COVID-19 action at CBSA land border crossings

2020-05-29
Measures taken at the border by the CBSA and its partners to protect Canadians against COVID-19.

Transcript

When travellers arrive in Canada at land border crossings, they will notice procedural changes as the Canada Border Services Agency responds to the COVID-19 pandemic.

Travellers arriving at a port of entry can expect the usual questions, ensuring the free flow of legitimate people and goods.

CBSA officers remain vigilant and are highly trained to identify travellers seeking entry into Canada who may pose a health and safety risk.

All travellers are subject to mandatory quarantine, whether or not they present COVID-19 symptoms, and are required to wear a non-medical mask or face covering upon entry into Canada. If they don’t have one, they may be provided with non-medical masks upon arrival as appropriate and must be worn while in transit to their isolation or quarantine location, unless the mask or face covering needs to be removed for security or safety reasons.

Travellers are now also asked if they have COVID-19 related symptoms such as fever, coughing or shortness of breath. If travellers declare to an officer that they are presenting symptoms, they will be referred to a Quarantine Officer from the Public Health Agency of Canada. Travellers with symptoms will be provided a handout on mandatory isolation for 14 days and instructions to follow.

Travellers will also need to confirm that they have a suitable place to isolate or quarantine where they have access to basic necessities and not have contact with vulnerable people such as those with pre-existing medical conditions or individuals over the age of 65 years.

Travellers with no symptoms will be given a Public Health Agency of Canada handout explaining the mandatory 14-day quarantine period, instructions to follow and phone numbers that they can contact if they develop symptoms.

This ensures that all travellers returning to or arriving in Canada are given the important direction that they must follow to protect themselves, their families, and our communities.

The CBSA is assisting the Public Health Agency of Canada in their efforts to monitor and enforce compliance of the mandatory quarantine and isolation order through the expansion of the collection of contact information for travellers arriving to Canada by capturing basic biographical and contact information of travellers while in Canada. The ArriveCAN mobile app is now available in the Google Play or the Apple App Stores and is the preferred alternative to the paper form for the collection of traveller contact information. This information will be provided to the Public Health Agency of Canada, who will determine when and how to share this information with provincial authorities and/or law enforcement, as needed.

All Canadians can do their part by following the direction of Border Services Officers upon entry to Canada and strictly adhering to Public Health Agency of Canada measures on physical distancing, isolation and hand-washing to prevent the further spread of the COVID-19 disease within Canada.

Travellers may experience longer wait times than usual, so plan ahead and visit the Canada Border Services Agency website or use the CanBorder App to verify the most up to date border wait times.

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© Her Majesty the Queen in Right of Canada.
represented by the Minister of Public Safety and Emergency Preparedness,

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