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3. How to use NEXUS iris recognition kiosks located at Halifax, Ottawa, Toronto Pearson, Billy Bishop Toronto City, Winnipeg, Calgary and Edmonton

Notice: Modernizing NEXUS Air Processing at Canadian Airports

The CBSA is modernizing the way NEXUS members are processed at Canadian airports. The existing NEXUS iris recognition kiosks at the above airports will soon be replaced with new, modernized NEXUS kiosks that use facial verification technology. In the meantime, please follow the instructions below until further notice.

Iris recognition kiosk

With your NEXUS card ready, please follow these instructions:

  • 1) Select your language of choice
  • 2) Insert your NEXUS card into the document reader when prompted
    • Ensure the card is face up (picture side) and fully inserted into the reader
    • Leave the card in the reader until instructed to remove it
  • 3) Look into the mirror as instructed
  • 4) Adjust the arrows on the mirrors to ensure that both of your eyes are visible
  • 5) Adjust your position forward or backward until the circle centered between your eyes changes from orange to green
  • 6) Follow the instructions on the screen and answer the questions as presented

If required, the kiosk will issue you a receipt and a border services officer will refer you to a cashier for the collection of any duty and taxes owing.

Completing your passage:

  • Proceed to the baggage claim and then to the exit where you must present your NEXUS kiosk receipt to the border services officer; and
  • Unless you are directed to an inspection area, you may enter Canada

If the NEXUS kiosk is closed, NEXUS members must use the special services counter or crew counter, or they can opt to use a passport for regular processing at a Primary Inspection Kiosk.

Declaring goods

As a NEXUS member, it is your responsibility to declare any controlled or restricted items as well as any goods that exceed your personal exemptions or allowances. NEXUS members are subject to the same reporting requirements for goods as non-NEXUS travellers.

Note: NEXUS travellers connecting through Toronto Pearson International Airport Terminal 1 will need to complete a CBSA Declaration Card (Form E311) to access the connections corridor or proceed to the main CBSA hall for kiosk processing.

Canadian residents

If you are a NEXUS member, a Canadian resident and are using a Traveller Declaration Card to import goods for your own personal use, you can complete the card prior to your arrival and deposit it in the designated box near the NEXUS self-serve kiosk. At locations where there is no drop box available, you should hand the card to a border services officer immediately when you arrive. The duty and taxes owing on goods that exceed your personal exemption and declared on your card are automatically charged to your credit card at a later date.

The kiosk will issue you a receipt and if you choose not to use a declaration card a border services officer will refer you to a cashier to pay any duty and taxes owing. For more information, refer to the I declare webpage .

United States (U.S.) and Mexican residents

If you are a NEXUS member and a U.S. or Mexican resident, you may use the self-serve kiosk to declare goods that are part of your personal entitlement. If you have goods that exceed your personal entitlement, the kiosk will issue you a receipt and a border services officer will refer you to a cashier to pay duty and taxes owing on the excess amount. For more information, refer to the Visitors to Canada webpage.

Restrictions on goods

If you have any commercial goods in your possession or baggage upon arrival in Canada, you may not use NEXUS. Commercial goods are defined as goods brought into Canada for sale or for any commercial, industrial, occupational, institutional or other similar use and include samples, tools and warranty repair parts. Personal computers and similar items carried by NEXUS members for their own personal use while on business trips are not defined commercial goods.

If you have any goods that may be restricted, controlled or prohibited, or if the goods you are importing require a permit, such as firearms, you may not use NEXUS.

To avoid bringing pests, viruses and diseases into Canada or the U.S., you must declare all food, plants and related products from other countries at the border. If you are unsure whether the product is allowed, declare the item and discuss it with a border services officer. No penalties are assessed if goods are declared. Goods that are not declared are subject to seizure, penalties and could lead to prosecution. For more information, contact the CBSA Border Information Service phone line at 1-800-461-9999.

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