appeal, you have two options:

To request a review of a Trusted Traveller decision, you may either:

  1. Submit an E-Appeal; or
  2. Submit your request in writing to:
    Recourse Directorate
    Canada Border Services Agency
    333 North River Road, Tower A, 11th Floor
    Ottawa, ON  K1A 0L8
    Facsimile: 343-291-7239

Please be sure to include the following information:

Failure to include this information may result in delays of your review.

You must also request a Ministerial Review of the seizure action within 90 days of the date indicated on your seizure receipt, as per the information that was provided to you at the time of the violation.

Once a decision has been made regarding your NEXUS membership cancellation and/or the seizure action, you will be notified in writing via registered letter.

For more information on the review process, please consult our How to request a review page.

United States Customs and Border Protection Appeals

If your membership is cancelled or revoked by United States Customs and Border Protection (U.S. CBP), you will be provided information in writing detailing the reason for this action. If you believe the decision was based upon inaccurate or incomplete information, you may request reconsideration through the Trusted Traveler Programs website that is operated by U.S. CBP, which is part of the U.S. Department of Homeland Security.

U.S. CBP has indicated that reconsideration requests and attachments to the U.S. Ombudsman should be in English and must include the following details:

Having a criminal record or past violation of U.S. CBP laws/regulations/policies may make you ineligible for NEXUS membership.

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