Improving Technology

This video highlights the CBSA's work in using advanced technology in a modern workplace.


Improving Technology Video image is shown with Information Visualization Prototype appearing on screen. Graphics of phrases appear on the screen:

  • Border Modernization.
  • Re-thinking the border.
  • Focusing on high risk travellers and goods.
  • Facilitating low risk.
  • It's about pushing out the border.
  • We identify threats sooner.
  • We get our business right through…
  • Improving technology

Video of the front-end of a passenger aircraft on the tarmac.

Narration: At our airports.

Video of commercial containers stacked on a cargo ship at a marine port.

Narration: At our seaports.

Video of commercial trucks driving through a port of entry.

Narration: At our border crossings.

Video of a passenger airplane landing on a runway. Video of passengers inside an airport carrying luggage. Check-in signs are nearby. A large electronic sign with information about departing flights hangs on the wall in the background. The camera zooms in for a Close-up of the electronic sign, which contains information about "international departures." Video of people walking through an airport with shops and stores in the background. A man talk on his cell phone while walking with his young son.

Narration: The Canada Border Services Agency manages an ever increasing flow of people and goods to and from Canada.

Video of commercial containers stacked at a marine port, as a cargo-lifting vehicle approaches to lift a container from the top of one of the stacks. Close-up video of a commercial container being lifted from the back of a truck with a mechanical claw-like device. Video of trucks driving along a highway. Video of a traveller giving her passport to a Border Services Officer on the other side of a counter. Video of two Border Services Officers approaching an automobile. Close-up of one officer leaning toward the driver-side window to speak with the diver of the vehicle. Fast-moving video of automobiles driving through a port of entry with several primary inspection lanes.

Narration: To meet this growing demand for safe and secure border movement, our ports are undergoing a technological revolution.

Video of a laboratory, where several CBSA employees are wearing lab coats and working at computers. Video of a CBSA employee working at a computer, displaying a three-dimensional, animated tray-like object. Close-up video of a scientific machine, with a moving, mechanical arm crafting a tray-like object through automation. Video of a CBSA employee taking a tray-like object out of the open door of the machine.

Narration: Advanced tools are being developed for use at borders by our science and engineering lab.

Video of Kathryn Mills, Manager, Advanced Analytics, Information, Science and Technology Branch, pointing to the Information Visualization Prototype, which are two wide touch-screen monitors displaying satellite images of various ports of entry. Close-up image of Kathryn Mills' hand pulling up graphics on the screen of the Prototype.

Narration: For example, a project developed in collaboration with academia and industry has resulted in this prototype for information sharing.

Video of Kathryn Mills standing beside the two monitors and highlighting the satellite map using hand gestures. Close-up video of Kathryn Mills' finger touching an icon that reads "Marine" on the monitor screen, followed by a satellite image of the North Vancouver area. A green-coloured tower-like icon on the virtual map represents the marine port, and a yellow radiation image is located above the marine port icon.

Narration: When implemented, it will display massive amounts of intelligence in a single view.

Video of Kathryn Mills standing beside the two monitors and highlighting the Prototype using hand gestures. A graph appears over the satellite map on the left monitor. The graph includes a small yellow radiation icon, identical to the one on the map.

Narration: A touch of the screen pulls up a marine alert — radiation has been detected.

Close-up video of Kathryn Mills' finger touching the yellow radiation icon, followed by another graph that contains more information about the nature of the radiation threat identified at the marine port.

Narration: Critical information at your fingertips — even a view of the seaport terminal.

Video of Kathryn Mills standing beside the two monitors and highlighting the satellite map using hand gestures. Close-up video of Kathryn Mills' finger touching an icon that reads "GTA."

Narration: Travellers at airports.

Close-up video of Kathryn Mills' finger touching a green-coloured tower-like icon on the satellite map, identified on the map as the "Lester B. Pearson International Airport." Ms. Mills touches this icon, which brings up another graph containing a chart identified as "Lester B. Pearson International Airport – Terminal 3."

Narration: Who's going where and when — at a glance — with the ability to analyze and compare data from other times.

Video of Kathryn Mills touching an icon on the upper-right hand side of one of the monitors, identified as "Imagery."

Narration: Land crossings.

Video of the satellite map changing to a more geographically accurate version of a region, including an unidentified river-like waterway and an island surrounded by this body of water.

Narration: Showing where the lineups are within a framework that also provides a satellite view.

Close-up video of Kathryn Mills pointing to the image of the island.

Video of Kathryn Mills standing beside the two monitors and highlighting the satellite map using hand gestures.

Narration: It's one component from a suite of new devices that are being designed to modernize the border.

Close-up video of Kathryn Mills, identified as "Manager, Advanced Analytics." The image of an unidentified satellite map is in the background.  

Kathryn Mills: We're helping with that predictive sense of it. What do we think we're going to see. Where might that next threat be coming from?

Video of two CBSA scientists wearing lab coats crouching beside and inspecting a long yellow-coloured metal box that is used for scanning and detection.

Narration: Threat detection is a key driver of research into non-intrusive inspections.

Video of a CBSA scientist inside an office pulling apart an unidentified tub-like device resting on top of a red-coloured tool box. Close-up video of the tube's contents, which resemble an explosive device and electronic timer.

Narration: Novel imaging methods are being developed to "see" smuggled material.

Video of tall, yellow-coloured tower-like box panels on either side of a snow-covered roadway, used for scanning vehicles. Two Border Services Officers stand at the end of the road in the distance. Close-up video of a BSO pointing to a computer built into a panel outside. Snow covers the ground. Video of a truck leaving a marine port, passing through tall, scanning towers on either side.

Narration: Upgrades are underway now for portals which detect cargo radiation threats at our marine container facilities.

Video of a CBSA employee sitting at a laptop computer in a laboratory, looking at a close-up image of his own eyes being displayed on his computer screen. A camera-like scanning device rests beside the laptop computer. Video of shelves within a laboratory containing cameras. A laptop computer resting on a table displays an illuminated image of a humanoid. An unidentified man stands in the middle of the room, who is also the image being displayed on the laptop screen. He places the palm of his hand on a black-coloured pad he is holding, which is also displayed through the illuminated image on the laptop screen.

Narration: Biometrics — automated technology for identifying people — will be part of the border of the future.

Video of a computer screen divided into four separate screens, each showing varying versions of a license plate spinning on a mechanical device in a darkened laboratory room. Video of a CBSA employee sitting at a desk and watching a computer screen showing the four screens of the spinning license plate. Close-up video of a license plate spinning on a mechanical device on a table in a well-lit room. A laptop sits on the desk beside the device, displaying various checkered colours.

Narration: Enhanced video technology will mean sharper eyes at border crossing points.

Video of a CBSA scientist wearing a lab coat places a small object on a scanning machine.

Narration: Science and engineering are applying proven methods to analyze ongoing problems. 

Video of a CBSA scientist in a lab coat working at a computer, displaying a grainy image. A microscope sits on the desk beside the computer. Video of a CBSA scientist in a lab coat pushing a button on a machine that stirs up a dark-coloured liquid contained in a cylinder. Close-up video of a CBSA scientist's gloves holding tweezers and removing flakes of an unidentified tobacco-like substance from a plate. Wider video of a CBSA scientist working at a counter in a lab using tweezers to move flakes of the tobacco-like substance onto a second plate.

Narration: Identification of contraband goods, suspicious alcohol and tobacco samples, industrial chemicals and many other materials

Close-up video of the mechanical workings of an unidentified machine. Wider shot of a CBSA scientist in a lab coat working at a computer that is attached to the top of the unidentified machine.

Narration: The benefits of these next generation technologies will be strong.

Close-up video of Kathryn Mills' hand touching the screen of the Information Visualization Prototype, displaying the satellite image of a port of entry. This is followed by a graph that appears on the Prototype monitor containing a chart related to the Lester B. Pearson International Airport.

Narration: They will help to allocate resources to the right place at the right time.

Video of a BSO's back as he looks at a computer image in an inspection facility.

Narration: Streamline service.

Video of a truck pulling up to a primary inspection lane booth. The driver hands some papers to a Border Services Officer. Video of several 18-wheeler trucks driving along a roadway.

Narration: And help us make quick decisions on high risk passengers and cargo.

Close-up video of a BSO speaking to the driver of a vehicle. Video of a vehicle waiting to enter a primary inspection lane. Video of a driver of an automobile handing papers to a BSO. Video of a BSO handing documentation back to the driver of an automobile. Video of automobiles entering a primary inspection lane.

Narration: This is managing the modern business of the border and Canada's public safety.

Image of the Copyright, Her Majesty in Right of Canada, represented by the Minister of Public Safety and Emergency Preparedness, 2014.

Image of the official Government of Canada watermark.

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